User Guide

NETNode Operations Guide
Commercial in
Confidence
IP Mesh Systems
000-130
R1.8 2015-07-24
Commercial in
Confidence
Page 5-101
Phone: [phone] then push 1 for support. Office hours: 0900-1700 UK time not
including holidays.
Email: [e-mail] (no restricted content).
For technical support we plan to give a first response to you in less than one working day
and a progress update at intervals of two weeks at least.
5.8 Operate with the Cobham RMA Service
If you have a problem and all troubleshooting steps have not worked, you must speak to
Cobham for Return Material Authorisation (RMA) Service.
Step 1: Email Cobham
To send something to Solent please Email [e-mail]. We will then
send you an RMA request form to complete and send to us. We’ll then send you an RMA
number and shipping instructions.
Step 2: Keep your Personal Kit
Remove all personal kit or media from the device.
Step 3: Put the Unit into the Box
Use the initial shipping container and packing materials if possible.
If the initial packing materials are not available, put the equipment in soft material (e.g.
PU/PE foam) then put the wrapped equipment into a hard cardboard shipping box.
Step 4: Prepare an Information Sheet
Include a sheet with these items of information:
 Name
 Address
 Unit Serial Number
 Date of Purchase or the initial invoice number
 Date of problem
 A detailed description of the problems you have encountered
 A record of the hardware / software configuration if applicable
Note: Please keep a copy of this sheet for your records.
Step 5: Put the RMA Number on the Box
Clearly identify the outer surface of the shipping box with the RMA number. If an RMA
number is not on the shipping box, receiving cannot identify it and it might be sent to you
again.