User manual

Chapter 5: Maintenance and troubleshooting
98-140012-A Log files 67
Log files
Diagnostics report
When contacting Cobham SATCOM for support, please include a diagnostic report.
The diagnostic report contains information relevant for the service personnel during
troubleshooting.
To generate the diagnostic report, access the web interface and select Control panel >
Support > Diagnostics report. Then click Generate report.
Call log and data log
The log holds detailed information on each call or data session to and from the EXPLORER 710,
including date and time, phone numbers, duration, amount of data transferred etc.
Date and time is UTC time, received from the satellite.
For information on how to view the log in the web interface, see Using the Log on page 43.