User`s manual
Return and
AND
ALL SUCH OTHER WARRANTIES ARE
HEREBY
DISCLAIMED
AND
EXCLUDED
BY
CMD. THESE STANDARD
EXPRESS
WARRANTIES ARE
IN
LIEU OF ALL OBLIGATIONS OR
LIABILITIES
ON
THE PART OF CMD
FOR
DAMAGES, INCLUDING
BUT
NOT LIMITED TO
SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNEC-
TION WITH THE
USE
OR
PERFORMANCE OF THE PRODUCT.
Repair Policy WARRANTY PERIOD
The following warranty period is from the date of shipment:
CMD Host Adapter one year
Cable
90
days
Drive manufacturer's warranty
RETURN
FOR
CREDIT
The allowable period of
return
for credit from the date of shipment is as follows
CMD Host Adapter less than
30 days
Cable less than
30
days
Drive
not
applicable
RETURN
FOR
REPAIR
CMD Host Adapter
In-Warranty (Less than 1 year)
• CMD offers a 15
working
day
turnaround
repair
seroice
at
the cost of parts only. Defective
boards will be repaired
and
returned to the customer within
15
working days from the
date of return to CMD.
• CMD also offers two in-warranty 24
hour
expediting
services:
24
Hour
Turnaround
Loaner
Service:
Under this policy, CMD will ship a loaner
in
24
hours during regular working days to the
customer for a charge
of
$100.00
per
loaner. Upon receiving the loaner, customer
must
re-
turn
the defective
board
to
CMD within seven (7) days for repair. CMD will repair the de-
fective board
and
return the board to the customer. Customer must then return the loaner
in
seven (7) days after the receipt of the repaired board. Approval for loaner service is
based
on
credit verification.
24
Hour
Turnaround
Swap
Service:
In
the case that the defective
board
is within the first six
(6)
months of the warranty, CMD,
at
its
own
option, offers a
24
hour
turnaround
swap
service. CMD will ship the same
model of the board to customer within
24
hours during working days
in
exchange for the
defective board. CMD will
swap
with a
new
board if
board
is not functional upon arrival.
For all other cases,
swap
will occur
with
either a
new
or
refurbished board for a charge
of
$200.00. CMD does
not
offer
swap
services for boards
that
are purchased more than six
months from the date of shipment. Customer is responsible for returning the defective
board to CMD within seven
(7) days after receipt of the
swapped
board.
• The remaining
warranty
period shall apply to the repaired
or
swapped board.
Out-of-Warranty (more
than
1 year)
• CMD offers a 15
working
day
turnaround
repair
seroice
at
a rate of $300.00 plus parts
and
freight for all out-of-warranty host adapter boards. Defective boards will be repaired
and
returned to customer within
15
working days starting
with
date of return to CMD.
• CMD also offers
an
Out-of-Warranty
24
Hour
Turnaround
Loaner
Service:
Under this policy, CMD will ship the same model loaner
in
the
24
hour
time frame of work-
ing days
to
customer for
an
additional charge of $100.00 plus freight per loaner. The loaner
is for use
by
the customer
during
the period that the defective board is being repaired. Cus-
tomer is responsible for returning the defective board to CMD within seven days after the
receipt of loaner
and
returning the loaner
in
seven (7) days once the defective board is re-
paired
and
received. The approval of the loaner service is
at
CMD's option
and
based
upon
customer credit verification.
• CMD will extend warranty for a period of six
(6)
months
on
any
out
of- warranty repaired
board.
Cable
In-Warranty
(90
days) - free swap.
Out-of-Warranty
(90
days) -
not
applicable.