Product Manual

Page 48
18. Troubleshooting
The Coag-Sense Meter continually checks its systems for unexpected
conditions. These may arise because of defective components or
consumables, environmental factors or due to User handling and
procedure errors. This section details how to resolve most problems that
you might encounter. If you have any questions or problems during the
troubleshooting process, note the display wording and contact Technical
Support at 866-903-0890 or email [e-mail].
Meter
Display
Possible Cause(s)
Solution
ROOM TEMP
INCORRECT
SEE
MANUAL
The temperature of the room
is either below or above the
operating temperature range
of the meter.
Battery was depleted and
then plugged into AC adapter
while testing continued. The
charging of the battery can
generate enough heat to raise
the internal temperature of the
meter outside the operating
range.
Move the meter to a place
that is within the operating
temperature range of the
meter (65ºF to 90ºF, 18ºC
to 32ºC) and allow meter
time to adjust to correct
temperature. Repeat
testing.
Allow meter to complete
charging prior to initiating
testing.
REMOVE
STRIP
Meter turned off with used
strip in it.
If no strip present, possible
shipment damage.
Remove the strip and
begin again.
Call Technical Support
WHEEL
PROBLEM
The test strip was not inserted
fully or may have been
inserted at an incorrect angle
or incorrect speed.
There may be a problem with
the wheel on the strip or with
the meter.
Reinsert the strip holding
the back of the meter
steady with one hand
while inserting the strip
completely using a quick
smooth motion with the
other hand. If display
persists, try again with
another new strip.