Premier Modem Series 56K External Modem Box User Manual P/N:P403-01
Copyright Copyright 2001 by this company. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of this company.
Regulatory Statements FCC Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
FCC Requirement This equipment complies with Part 68 of the FCC rules. On the base unit of this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. If requested, this information must be given to telephone company. The REN is useful in determining the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4. Do not use this product near water. 5. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product. 6. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface.
About this Manual Purpose This user guide gives you all the information you need to install and operate the modem properly. Manual Structure This user guide consists of five chapters and one appendix: Chapter 1 Getting Started This chapter tells you what items are contained in the package and things that you need to check before you proceed with the installation of the modem.
Appendix A Troubleshooting This appendix gives tips on how to resolve the common problems that you might encounter when using the modem. Conventions The following conventions are used in this manual: Text entered by user , , , etc. Represents text input by the user. Represent the actual keys that you have to press on the keyboard. NOTE Gives bits and pieces of additional information related to the current topic.
Table of Contents Chapter 1 Getting Started 1.1 Package Contents ...................................................... 1-1 1.2 System Requirements ................................................ 1-2 Chapter 2 Modem Overview 2.1 Specifications................................................................... 2-1 2.2 Front Panel ...................................................................... 2-3 Chapter 3 Installing the Modem 3.1 ESD Precautions ..........................................
5.3 Dialing (D) .................................................................. 5-2 5.4 Tone or Pulse Dialing (T or P) ................................... 5-3 5.5 Pause (,) .................................................................... 5-3 5.6 Wait for Second Dial Tone (W).................................. 5-4 5.7 Call Transfer or Other On Hook Feature (!)............... 5-4 5.8 Wait for Silence (@)................................................... 5-4 5.
List of Figures 3-2 Connecting Peripherals ............................................ 3-3 List of Tables x 2-1 LEDs........................................................................... 2-3 5-1 Basic AT Commands.................................................. 5-9 5-2 AT & Commands ..................................................... 5-12 5-3 AT % Commands ..................................................... 5-14 5-4 AT \ Commands ......................................................
Chapter 1 Getting Started Congratulations on your purchase of this Data/Fax/Voice modem . This modem features the latest innovation in high-speed modem design, making electronic communication faster and easier. It incorporates the full-duplex speakerphone technology that allows true simultaneous two-way conversation; thus, hand-free conversation and telephone conferences are made possible. This manual guides you on how to install and properly use the modem in order to take full advantage of its features.
1.2 System Requirements Before you proceed, make sure that your system meets the following requirements: • • • 1-2 Penitum Based (above) IBM-compatible PC system with an empty PCI slot At least 16 MB memory Windows 9X/Windows ME/Windows NT 4.
Chapter 2 Modem Overview Before you proceed with the installation, it is necessary that you have enough information about the modem. This chapter tells you all you need to know about the modem. 2.1 Specifications Data Modem Operation • • • • • • Line Speed: 300 ~ 56000bps Standard Compatibility: V.90/K56Flex, ITU V.34, V.32,V.32bis, V.23, V.22bis, V.21, and Bell 103, 212A Error Correction: ITU-T V.42, MNP2-4 Data Compression: ITU-T V.
• • Voice Sampling Rate: 8-bit monophonic audio data encoding at 11.
Table 2-1 LEDs Label Name Description OH Off Hook CTS Clear to Send Lights when CTS signal is active RTS Ready to Send Lights when RTS signal is active RD Receive Data Flashes when modem is receiving data from a remote modem SD Send Data Flashes when modem is transmitting data to a remote modem CD Carrier Detect Lights when modem receives a valid data signal (carrier) from a remote modem TR Terminal Ready Lights when DTR signal is active MR Modem Ready Lights when power on Modem Ov
Chapter 3 Installing the Modem This chapter contains detailed instructions on how to install and configure the modem, as well as how to verify if your installation is correct. We recommend that you follow the steps accordingly to avoid future problems. 3.1 ESD Precautions Electrostatic discharge (ESD) can damage your processor, disk drives, expansion boards, and other system components. Always observe the following precautions before you install any system component. 1.
