User manual

Appendix G: Contacting Cobalt Networks
286 Cobalt RaQ XTR User Manual
Before contacting Cobalt Networks
Technical Support
First, make an effort to resolve the problem on your own. Take note of all actions
you perform and any error messages so that, if necessary, you can describe them
to a member of the Technical Support team.
Refer to the user manual and to the Web-based resources such as Cobalt’s
Knowledge Base, the online technical papers and the Solutions page, as
described above.
To speed up your support call
When contacting Cobalt Networks Technical Support, the more information you
can provide, the better. Before you call or email, have the following information
ready.
• the serial number, located on the back panel, or the MAC address of the
primary network interface of your RaQ XTR (on the Server Desktop UI,
select Server Management > Control Panel > Network)
• any additional software installed on your system
• any peripherals connected to your system
• any error messages you have received and the time when they occurred
• the process you were running or the changes you had made when the error
occurred
• the steps you have taken to resolve the problem
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Note: To receive Technical Support, you must first register your
Cobalt product.