Product Manual

Page 54
Issue
Possible Causes
Solution
Display Screen Flickers
Check Battery level and if
issue persists, contact
Technical Support.
Touch screen
not
responding
Dropping or subjecting the
meter to strong shocks.
Contact Technical Support.
Touch screen
cracked
Dropping or subjecting the
meter to strong shocks.
Using pointed or sharp-
edged objects other than the
recommended ‘finger’ or
rubber stylus to touch the
screen elements.
Contact Technical Support.
Power Adapter
Not working
Faulty Adapter (Bent power
cord, Bent power pin in the
meter).
Check adapter functionality
by plugging the power
adapter to a different wall
socket.
If issue persists, contact
Technical Support.
Software
Issues
Software version update
issue
Power cycle and re-install
new software version if
available (Settings_Device
Information Settings_Software
Version).
If issue persists, press
Reset button to restore
factory settings.
If issue still exists, contact
Technical Support.
Lost NFC Tag
Misplaced NFC Tag
The NFC tag is affixed to
each test strip kit box.
Otherwise, enter the strip
information manually into
the touchscreen to perform
the current test.