Product Manual

Page 55
Issue
Possible Causes
Solution
Alternately, if you have
additional inventory of the
test strip kit from the same
kit lot, use the NFC tag from
that box(es).
NFC Tag
Issues:
• NFC tag not
working.
• Scanned
information
does not
match the
information
on the strip
packaging
Improper scanning of the
NFC tag.
Faulty NFC Tag scanner in
the meter.
Touch or bring the NFC tag
to proximity of the NFC Tag
scanner. If the issue persists
enter the strip information
manually into the
touchscreen to perform the
current test.
If you have more than one
meter, try scanning the NFC
Tag on another meter to
narrow down the root cause
to either the tag or scanner.
If the issue persists, contact
Technical Support.
NFC Tag
scanner issue
Tag Scanner works
intermittently or does not
work.
Scanned NFC scan did not
match the Lot # and
Barcode # on the test strip.
Scan the alternate NFC tag
provided.
Touch or bring the NFC tag
to proximity of the NFC Tag
scanner. If the issue persists
enter the strip information
manually into the
touchscreen to perform the
current test.
If you have more than one
meter, try scanning an NFC
Tag on another meter to
narrow down the root cause
to either the tag or scanner.
If the issue persists, contact
Technical Support.