User manual

Chapter 5: Maintenance and troubleshooting
98-140012-A Troubleshooting 62
The display shows
Insert SIM.
The SIM card is not present. Remove the battery and insert the
SIM card in the SIM slot according
to the instructions in the section
To insert the SIM card on
page 11.
The SIM card is not inserted
properly.
Remove the SIM card and re-
insert it according to the
instructions in the section To
insert the SIM card on page 11.
The display shows
No GPS fix.
The EXPLORER 710 is unable
to register on the network,
because the GPS position is
unknown.
Make sure the view to the GPS
satellites is not blocked.
To obtain GPS fix, the
EXPLORER 710 should be placed
flat on an even surface pointing
straight upwards, with a clear view
to as much of the sky as possible.
When the EXPLORER 710 has
obtained GPS fix, you can point
the antenna towards the BGAN
satellite.
To see the GPS status, select
 in
the display.
The display shows
Emergency calls
only.
The BGAN network is only
available for emergency calls.
The reason may be one of
the following:
1) Your Airtime subscription
has expired.
2) You are using the wrong
SIM card.
3) No SIM card is inserted.
4) You have cancelled the
PIN code
1) Check your subscription with
the Airtime Provider.
2) Check that your SIM card is
valid for communication on the
BGAN network.
3) Insert the SIM card
4) Enter the PIN code
The display shows
Not registered.
The EXPLORER 710 cannot
register on the BGAN
network.
Check that your SIM card is valid
for communication on the BGAN
network.
Check your subscription with the
Airtime Provider.
Problem Possible cause Remedy