User manual

RaQ 3 Server Management
71
Support tools
The Support Tools feature is a Web page that assists Technical Support
in diagnosing problems on a RaQ 3 unit.
On the Server Diagnostics screen, the RaQ 3 Administrator can create
and download a data dump of the configuration files on the RaQ 3. This
data dump can then be emailed to [e-mail]. A member
of the Technical Support team can then evaluate the condition of your
RaQ 3 before providing you with corrective action, either by telephone
or email.
If the RaQ 3 Administrator is familiar with Linux, he or she can look
through this file in an effort to determine the problem with the RaQ 3.
The file is a standard gzip file.
To access the Server Diagnostics screen:
1. From any screen, click the Cobalt logo in the top left corner.
A table listing Server Configuration Information appears. The table
lists the amount of random access memory (RAM) and the size of
the hard disk drive.
The table also lists trademark information for Cobalt Networks and
for all other products and companies referred to in the UI.
2. In the list of links, click Server Diagnostics. The Diagnostic
Header Data table appears.
3. Enter the following information:
• your full name
• the name of your company or organization (optional)
• if you are emailing the diagnostics dump to Cobalt Networks,
then indicate whether you want to be contacted by email or
telephone
• your complete telephone number, if you want to be contacted by
telephone
• your email address, if you want to be contacted by email
• a description of the problem you are having
Note: If the problem is with a particular user or site, please be
specific.
The information entered in these fields is incorporated into the
header information of the diagnostic dump.