2. Plug the male (9-pin) serial cable into the RS-232C connector at the back of the modem. See chapter 2 for the location of the connectors. 3. Plug the other end of the serial cable into your system’s serial port (COM1 or COM2 on your system). 4. Plug the telephone cable into the LINE jack located at the back of the modem. See chapter 2 for the location of the jack. 5. Plug the other end of the telephone cable into a telephone wall jack. 6.
Fig 3-1 Connecting Peripherals 3.3 Setting Up your Modem for Windows 95 3.3.1 Installing Modem Drivers with Windows 95 Version 950 and 950a Windows 95 will automatically detect your new hardware when you first install it. To install the driver for your modem, follow the procedures as below: 1. Turn on your computer. As the Windows 95 operating system boots up, it displays a New Hardware Found dialog box on your screen for a few seconds with the identifier name (Premier V.
2. In the New Hardware Found dialog box, you have three choices to install a driver. The default choice is for the driver to be installed from a disk provided by the hardware manufacturer. Highlight this selection if it is not already highlighted and click OK. 3. Make D:\ the default drive for the source location. 4. Insert the drive CD into to the CD-ROM and click OK. 5. Windows 95 will auto-detect the correct files and copy them onto your hard disk. 3.3.
4. Windows 95 will copy the files onto your hard disk. 5. After Windows 95 finishes copying files, it will detect another device call Voice Modem Serial Wave Device. Simply follow the same instructions as above for the Wave Device installation. 3.4 1. Setting Up Your Modem for Windows 98 Turn on your computer.
2. Click NEXT, then a new dialog box will show on the screen. 3. In the new dialog box, you have two choices to install a driver. The default choice is search for the best driver for your device. Highlight this selection if it is not already highlighted and click NEXT. 4. A new Add New Hardware Wizard dialog box will display on the screen.
5. Insert the driver CD into the CD-ROM drive and highlight the Specify a location selection and click browse button to find out the “D:\driver\Win9x “ .Then click NEXT. 6. Windows 98 will copy the files onto your hard disk. 7. After Windows 98 finishes copying files, it will detect another device call Wave Device for Voice Modem. Simply follow the same instructions as above for Wave Device installation. 3.
Turn on your computer. As the Windows ME operating system boots up, it displays a Add New Hardware Wizard dialog box shown on your screen for a few seconds with the identifier name (Conexant SmartSCM External PnP Modem) of your modem. 1.
2. Insert the driver CD into the CD-ROM drive and click browse button to find out the “D:\driver\WinME “ .Then click NEXT. 3. Windows ME will copy the files onto your hard disk. 4. After Windows ME finishes copying files, it will detect another device call Wave Device for Voice Modem. Simply follow the same instructions as above for Wave Device installation.
3.6 Setting Up Your Modem for Windows 2000 1. Turn on your computer. As the Windows 2000 operating system boots up, it displays a Found New Hardware Wizard dialog box shown on your screen. 2. Click NEXT, then a new dialog box will show on the screen.
3. In the new dialog box, you have two choices to install a driver. The default choice is search for the best driver for your device. Highlight this selection if it is not already highlighted and click NEXT.
4. A new Found New Hardware Wizard dialog box will display on the screen. 5. Insert the driver CD into the CD-ROM drives and highlight the “specify a location” and click NEXT . 6. Windows 2000 will copy the files onto your hard disk. 5. After Windows 2000 finishes copying files, it will show " Windows has finished installing the software for this device". Then click FINISH.
3.7 Setting Up Your Modem for Windows NT4.0 1. After Windows NT boot, double click on the Modems icon. 2. At the Install New Modem screen, check the box in front of “Don’t Detect my Modem, I will select it from a List”. 3. Select Next, then Have Disk. Insert the driver CD into the CD-ROM drive. 4. Type D:\driver\WinNT4.0, then click OK.. 5. Highlight and select the modem which corresponds to the one you purchased, then click NEXT. 6. Select the COM port to which the modem was attached.
The modem should respond OK, if any of the following screen problems occur, refer to Appendix A for troubleshooting tips. • The characters you type do not appear • No OK message appear • Double characters appear After you have successfully installed the modem, your next step is to configure the Communication software. For details, see Chapter 4.
