User manual

Chapter 1: Introduction
8 Cobalt CacheRaQ 4 User Manual
Before contacting Technical Support
First, make an effort to resolve the problem on your own. Take note of all actions
you perform and any error messages so that, if necessary, you can describe them
to a member of the Technical Support team.
Try our online services to answer your questions. The Technical Support
KnowledgeBase, the User Groups, the Online Documentation and the Solutions
page offer a wealth of information and may answer your question quickly.
To speed up your support call
When contacting Cobalt Networks Technical Support, the more information you
can provide, the better. Before you call or email, have the following information
ready.
• the serial number, located on the back panel, or the MAC address, accessible
through the user interface, of your CacheRaQ 4
• any additional software installed on your system
• any peripherals connected to your system
• a hard copy of any error messages you have received and the time when they
occurred
• the process you were running or what changes you had made when the error
occurred, so that Technical Support can try to reproduce the error
• the steps you have taken to resolve the problem