User`s manual

Troubleshooting and Technical Support
64
Technical Support Information
For Customer Service and Technical Support please contact a CMS representative or your
local CMS reseller.
Before calling technical support, you should determine the exact version and build date of
your BounceBack software. This information is contained in the Information tab in the
BounceBack Settings application window. Alternatively, using the Get Info or Show info
command on an BounceBack program file can provide the same information.
For Technical Support:
! You can visit our website at http://www.cmsproducts.com/support
to view the
online manual, additional troubleshooting pointers, and technical notes.
! You can e-mail us at [e-mail]
.
! You can call Customer Support at [phone] or fax Customer Support at
[phone].
Please be ready to provide the technician with the make and model of your notebook, the
operating system you are using. If possible, have your notebook available when making
the call.
When e-mailing or faxing, include the make and model of your notebook or PC, the
operating system you are using, as well as any information you feel is pertinent. Please
include a phone number where you can be reached, and your fax number or e-mail
address so that we can contact you.
NOTE: No products will be accepted as returns unless shipped with a return
authorization. Call CMS Customer Service for more information.