Product Manual

Page 57
Meter Display
Possible Cause(s)
Solution
TEST STRIP
EXPIRED SEE
MANUAL
The lot of strips have expired.
Meter date is not set
correctly.
Use a different lot of strips that
has not expired.
Verify the date setting on the
meter is current.
NO SAMPLE
DETECTED
Either no sample or not
enough sample was applied
to the strip within 2 1/2
minutes after the “Apply
Sample” message was
displayed. This can also
happen if sample is applied
on the strip but outside of the
sample application well.
Repeat the entire procedure
(including fingerstick on a
different finger) with a new
strip.
Apply the sample within 2 1/2
minutes after display of the
“Apply Sample” message.
Ensure that the transfer tube
is filled to the white plug and
touches the sample well
before dispensing sample.
CONTROL
FAIL-NO CLOT
DETECTED
There was no clot formation;
sample clotting time was very
long and out of testing range.
There was insufficient control
activation solution
transferred to the test strip.
Possible causes include; an
air bubble in the sample or
not allowing control
activation solution to
completely fill transfer tube.
This may be due to a problem
with the shipment/storage of
the control strips or the
control activation solution.
Plasma on control strips is
sensitive to exposure to
temperatures outside the
storage range.
Repeat the entire procedure
with a new control strip. If the
same message persists and if
you have additional inventory
of the test strip kit from the
same kit lot, use the control
strip from that box(es).
If you don’t have additional
inventory OR if the error
message persists, contact
Technical Support.
Control strips should be
tested immediately upon
receipt of your shipment of
new test strips as they have a
limited shelf life.
This does not indicate
meter malfunction
CONTROL
FAIL-CLOT
TIME TOO
SHORT
The clotting time was very
short and out of testing range
(<8 seconds).
Repeat the entire procedure
with a new control strip.
Visually confirm that no air
bubbles are in the control