Product Manual

Page 53
Meter
Display
Possible Cause(s)
Solution
and contact Technical
Support.
LOW
BATTERY
The meter battery is low
The meter can complete
the current test. The meter
connected to the power
adapter should be plugged
into the wall socket.
General Troubleshooting
Issue
Possible Causes
Solution
Meter does not
power ON
Insufficient Battery to Power
ON.
Power Adapter not
connected properly for
charging the battery.
Not pressing and holding
Power button when turning
meter on.
Check if the power adapter
(provided with the meter) is
connected to the port in the
Meter and the wall socket.
If issue persists, or if the
power adapter is faulty,
contact Technical Support.
Cannot Insert
Strip into the
‘Strip Insertion
Area’
Accumulation of dirt, dust,
control activation solution,
or blood in the strip insertion
area.
Wheel is not seated properly
into stanchions of test strip.
Contact Technical Support
for assistance with cleaning
the strip insertion area.
Use your thumbnails to push
wheel spindles down to
snap wheel into place.
If issue persists, Contact
Technical Support.
Touch screen
display issues
Insufficient/Low Battery.
Display faint or low
brightness.
Connect the power adapter
to wall socket.
Change ‘Brightness’ User
setting in the “Device
Settings’ menu of the meter.