User Manual

TROUBLESHOOTING

Symptom / Issue

Possible Cause / Resolution

Cannot power on

Press the Power Button for more than 5 seconds

Check that the Li-ion battery is charged

If monitor is charged but will not turn on, contact support

Monitor is not

recognized by

computer or software

Verify that software and drivers are installed correctly

before attaching monitor to PC.

Verify the software and drivers were installed before the

monitor was plugged into the PC with the USB cable.

Verify that the ftd2xx.dll file is in the same folder as the

executable program.

Try using a different USB cable.

Windows reports

“unknown device”

error

Follow these instructions for troubleshooting GasLab driver

installation.

Slow response

The log file stored in the monitor is very large. The monitor

needs time to transfer data to your computer.

Readings do not

change

Confirm the monitor is correctly connected to the computer.

Make sure the computer recognizes your monitor and

connects with your monitor successfully.

Press the reset button as

noted on page 6