Product Manual

Page 55
18. Troubleshooting
The Coag-Sense Meter continually checks its systems for unexpected
conditions. These may arise because of defective components or
consumables, environmental factors or due to user handling and procedure
errors. This section details how to resolve most problems that you might
encounter. If you have any questions or problems during the
troubleshooting process, note the display wording and contact Technical
Support at 866-903-0890 or email [e-mail].
Meter Display
Possible Cause(s)
Solution
ROOM TEMP
INCORRECT
SEE MANUAL
The temperature of the room
is either below or above the
operating temperature range
of the meter.
Battery was depleted and
then plugged into AC adapter
while repeated testing
continued. The charging of
the battery can generate
enough heat to raise the
internal temperature of the
meter outside the operating
range.
Move the meter to a place that
is within the operating
temperature range of the
meter (65ºF to 90ºF, 18ºC to
32ºC) and allow meter time to
adjust to correct temperature.
Repeat testing.
Remove AC power and allow
meter to cool prior to
continuing testing or suspend
testing until battery has
charged and the internal
temperature has cooled down
sufficiently.
REMOVE
STRIP
Meter turned off with used
strip in it.
If no strip present, possible
shipment damage.
Remove the strip and begin
again.
Call Technical Support.
WHEEL
PROBLEM
The test strip was not
inserted fully or may have
been inserted at an incorrect
angle or incorrect speed.
There may be a problem with
the wheel on the strip or with
the meter.
Reinsert the strip holding the
back of the meter steady with
one hand while inserting the
strip completely using a quick
smooth motion with the other
hand. If display persists, try
again with another new strip.
If the message displays again
contact Technical Support.