Product Manual

Page 61
Issue
Possible Causes
Solution
Touch screen
not responding
Prolonged exposure to direct
sunlight.
Dropping or subjecting the
meter to strong shocks.
Avoid prolonged exposure to
direct sunlight, as it may
reduce life expectancy and
functionality of the display.
Contact Technical Support.
Touch screen
scratched or
cracked
Dropping or subjecting the
meter to strong shocks
Using pointed or sharp-
edged objects other than the
recommended ‘finger’ or
rubber stylus to touch the
screen elements.
Contact Technical Support.
Power Adapter
Not working
Faulty Adapter (Bent power
cord, Bent power pin in the
meter)
Check adapter functionality by
plugging the power adapter to
a different wall socket.
If issue persists, contact
Technical Support.
Software
Issues
Software version update
issue
Power cycle and re-install new
software version if available
(Settings_Device Information
settings_Software Version).
If issue persists, press Reset
button to restore factory
settings. If issue still exists,
contact Technical Support.
Lost NFC Tag
Misplaced NFC Tag
The NFC tag is affixed to each
test strip kit box. Otherwise,
enter the strip information
manually into the touchscreen
to perform the current test.
Alternately, if you have
additional inventory of the test
strip kit from the same kit lot,
use the NFC tag from that
box(es).