Product manual

3 Troubleshooting
3-24 9341 PRODUCT MANUAL 9341-OM (V4.1)
9341 Processing Error Troubleshooting
Table 3-3 provides 9341 processing troubleshooting information. If the 9341
card exhibits any of the symptoms listed in Table 3-3, follow the
troubleshooting instructions provided.
Note: The error indications shown below are typical for the corresponding error con-
ditions listed. Other error indications not specified here may also be displayed
on DashBoard™ and/or the 9341 card edge status indicators.
Note: Where errors are displayed on both the 9341 card and network remote con-
trols, the respective indicators and displays are individually described in this
section.
Table 3-3 Troubleshooting Processing Errors by Symptom
Symptom Error/Condition Corrective Action
DashBoard™ shows
Reference Invalid message in
9341 Card Info pane.
Frame video reference
signal invalid or not being
received
• If external video reference signal is not
intended to be used, make certain the
Timing Input Source selection list is set to
either DARS Input or Local as
appropriate.
Note: If DARS Input or Local is being used,
this message may still appear but is of
no consequence.
• If external video reference signal is
intended to be used, make certain
selected external reference is active on
20-slot frame bus and is compatible with
9341 card. (External reference signals
Reference 1 and Reference 2 are
distributed to the 9341 and other cards
via a frame bus.)
Refer to Signal Timing function
submenu tab on page 3-12 for more
information.
Audio not processed or
passed through card.
Upmixer inadvertently
enabled (Upmixer Licensed
Feature Only)
Make certain upmixer is set to Bypass if
not intended for use.
Note: When manually enabled or set for automatic
enable with appropriate signal levels, upmixer
overwrites selected channels with new data;
same-channel output will no longer represent
same-channel inputs for selected channels.
DashBoard™ shows red
Audio icon and Analog Input
Clipping message in Card
Info pane.
Card edge display shows
code E101 .
Analog peak audio input on
selected input exceeds +24
dBu level
Reduce analog audio level at the source.
Note: Card audio gain controls cannot be
used to correct analog input overload
condition. The condition must be
corrected at the source.