Chapter 4 Communication Software This chapter gives you tips on how to configure your communication software. 4.1 Installing the Communication Software The Modem package comes with a Communication software disk and manual. To install the Communication software,simply insert the communications software CD into the CD-ROM drive,under Win9X/ME/NT/2000, the auto-run function will start the shell program, just follow the instruction on the screen for software installation.
1. For the Baud rate, choose any speed between 38,400 to 115,200. Your fax/modem will automatically adjust to the optimum transmission speed after successfully connecting with a remote fax/modem. 2. Many communication software use the modem response to control program flow. Make sure that the software is set to recognize a CONNECT 28800 response. If this does not work, set the program to simply recognize just the CONNECT response without any baud rate information. 3.
Chapter 5 AT Commands The AT commands are used to directly handle fax/modem data activities, such as dialing or answering a data call or sending a fax. To send commands to your modem, you must access the modem in a terminal mode which is provided by most communication software. Also, you need to know the format for typing the fax/modem commands and responses. This chapter tells you how to properly use the AT commands.
For example: ATccpp where: AT: Attention Code cc: any command pp: any parameter that is required by the command The following sections tell how to enter basic commands. The other commands are described in the AT_CMD.TXT file contained in the fax/modem driver diskette. You may use DOS EDIT or any suitable editor to view this file. 5.2 Repeating a Command (A/) The A/ command tells the modem to repeat the last command you entered.
You may use numbers 0~9 in all dial strings. You may also use spaces, hyphens, parentheses, or any other punctuation except the dial modifiers to make the command line easier to read. 5.4 Tone or Pulse Dialing (T or P) To tone or pulse dial a number sequence, insert a T or P between the dial command (D) and the phone number. The modem prepares for tone dialing. If you have used P in the last dial string, you only need to enter a T in the dial string. For example: ATDT(or P)12345678 5.
5.6 Wait for Second Dial Tone (W) The W command makes the modem pause and listen for a second dial tone before continuing the dial command. For example: ATDW0212345678 You can use the pause and wait for second dial tone commands when using long distance services. 5.7 Call Transfer or Other On Hook Feature (!) Enter an exclamation mark (!) to transfer a call or do something similar that requires on-hook or ″flash-hook”. For example: ATDT9,323-8000!,#7377 5.
5.9 Storing Telephone Numbers (&Zn=t) The modem can store up to four sets of telephone numbers; each set dial string can contain up to 34 digits. To store telephone numbers including all the dial modifiers that you may need, enter: AT&Zn=t where: n = locations 0~3 t = 0~9, *, # and any of the dial modifiers T, P, W, @, ;, !. For example, to store the dial sequence T9,1551212 at location 2, type: AT&Z2=T9,1551212 5.
5.11.2 Auto-answering (S0=n) The modem default setting is not to answer a call unless you manually enter the ATA command. However, if you have a separate telephone line for the modem and your telephone, you can set the modem to automatically enter incoming calls. You can specify the number of rings before the modem answers the call. To specify, type: ATS0=n where: n: is the number of rings after which, the modem answers the call. The settings are from 1~255.
5.13 Selecting Response Message (Vn) The V commands tell the modem to show response messages as words or numbers. See Table 5-7 for the list of response messages in both numbers and words. Enter: V0 Enables number response message. V1 Enables word response message. 5.14 Enabling/Disabling the Speaker (Mn) This command lets you enable or disable the speaker.
Low speaker volume Low speaker volume ( default ) Media speaker volume High speaker volume L0 L1 L2 L3 5.16 Reading an S-Register Value(Sn) To read the current value of an S-Register, type: ATSn? where n is an S-Register number. The modem responds with decimal value of the S-Register, in three-digit format followed by OK. To read values from more than one S-Register, type: ATSn?Sn? where n specify the different S-Register numbers. 5.
5.18 Sending Faxes You can send a fax using the fax software. The commands are automatically issued by the fax software. In case you encounter some problems while sending or receiving a fax, refer to your fax software manual. Some fax packages require software flow control. The modem uses the hardware flow control as the factory default. You may need to enable the software flow control to send and receive faxes. 5.
