User`s manual

Troubleshooting and Technical Support
60
Chapter 8: Troubleshooting and Technical Support
This chapter includes troubleshooting tips and contact information for technical support.
Problems and Solutions
Problem Solution
How do I restore the default
BounceBack backup settings?
Uninstalling the BounceBack software
and then reinstalling will restore the
default backup settings.
Can I use multiple drives to back up
my Mac.
Yes. However, make sure that each
backup drive that you mount has a
different name. This gives you the
ability to back up different items to
different drives.
If you don’t give each drive a different
name, the BounceBack software will
only work with the one that mounts
first.
I’m having trouble mounting and/or
unmounting the external drive with
Mac OS X.
If a drive doesn't mount on Mac OS X
after being attached:
1. The drive may mount if you log out
and log back in to the Mac.
2. If that doesn't work, shut down the
Mac completely and then start it
up. (Before starting up, make sure
that the power disconnects from
the backup drive by turning off its
power switch or momentarily
disconnecting it from the
Macintosh if it doesn’t have a
power switch.)
3. Have all the system updates from
Apple been installed? Operate on
the most current OS system.
If the drive is mounted but won't
unmount because Mac OS X claims it
is in use, log out of Mac OS X and log
back in to quit whatever process is
using it. You should then be able to
unmount the backup drive.