Warranty

|
7
|
© 2014 COASTER COMPANY OF AMERICA
|
ALL RIGHTS RESERVED
COMPANY WEBSITES
IMAGE REQUEST REQUIREMENTS
STAY CONNECTED WITH US
In order to support your endeavor to promote your busi-
ness, we have outlined a few points for you to keep in mind.
Please read our Policy Acknowledgement and Copyright
Request Forms if you are interested in requesting images.
Company Website
www.coastercompany.com
Retail Website
www.coasterfurniture.com
Coaster Company Job Opportunities
www.coastercompany.com/jobs/index.html
• Read and sign our Policy Acknowledgement Form and
Copyright Request Form.
• Fax completed forms to Coaster Marketing Department
at (562) 946-8683.
• Allow 5-7 business days to receive your images.
images@coasteramer.com
Become a Fan on Facebook
www.facebook.com/coasterfurniture
Follow Us on Twitter
twitter.com/CoasterCompany
Coaster Living Monthly Magazine
coastercompany.com/news/coasterliving.html
The undersigned agrees to use the material/information ONLY for the purposes
and in the manner expressly set forth above.
Please fax to (562) 946-8683
Company Name Account # Contact Person
Address City State Zip Code
Phone Fax (if available) Email Address
Signature Print Name
Approved By
Please complete this form and return it to Coaster via fax at (562) 946-8683 or send by mail to: 12928 Sandoval Street,
Santa Fe Springs, CA 90670. Please allow a minimum of ve working days to process your request.
This form should be lled out every time you request images from us.
Image Needed (Please list all the items needed attach additional pages if necessary) Date Images Needed By
How will you use this information and in what type of publication?
(I.e. circular, web site, catalog, etc)
Company Website
If you can accept digital image les via e-mail or ftp site, please list all applicable information here.
*All images will be sent via regular mail in digital format on a CD.
COPYRI GHT REQU EST FOR M
12928 Sandoval Street
Santa Fe Springs, CA 90670
(800) 221-9699 | F: (562) 946-8683
www.coastercompany.com
*Note: You may not use the Coaster Name, Logo, Address/Phone, or Model numbers
in any form of publication or advertising.
In order to support your endeavor to promote your business, we have outl ined a few points for you to keep in mind.
POLIC Y ACKNOWL EDGEMEN T
We will be happy to assist you with any questions or concerns •
you may have with our products. Just call the toll free number
of the Coaster location wher e you received the mercha ndise
and ask for Parts Department.
We are not set up to handle call s from consumers directly. •
Any request for parts, exchange or re funds receiv ed from
consumers will be redirecte d to the retailer where the pur-
c
hase was made. Please make it clear to your consumers to
contact you should they have any questions or problems with
their order and/or merchandise.
We will automatically close the accou nt of any dealer who •
directs consumer calls to Coa ster.
CUSTOMER SERVI CE
Marketing Department
images@coasteramer.com
(800) 221-9699 (562) 946-8683
CONTACT INFORMATION
All returns must be made within 30 days from purchase with •
purchased the merchandise from Coa ster must make the re-
turns, and no one else.
Any merchandise returned to Coaster due to error or damage •
incurred not on the part of Coaster is subject to 20% restock-
ing fee without exception. Freight expense incurred for a ny
reason will be at the dealers’ e xpense.
RETURN POLI CY
Please sign below as an acknowledgement that you have read this letter in entirety (two pages)
and that you agree to comply with all that is stated. Based on the discretion of Coaster
Management any violation of these terms can result in the loss of your Coaster account and
possible legal redress as provided by the court.
Please fax both pages to (562) 946-8683
Company Account # Date
Name (Print) Signature Position
2 OF 2
12928 Sandoval Street
Santa Fe Springs, CA 90670
(800) 221-9699 | F: (562) 946-7750
www.coastercompany.com
All Coaster images are copyrighted. Copying of images such •
as by scanning images, downloading image s, or photograph-
ing images constitutes copyright in fringement.
Any copyright infringement is enforceable in the federal •
courts of the United State s and its possessions. Coa ster will
pursue any legal redress available u nder the copy right laws
and other property laws of the United States.
Based on the discretion of C oaster Ma nagement any •
violation of these terms can result in the loss of your Coaster
account.
You agree to defend, indemni fy, and hold Coaster ha rmless •
from any and a ll liabil ities, costs, and e xpenses, i ncluding
reasonable attorney ’s fees, related to any violation of t hese
and conditions by you or your company.
ALL produc ts from Coaster are packaged to re duce pos-•
sible damages that may occur during shipping and hand ling.
However, the original pac kaging of Coaster product s does
not meet shipping standards of some companies.
We do not recommend using shipping services such UPS, •
FedEx, DHL, and ot her similar companies who are not fa-
miliar with handling fu rniture. If you chose to util ize such
services, please make sure that each product is repacked to
meet the shipping standards according to the carrier. Any
merchandise damaged incurred through these services will
not be accepted for parts request, exchange, refund or credit.
It is your responsibility to ensure that the packaging meets •
the shipping standards of the carr ier you’ve selected.
We will do our best to provide merchandise to you in a satis-•
factory condition. We require the dealers to INSPECT AND
REPACK each item prior to shipping to customers. If you
notice any damage , please contact Parts Department at the
Coaster Branch nearest to you right away.
Coaster w ill not ship to consumer or residential location. •
Any shipment to consumer or residential loc ation is the re-
sponsibility of the retailer, who will be held fu lly responsible
for any damages, errors, or return s.
Coaster relinquishes any and al l responsibilities for damages •
and/or lost of merchandise incurred once the merchandise
has left the Coaster warehouse.
Policy Acknowledgement continued on the next page
Any dealer who wishes to use Coaster ima ges must sign this •
Acknowledgement Form. In ad dition, you must obtain an
approval for the right to use Coaster ima ges from the Ma r-
keting Department at the Coaster Headqua rters in Santa Fe
Springs, CA.
Requests for ima ges received f rom anyone on behalf of the •
dealer must accompany the completed and sig ned Copy
Right R elease Form and Acknowledgement Form by the
dealer.
If the request for images is approved, the images will be •
placed on a CD and mailed.
Please allow 5-7 working days to receive images .•
Any mention of Coaster name, address, phone number or •
web address is prohibited.
In order to support your endeavor to promote your business, we have outl ined a few points for you to keep in mind.
Polic y Acknowl edgemen t
COPYRIGHT INFR INGEMENT WARNI NG PACKAGING/HANDLING
POLICY AND PROCEDURE
Place your initials here to indicate that you agree to all conditions as stated above.
1 OF 2
12928 Sandoval Street
Santa Fe Springs, CA 90670
(800) 221-9699 | F: (562) 946-7750
www.coastercompany.com
CLOSING TIMES AROUND THE U.S.
Pacic: 5:00 pm
Mountain: 6:00 pm
Central: 7:00 pm
Eastern: 8:00 pm
We would like to encourage and remind our customers in the
Eastern and Central time zones that you are able to call the
Dallas oce (Texas) for information and stock during your 5
business hours. Please use our 800 FAX numbers to send your
order in whenever possible. Call our Call Center to set up an
account, place order and check stock availability.
(877) 262-7837 or (877) COA-STER
5:00 am - 5:00 pm (Pacic Standard Time)