User manual

Chapter 3: RaQ 4 Server Management
86 Cobalt RaQ 4 User Manual
Shutdown
The RaQ 4 can only be shut down from the LCD console located on the front of
the unit. Refer to “Powering down” on page 155. Shutting down may take as long
as a few minutes.
Support tools
The Support Tools feature is a Web page that assists Technical Support in
diagnosing problems on a RaQ 4 unit.
On the Server Diagnostics screen, the RaQ 4 Administrator can create and
download a data dump of the configuration files on the RaQ 4. This data dump
can then be emailed to [e-mail]. A member of the Technical
Support team can then evaluate the condition of your RaQ 4 before providing you
with corrective action, either by telephone or email.
If the RaQ 4 Administrator is familiar with Linux, he or she can look through this
file in an effort to determine the problem with the RaQ 4. The file is a standard
gzip file.
To access the Server Diagnostics screen:
1. From any screen, click the Cobalt logo in the top left corner.
A table listing Server Configuration Information appears. The table lists the
amount of random access memory (RAM) and the size of the hard disk
drive.
The table also lists trademark information for Cobalt Networks and for all
other products and companies referred to in the UI.
2. In the list of links, click Server Diagnostics. The Diagnostic Header Data
table appears.
!
Caution: Turning off the power switch before the RaQ 4 tells you
to do so can result in lost or corrupted data.