User manual

Chapter 5: Maintenance and troubleshooting
98-140012-A Troubleshooting 64
A Phone connection
cannot be established.
The interface is disabled in
the EXPLORER 710.
Enable the interface by selecting
the Phone interface icon in the
display, or
by accessing the web interface
and selecting Control panel, and
clicking the icon in the right side
of the Phone field.
The cable is not properly
connected.
Connect the cable.
The cable type or connector
type is not correct.
For information on the correct
type of connector, refer to
Phone/Fax interface on page 71.
Incoming calls: The call type
used for the call is not
selected in the web interface.
Make sure the call type used for
calls to the EXPLORER 710 is
selected in the web interface.
Access the web interface and
select Control panel > Phone.
Then select the call type for
incoming calls.
An ISDN connection
cannot be established
The ISDN interface is
disabled in the
EXPLORER 710
Enable the interface by selecting
the ISDN interface icon in the
display, or
by accessing the web interface
and selecting Control panel, and
clicking the icon in the right side
of the ISDN field.
The cable is not properly
connected.
Connect the cable.
You have connected to the
LAN interface.
Connect the cable to the interface
marked ISDN.
The cable type or connector
type is not correct.
For information on the correct
type of connector and cable, refer
to ISDN interface on page 72.
Incoming phone calls: The
call type used for the call is
not selected in the web
interface.
Make sure the call type used for
calls to the EXPLORER 710 is
selected in the web interface.
Access the web interface and
select Control panel > ISDN.
Then select the call type for
incoming calls.
Problem Possible cause Remedy