CLEAR Stick Atlas USER GUIDE Model PXU1960 1
Table of Contents Getting Started • What’s in the Box? • Features & Indicators • Care Instructions • Connecting to CLEAR 4G Internet Page 3 Using Your CLEAR Stick Atlas • Connecting and Disconnecting Page 5 Managing Your CLEAR Stick Atlas • Summary Page • Device Update Page • Advanced Settings Page • My Account • Help Page • Language Settings Page 6 Frequently Asked Questions Page 12 Technical Specifications Page 13 Troubleshooting • Important Message from CLEAR • Restarting Your Computer With The
Getting Started What’s In The Box? CLEAR Stick Atlas Quick Start Guide Features & Indicators Signal Strength LEDs Status LED Production Label Auxiliary Antenna Connector Cover Hardware Reset Button USB Connector • • Signal Strength LEDs – Provide a quick reference indication of the CLEAR 4G signal quality for the current location Status LED – Indicates the status of the CLEAR 4G connection.
Getting Started (continued) Use With Care Always use your CLEAR Stick Atlas with care.
Using Your CLEAR Stick Atlas Connecting & Disconnecting from CLEAR 4G Internet • To connect to CLEAR 4G Internet, plug the CLEAR Stick Atlas into the standard USB port of your computer or other device To disconnect, remove the CLEAR Stick Atlas from the USB port You can connect and disconnect while leaving the CLEAR Stick Atlas plugged into your computer’s USB port by going to the administrative area and selecting the “Connect/Disconnect” button located in the upper left corner When using the CLEAR Stick
Managing Your CLEAR Stick Atlas Summary Page To access the administrative area of the CLEAR Stick Atlas, open your browser and enter “clearstick” or “192.168.14.1” in the address bar. This will take you to the devices internal webserver and administration area’s Summary Page. The Summary Page provides a status of the 4G Service, the Device information and the 4G network.
Managing Your CLEAR Stick Atlas (continued) Summary Page (continued) • • • • • Baseband Chip – Displays the part number for the 4G chipset used in the CLEAR Stick Atlas RF Chip Version – Displays the Radio Frequency (RF) chip firmware version number Library Version – Displays the 4G chipset library version number Firmware Version – Displays the 4G chipset firmware version number Software Version – Displays the CLEAR Stick device software version number Summary Page Network Status Details • • • • • • •
Managing Your CLEAR Stick Atlas (continued) Device Update Page The Device Update Page enables you to check for available software updates or apply a software update file that has been downloaded from the clear.com/support website. In most cases, new software updates will be applied automatically during normal use of the device so you will rarely need to use these features Device Update Page Current Software Version Check for Software Updates Apply Software Updates Downloaded from clear.
Managing Your CLEAR Stick Atlas (continued) Advanced Settings Page The Advanced Settings page allows you to alternate between IP Pass-through mode and Network Address Translation (NAT) mode. To apply NAT mode, select the NAT mode radio button and enter a local IP Address when requested. In almost all cases, IP Pass-through mode will work and this feature will rarely be used.
Managing Your CLEAR Stick Atlas (continued) My Account Selecting “My Account” on the Administration Area navigation menu opens a new browser window and directs you to the “My Account” sign in page at CLEAR.com. Enter your “My Account” user name and password to manage your CLEAR service account. Navigation Menu 10 My Account Sign In Page on Clear.
Managing Your CLEAR Stick Atlas (continued) Help Page The Help Page provides useful information that aids in using and troubleshooting your CLEAR Stick. Help Page • • • • • • • About CLEAR Stick – This link displays device information including the hardware and software versions and MAC Address Diagnostics – Select this link to view the device logs. You can save a copy of the current device log to your computer desktop by selecting the “Export” button in the Diagnostics area.
Frequently Asked Questions Q. Does using the CLEAR Stick Atlas require connection manager software to run on my computer? A. No connection manager software is required. In fact, no software is required at all. However, CLEAR does provide the option to install a very small application on Microsoft Windows® 7 and Vista computers to suppress the Autoplay feature from running each time you insert the Stick. Q. Does the CLEAR Stick Atlas install device drivers on my computer? A.
Technical Specifications IN-BOX MATERIALS 1.2” • CLEAR Stick Atlas • Quick Start Guide 0.6” 4.06” 3.25” SUPPORTED OPERATING SYSTEMS • • • • • • • • • Microsoft Windows® 7 (32/64 bit) Microsoft Windows® Vista (32/64 bit) Microsoft Windows® XP (SP3) Mac® OS 10.5 Leopard Mac® OS 10.6 Snow Leopard Mac® OS 10.7 Lion Linux* Android* Chrome* PHYSICAL DIMENSIONS • Closed: 3.25”(h) x 1.2”(w) x 0.65”(d) • Opened: 4.06”(h) x 1.2”(w) x 0.65”(d) WEIGHT • 1.1 oz.
Troubleshooting Important Message From CLEAR If your browser is stuck on a message from CLEAR, follow the onscreen instructions to view the message and provide any requested information. Restarting Your Computer With The CLEAR Stick Inserted CLEAR recommends that you remove the CLEAR Stick Atlas from the computer’s USB port when restarting your computer. Once your computer has restarted, re-insert your CLEAR Stick into the computer’s USB port.
Troubleshooting (continued) If your CLEAR Stick is still unresponsive and you cannot get to the Administrative Area of the device, take the following steps: 1. 2. 3. 4. 5.
Troubleshooting (continued) Known Microsoft RNDIS Issues (continued) Confirmation Step #1 a) In your Windows 7 or Vista operating system, go to “Device Manager” b) Locate the “Network adapters” c) Expand the list of adapters by clicking the small triangle to the left of the term “Network adapters” d) You will see an adapter listed as “RNDIS” or “NDIS” (there may be a number after it, but not always) e) Computers experiencing the known Microsoft issue will show a small, yellow triangle commonly called a “Yel
Troubleshooting (continued) What To Do If You Have Trouble Downloading the Microsoft Hotfixes When you register with Microsoft to receive the hotfix on the Microsoft Support Website you will receive an email with a link to download the hotfix as shown in Screen Shot #1 below. Note that there is no mention of a user name and password being required in order to receive the hotfix. Most of the time, selecting the link results isn the appropriate hotfix file being downloaded as shown in Screen Shot #4 below.
Troubleshooting (continued) Improving Your Indoor 4G Signal For the best indoor signal locate your CLEAR Stick near a window or outside wall. It’s always a good idea to try several locations within your home or office to determine where the best signal is located. Use the Blue Signal Strength LEDs to help you determine the best location. The more LEDs illuminated, the better the 4G signal.
Still Need Help? FAQs and Live Chat Support If you have questions about your CLEAR Stick Atlas, please access the FAQs and live chat support at www.clear.com/support. Telephone Support If you still have questions, please call us at 877-956-4056. We provide automated telephone support 24/7 and live telephone support between 9am and 10pm, local time, seven days a week.
