User manual

Introduction
15
Education For those who desire a premium level of technical expertise
with Cobalt Networks products, we offer a number of training courses.
The intended audience includes end users, Cobalt resellers, system and
network administrators, systems engineers, product developers, support
technicians, consultants and trainers. You can access the site at
http://www.cobalt.com/support/education/index.html/ .
Solutions For customers looking for business-case information
concerning Cobalt products, there are also a number of white papers
available on Cobalt’s Web site at http://www.cobalt.com/solutions/ .
Developers If you are a software or hardware developer, look for
information at http://developer.cobalt.com/ .
Before contacting Cobalt Networks Technical
Support
First, make an effort to resolve the problem on your own. Take note of
all actions you perform and any error messages so that, if necessary, you
can describe them to a member of the Technical Support team.
Refer to the user manual and to the Web-based resources such as
Cobalt’s Knowledge Base, the online technical papers and the Solutions
page, as described above.
To speed up your support call
When contacting Cobalt Networks Technical Support, the more
information you can provide, the better. Before you call or email, have
the following information ready.
• the serial number, located on the back panel, or the MAC address,
accessible through the user interface, of your RaQ 3
• any additional software installed on your system
• any peripherals connected to your system
• a hard copy of any error messages you have received and the time
when they occurred
• the process you were running or what changes you had made when
the error occurred, so that Technical Support can try to reproduce
the error
• the steps you have taken to resolve the problem