Communicator System Surface Mounted Kit | Flush Mounted Kit Installation & User Guide Dec 21
Contents Product Overview .................................................................................................... 4 Components ............................................................................................................ 4 Speaker & Microphone Components ................................................................... 4 Speaker and Microphone Kits ................................................................................. 5 Surface Mounted Kit ...........................
Clockaudio has a policy of continuous product development, and therefore small specification changes may not be reflected in this manual. Images, labels, packaging, accessories and product colours are subject to change without notice.
Product Overview Communicator systems provide assistance for clear communication where normal speech is impaired by use of glass, a security screen or other similar barriers. There is a hearing loop facility included, providing additional assistance for hearing device wearers. Components General Components 1. Installation and User Manual 2. Amplifier 3. Hearing Loop Sticker 4. IEC Lead 5. 6. 7.
Speaker and Microphone Kits Surface Mounted Kit (For installation see page 6) 1. Staff Microphone 2. Surface Mounted Speaker and Microphone 1 Flush Mounted Kit (For installation see page 6) 1. Staff Microphone 2.
Installation Instructions We recommend that installation is carried out by a qualified engineer, adhering to relevant standards. Check the contents of the box to familiarise yourself with the components. The staff microphone and amplifier should be installed on the staff side of the counter. The customer speaker and microphone kits should be installed on the customer side of the counter. Follow all relevant instructions in the following order: 1. Speaker & Microphone Kit Installation. a.
Speaker & Microphone Kit Installation Staff Side Installation 1. Fixing points Place the staff microphone on the staff side of the counter top, ensuring that it does not cause an obstruction and is as close to staff as possible. 2. Place the amplifier under the staff counter, ensuring that it will not obstruct staff when they are sitting. 3. Mark the four fixing points for the amplifier under the counter. 4. Drill and fix the amplifier in place using the supplied screws. 5.
Customer Side Installation Surface Mounted Kit 1. Place the speaker and microphone pods on the customer side of the counter top. 2. Disassemble the speaker and microphone pods by undoing the screws and removing the housing. 3. Place the mounting brackets adjacent to either side of the pass-through tray, at least 2-3mm away from the screen. 4. Mark the four fixing points and two cable holes to be drilled. 5. Ensure there will be access to retrieve the cables and drill the holes.
Flush Mounted Kit 1. Check that there is at least 50mm of free space below the customer side of the counter top for the speaker and microphone pods. 2. Ensure there is access to the wiring under the counter once installed. 3. Mark the cut-out dimensions in the diagram below onto the counter top twice, adjacent to either side of the pass-through tray. The recommended distance between each cut-out marking is 500mm. Recess (hatched) R6 52 107 Cut-out 15 54 65 5 97.5 120 4.
5. Mark the four fixing points per cut out and drill the holes. 6. Run the cables from the pods through the counter top. 7. Secure both pods to the counter using the screws provided. 8. Fixing points Fixing points Route all the cabling neatly to the amplifier location on the staff side.
Hearing Loop Installation The aerial should be fixed under the desk-top or counter centrally on the customer side, one half mounted horizontally under the counter and the other half mounted vertically, facing the customer (as in the first scenario below). Position the aerial under the counter using either the provided P-clips or another fixing method of your choice. See the diagram below for recommended positioning. Ensure all hearing loop signage is displayed clearly.
Amplifier Setup Our amplifier provides full open duplex communication and is compatible with all of our speech transfer systems. It features individual displays for staff or customer adjustments and individual fault lights for easy fault diagnosis. Overview of Front Panel Buttons Volume In Increase and decrease Volume Out Increase and decrease On/Off Settings Engineers Mode Before entering engineer’s mode, cycle the power.
Setup Areas Whilst in engineers mode, there are 3 editable setup areas. You will always enter setup area 1 first. The green Volume In LED bar will flash to indicate which setup area you are in.
CA 100 Connections Rear Amplifier Connections Disabled 13
Using the System When powered and in normal operational mode the amplifier will display Volume In LED 1 as steady green. When the amplifier is switched off using the On/Off button, audio is muted and LEDs are not illuminated; press any button to turn the amplifier on again. To adjust the staff volume level: • Press and hold the Volume In (+) or (-) buttons to increase or decrease the level.
Fault Diagnosis LEDs • Volume In LED 8 will stay red if there is a fault with the staff microphone. • Volume Out LED 8 will stay red if there is a fault with the customer microphone. • Volume In LED 8 will flash red if there is a fault with the loop (i.e. a broken aerial). Factory Defaults To return the amplifier the factory default settings: 1. Unplug the power supply and then reconnect it. 2. Press the On/Off button and Volume In (-) button together, then release. 3.
Troubleshooting Symptom Possible Fault Action There is no power detected through the amplifier (and there is power at the socket). 1) Power jack not plugged in or faulty. 1) Check power jack is firmly plugged in. 2) Plug fuse has blown. 2) Replace fuse. If it blows again, replace the power supply unit. 3) Faulty power supply unit. 4) Faulty amplifier. The red LED is 1) Constant red LED: illuminated on Staff or customer microphone fault. front panel. I can’t hear audio through the induction loop.
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