User guide

4. Troubleshooting tips when attempting to start from the

USB backup drive

Note: USB Boot is not a feature that is supported on all computers and is not the

only option to restore a computer in the event of an operating system or hard drive

failure.

There are a few systems that may not be able to start from the USB backup drive without first altering

some settings in the BIOS.

To do this you have to start your computer and immediately press a function key, such as the F1, F2, F10

or F12 key. Once the Boot Menu is displayed locate the option for USB Hard Drive, USB Device etc… See

the examples below or refer to your computer’s documentation for more information.

Note: The following table contains information that is intended as a guide only.

Consult your computer’s documentation or the manufactures’ website for the latest

information.

Altering the BIOS settings to enable USB Boot

To start the BIOS program to make these changes, you must restart your system and then press the

appropriate function key to enter the BIOS program. See the examples below or refer to your computer’s

documentation for more information.

Manufacturer

Function Key

Acer

Dell

Fujitsu

Spacebar

Gateway

HP / Compaq

F10 / Esc then F10

IBM / Lenovo

Sony

Toshiba

F2 / Esc then F1

Some of the settings you may need to change include:

 Post Settings – May need to be set to thorough

 Enable External Device Boot – Should be set to Enabled

 Quick Boot – Needs to be Disabled

 Diagnostic Mode – Set to Enabled

• Make sure that you only have one USB mass storage device attached to your computer and that it is

directly attached to an open USB 2.0 port on your computer. (Or USB 3.0 in the event that you are using

BounceBack Ultimate 14 with a USB 3 hard drive enclosure and a computer that has built-in support for

USB 3.0) You will not be able to start your computer from USB if you are using a USB 1.0 device or if the

backup drive is attached to a USB hub or docking station.

Note: You might not be able to start your computer from a USB 3.0 device if you are

using a USB 3.0 PCI Express card adapter on your desktop.