Command Description Function The originating modem , transmits at 75 bps ; the answering mode, transmits at 1200 bps. 3 = Selects ITU-T V.23 only. The originating modem, transmits at 1200 bps ; the answering modem transmits at 75 bps.
Command Description Function z -() (Ignored by modem) En Command echo 0 = Disable echo 1 = Enable echo ( default ) Fn Online echo 0 = Enable online echo 1 = Disable online echo ( default ) Hn Switch hook control 0 = Hangs up the telephone line ( default ) 1 = Picks up the telephone line In Identification 0 = Reports product code 1 = Least significant byte 2 = Reports "OK".
Command Nn Description Select data rate handshake Function 0 = Handshake only at DTE-to-modem data rate 1 = Begins handshake at DTE-to-modem data rate and falls to highest compatible rate (default) On Return to online Data Mode 0 = Returns to online without retrain ( default ) 1 = Returns to online with retrain Set Pulse Dial None Qn P Result code display control 0 = Enables result codes (default) Sn Read/write 1 = Disables result codes S-Register n =x Write value x to S –register n ? Read S-
Command Description Xn Result Codes type Function 0 = Blind dial, no busy detect, CONNECT 1 = Blind dial, no busy detect, CONNECT XXXX 2 = Dial tone detect, no busy detect, CONNECT XXXX 3 = Blind dial, busy detect, CONNECT XXXX 4 = Full monitor, all messages, CONNECT XXXX(default) Zn Soft Reset and Restore Profile 0 = Soft reset and restore profile0 ( default ) 1 = Soft reset and restore profile1 Table 5-2.
Command Description Function &Fn Restore Factory Configuration None &Gn Select Guard Tone 0 = Disable ( default ) 1 = 550 Hz 2 = 1800 Hz &Kn Flow Control 0 = Disable 3 = Enable RTS/CTS flow control ( default ) 4 = Enable XON/XOFF flow control &Pn Dial pulse ratio 0 = Sets 10-pps pulse dial with 39%/61% make/break 1 = Sets 10-pps pulse dial with 33%/67% make/break &Sn DSR Override 0 = DSR always on ( default ) 1 = DSR active only during handshaking and when carrier is lost &Tn &Vn &Wn Se
Command Description Function number to be saved Table 5-3. AT % Commands Command Description %Cn MNP 5 data compression control %En Auto-retrain control Function 0 = No compression 1 = Enables MNP5 data compression ( default ) 2 = Disables auto-retrain 3 = Enables auto-retrain ( default ) Table 5-4.
Table 5-5. AT + Commands Command +MS , Description Select Modulation Function Description V21 V.21 300 bps , V22 V.22 1200 bps , V22B V.22 bis 1200 and 2400 bps V23C V.23, with constant carrier; 1200bps forward and 75bps reverse V32 V.32 4800 and 9600 bps V32B V.32 bis 7200, 9600, 12,000, and 14,400 bps V34 V.34 asymmetrical connections: 2400, 4800, 7200, 9600, 12,000, 14,400, 16,800, 19,200, 21,600, 24,000, 26,400, and 28,800 bps V.
Command Description Function 26,400, 28,800, 31,200, 33,600bps (receive): 28,000, 29,333, 30,667, 32,000, 33,333, 34,667, 36,000, 37,333, 38,667, 40,000, 41,333, 42,667, 44,000, 45,333, 46,667, 48,000, 49,333, 50,667, 52,000, 53,333, 54,667, and 56,000bps 0 = disabled 1 = enabled ( default ) +MS , Select Modulation z 300 300 bps ( default ) , z 1200 1200 bps , z 2400 2400 bps z 4800 4800 bps z 7200 7200 bps z 9600 9600 bps z 120
Command Description Function z 28000 28000 bps z 28800 28800 bps z 31200 31200 bps z 33600 33600 bps +MS , Select Modulation z 300 300 bps ( default ) , z 1200 1200 bps , z 2400 2400 bps z 4800 4800 bps z 7200 7200 bps z 9600 9600 bps z 12000 12000 bps z 14400 14400 bps z 16800 16800 bps z 19200 19200 bps z 21600 21600 bps z 24000 24000 bps z 26400 26400 bps z 28000 28000 bps z 28800 28800 bps z 29333 29333 bps z 30666 30666
Command Description Function z 40000 40000 bps z 41333 41333 bps z 42000 42000 bps z 42666 42666 bps z 44000 44000 bps z 45333 45333 bps z 46000 46000 bps z 48000 48000 bps z 49333 49333 bps z 50000 50000 bps z 50666 50666 bps z 52000 52000 bps z 53333 53333 bps z 54000 54000 bps z 54666 54666 bps z 56000 56000 bps (default) z 58000 58000 bps z 60000 60000 bps +MS? Responds with + MS setting (e.g.
