User`s manual

Troubleshooting and Technical Support
62
Internet connection.
For OS X, CMS recommends upgrading
to the latest version of the operating
system.
After running System Update and
restarting your Mac, you may need to
run System Update again. Some
updates may not be available until an
earlier update and restart is done first.
Therefore, it may be necessary to
update, restart, and repeat until no
more updates are available.
Are there any limitations in file and
folder names?
Special symbols such as / or \ and "
and $ should be avoided in file and
folder names. Mac OS X will have
difficulty with them.
What’s in BBDrives.txt? There is additional information for
technical support purposes. Please be
prepared to send the file to CMS in
addition to the BBLog file if tech
support requests it.
The backup drive is locking up or the
drive is becoming corrupt.
If you are having problems with the
drive locking up or the format on the
drive is becoming corrupt, it may be
due to your drive being shipped in a
DOS rather than a Mac format. You
can check this by selecting the backup
drive and selecting either Get Info or
Show Info from the File menu in the
Finder. In the information window, you
will see a field called format. This
should say Mac OS Extended. If your
drive is formatted in a DOS format see
the above problem, "I have a DOS
formatted drive that I now want to use
for my Mac. What do I do?”
The problem with DOS formatted disks
is a Mac OS problem and occurs under
both Mac OS 9 and Mac OS X on any
drive using this format. DOS format
works if you use it as read-only and
never write to the disk. If you write to
the disk you risk corrupting the drive.
If you are still having problems with
the backup drive locking up, you may
have a conflict with an anti-virus
program or another background disk