Product Manual

Page 60
Meter Display
Possible Cause(s)
Solution
adapter should be plugged
into the wall socket.
General Troubleshooting
Issue
Possible Causes
Solution
Meter does not
power ON
Insufficient Battery to Power
ON.
Power Adapter not
connected properly for
charging the battery.
Not pressing and holding
Power button when turning
meter on.
Check if the power adapter
(provided with the meter) is
connected to the port in the
Meter and the wall socket.
If issue persists, or if the power
adapter is faulty,
contact Technical Support.
Cannot insert
strip
completely
Accumulation of dirt, dust,
control activation solution, or
blood in the strip insertion
area.
Wheel is not seated properly
into of test strip.
Contact Technical Support for
assistance with cleaning the
strip insertion area.
Use your thumbnails to push
wheel spindles down to snap
wheel into place.
If issue persists, Contact
Technical Support.
Touch screen
display issues
Insufficient/Low Battery
Display Faint or low
brightness
Connect the power adapter to
wall socket.
Change ‘Brightness’ User
setting in the ‘Device Settings’
menu of the meter.