Table 5-6.
Numeric CONNECT 38400 28 CONNECT 28800 64 CONNECT1 15200 31 CONNECT 31200 65 CONNECT 33333 33 CONNECT 33600 66 5.20.2 Text Message Numeric Text Message Value Value Fax Modem Commands Table 5-7. Fax Commands Command Description +FCLASS=n Mode selection Function 0 = Data mode (default) 1 = Class 1 fax mode 8 = Voice mode enabled +FRH=n Receive HDLC data 3 +FRS=n Wait for silence 1-255 (x10ms) +FTM=n Transmit Data 24 =V.27ter 2400 bps 48 =V.27ter 4800 bps 72 =V.
Command Description Function 145 =V.17 14400 bps long 146 =V.17 14400 bps short +FRM=n Receive Data 24 =V.27ter 2400 bps 48 =V.27ter 4800 bps 72 =V.29 7200 bps 73 =V.17 7200 bps long 74 =V.17 7200 bps short 96 =V.29 9600 bps 97 =V.17 9600 bps long 98 =V.17 9600 bps short 121 =V.17 12000 bps long 122 =V.17 12000 bps short 145 =V.17 14400 bps long 146 =V.17 14400 bps short +FTH=n Transmit Data with 3 =V.21 300 bps +FRH=n Receive Data with HDLC Framing 3 =V.21 300 bps HDLC Framing 5.20.
Command Description Select Function CTS/RTS flow control 1 = Enable XON/XOFF flow control in either direction ( default ) 2 = The DTE uses ITU-T's RTS to control flow to the modem ; the modem uses ITU-T CTS to control flow to the DTE +VCID=n Caller ID Selection 0 = Disables Caller ID ( default ) 1 = Enables Caller ID with formatted presentation to the DTE. 2 = Enables Caller ID with unformatted presentation to the DTE.
Command +VGT=n +VIT=n Description Function Volume Selection n=121-131 DTE/DCE Inactivity Timer n=0-255 ( units of 1.
Command Description #VSPS=n Speakerphone Type Selection +VTD=n Beep Tone Duration Timer Function 0 = Telephone Emulation Mode speakerphone 1 = Digital Speakerphone +VSD= Silence Detection ( Quiet and Silence ) n=5-255 ( units of 10ms ) n=100 ( default ) range=121-131 default=128 , range=0-255 ( units of 0.1 second) value=0 Silence detection disabled default=50 Silence detection enabled 5.20.
S10 Carrier Loss Disconnect Time 1-255 (default = 14 ) Units: 0.
Appendix A Troubleshooting This appendix contains information that will help you solve some of the common problems you might encounter while using the modem card. For further assistance, contact your dealer. Modem does not respond to AT commands • • • • There may be a COM port/IRQ conflict. Reconfigure the modem COM port address and IRQ line. Make sure that you have set the correct COM port and IRQ in the communications software. Make sure the system communications software.
Both modems exchange carrier signals but fail to establish a connection • • Place the call again. The telephone company routes every call differently each time you call. Try calling a different modem to check if your modem is working. The modem does not answer an incoming call • Auto-answer function is disabled. Enable the function through software program or by sending the ATS0=1 command to your modem in terminal mode. The modem disconnects while online • • This may be caused by line interference.
Your communication software is reporting many cyclic redundancy check (CRC) errors and low characters per second (CPS) • • • • You might have experienced noise on the phone line. Place the call again. The phone company routes call differently each time you call. Type the AT&F1 command to load the template that enables the hardware flow control as other optimal settings. Lower the serial port rate in your communication software to 38,400 bps or 19,200 bps.
