User manual

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Cobalt RaQ 4 User Manual 17
Support tools feature
The Support Tools feature is a Web page that assists Technical Support in
diagnosing problems on a RaQ 4 unit.
On the Server Diagnostics screen, the RaQ 4 Administrator can create and
download a data dump of the configuration files on the RaQ 4. This data dump
can then be emailed to [e-mail]. A member of the Technical
Support team can evaluate the condition of your RaQ 4 before providing you
with corrective action, either by telephone or email.
If the RaQ 4 Administrator is familiar with Linux, he or she can look through this
file in an effort to determine the problem with the RaQ 4. The file is a standard
gzip file.
For more information on the Support Tools feature, see “Support tools” on
page 86.
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For more information on the RaQ 4 server, click on the Cobalt
Networks logo badge in the top left corner.
• the amount of RAM
• the size of the hard disk
• the version of the Cobalt OS
• Cobalt Networks trademark information
The table also contains four hypertext links:
• About The Product displays the services available on the RaQ 4 server,
links to Cobalt Networks Technical Support and a link to the Solutions
guide.
• Cobalt Networks, Inc. Web site takes you to the
URL http://www.cobalt.com.
• Credits and Acknowledgements acknowledges the software used on the
RaQ 4.
• Diagnostic Information contains a form used generate and download a
diagnostics file which can assist Cobalt Technical Support in diagnosing
problems with a RaQ 3 server.