User's Manual

6
Warranty and Support
1.1 Warranty Cover
domo offers a 12 month standard product warranty. During this period,
should the customer encounter a fault with the equipment we
recommend the following course of action:
• Check the support section of the website for information on that product
and any software/firmware upgrades. If fault persists;
• Call our support line and report the fault. If fault persists and you are
informed to return the product please obtain an RMA number from the
domo support department, and ship the equipment with the RMA
number displayed and a description of the fault. Please email the
support section the airway bill/consignment number for tracking
purposes.
• If you have extended warranty provisions then domo will send an
immediate advance replacement to you. Under most circumstances
this must be returned once the fault item is repaired.
Depending on the nature of the fault domo endeavor to repair the
equipment and return it to the customer within 14 days of the item
arriving at our workshops.
Obviously it is impossible to cater for all types of faults and to manage
100% replacement part availability, and delays are sometimes
inevitable. This is why domo recommend that its customers take out an
extended warranty (which includes advanced replacement of faulty
items), and/or hold a basic level of spare parts, which can be held by
domo on the customer’s behalf.
Please contact domo for details of packages that can be tailored to meet
your individual needs, whether they are service availability, technical
training, local geographic support or dedicated spares holdings.