User manual

Chapter 5: Maintenance and troubleshooting
98-140012-A Troubleshooting 63
The EXPLORER 710
cannot obtain its
position using GPS.
There is no GPS signal, or the
signal is weak.
If the EXPLORER 710 has not
been used recently within the
same location, it can take up
to 10 minutes to obtain the
GPS position.
Check the GPS status in the
display or the web interface.
To help the EXPLORER 710 obtain
GPS fix, it should be placed flat on
an even surface pointing straight
upwards, with a clear view to as
much of the sky as possible.
When the EXPLORER 710 has
obtained GPS fix, you can point
the antenna towards the BGAN
satellite.
No signal or weak signal
from the BGAN satellite.
The view to the satellite is
blocked.
Make sure the EXPLORER 710 has
a clear view to the satellite. Be
aware that window glass may
reduce the signal level.
The antenna is pointed in the
wrong direction.
Check that the antenna is pointed
according to the position data.
Adjust the position to the highest
possible signal strength.
Connection to the
Internet cannot be
established.
The signal strength is too low. Check that the antenna is pointed
according to the position data.
Adjust the position to the highest
signal strength you can obtain.
As a rule of thumb, you should
have a a signal strength of
45 dBHz or more to be able to
make a call or data session.
The web interface
cannot be accessed.
The browser is configured to
use a proxy server.
For Microsoft Internet Explorer,
select Tools > Internet Options
> Connections > LAN Settings
and uncheck Use a proxy server
for your LAN.
You have entered a wrong IP
address.
Check the IP address and re-enter
it. The default IP address is
192.168.0.1
Problem Possible cause Remedy