User`s manual
Drive
In-Warranty (per manufacturer)
- manufacturer charge only.
Out-of-Warranty (per manufacturer)
- manufacturer charge plus $100 CMD handling.
RETURN
FOR
UPGRADE/ UPDATE
CMD Host Adapter
In-Warranty (less
than
1 year)
• CMD offers a 15 working
day
turnaround
different
function
upgrade
service
for boards that can
be
upgraded
to
a higher function;
and
a
free
15 working
day
turnaround
ECD
Field
Upgrade
for all its boards. CMD will
upgrade
the hardware of its board to a higher function for a
charge of the difference of list prices of the original
and
upgraded functions. CMD will
also update its
board
to its latest firmware release
at
no charge to the customer. Boards will
be
upgraded/updated
and
returned to the customer within
15
working days from the date
of return to CMD.
• CMD also offers 24
hour
turnaround
loaner
service
as stated in "RETURN
FOR
REPAIR."
• The remaining warranty period shall apply to the
updated
board. For upgraded boards,
CMD will extend
warranty
for a period of six months.
Out-of-Warranty (More than 1 year)
• CMD offers a 15 working
day
turnaround
different
function
upgrade
service
for boards that can
be
upgraded
to
a higher function
at
a charge of the difference of list prices of two func-
tions. CMD also offers a
free
15 working
day
turnaround
ECD
Field
Upgrade
for all its boards.
Boards will be
upgraded/updated
and
returned to customer within
15
working days from
the
date
of return to CMD.
• CMD also offers 24
hours
turnaround
Loaner
Service
as stated
in
"RETURN
FOR
REPAIR."
• There will be
no
warranty extension for same function firmware update. For different func-
tion Hardware upgrade, CMD will extend warranty for a period of six
(6)
months.
Drive-same
as
in
RETURN
FOR
REPAIR.
SHIPPING CHARGES
The following shipping charges
apply
to all REPAIR, SWAP, LOANER,
and
UPGRADE UNITS.
In-Warranty
• Domestic - freight from CMD to customer is to be
paid
by
CMD; freight from customer to
CMD is to
be
paid by customer.
• International- all fees are to be paid
by
customer (including custom
duty
and
broker fees).
Out-of Warranty
• Domestic - all fees are to be
paid
by customer.
• International- all fees are to
be
paid
by
customer (including custom
duty
and
broker fees).
GENERAL
CONDITIONS
All goods returned to CMD including returns for credit,
swap
returns, loaner returns,
and
evalu-
ation returns shall remain in good condition.
Any
damage or alteration done
by
the customer will
result
in
a rejection or additional charge to the customer.
Custom~r
must
consult CMD Technical Support for authorization of CMD not functional
upon
arrival boards
and
swap
requests. CMD Sales personnel must be consulted for authorization of
returned goods for credit
and/
or evaluation.