Product Manual

Page 50
Meter
Display
Possible Cause(s)
Solution
to 32ºC) and allow meter
time to adjust to correct
temperature. Repeat
testing.
Turn meter off then on
again after 5-7 minutes
Try again with another
strip.
If the display persists,
contact Technical
Support.
TEST STRIP
EXPIRED
SEE
MANUAL
The lot of strips have expired.
Meter date is not set correctly.
Use a different lot of strips
that has not expired.
Verify the date setting on
the meter is current.
NO SAMPLE
DETECTED
Either no sample or not
enough sample was applied
to the strip within 2 1/2
minutes after the “Apply
Sample” message was
displayed. This can also
happen if sample is applied on
the strip but outside of the
sample application well.
Repeat the entire
procedure (including
fingerstick on a different
finger) with a new strip.
• Apply the sample
within 2 1/2 minutes
after display of the
“Apply Sample”
message.
Ensure that the transfer
tube is filled to the white
plug and touches the
sample well before
dispensing sample.
CONTROL
FAIL-NO
CLOT
DETECTED
There was no clot formation;
sample clotting time was very
long and out of testing range.
There was insufficient control
activation solution transferred
to the test strip. Possible
causes include; an air bubble
Repeat the entire
procedure with a new strip.
If the same message
persists and if you have
additional inventory of the
test strip kit from the same
kit lot, use the control strip
from that box(es).