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Troubleshooting:
Problem: I’m not getting any signals at all.
Possible causes:
1. Analog-only televisions (manufactured before 2007) need a digital
converter box.You MUST perform a channel scan on the converter box
2. A digital TV must be programmed in order to receive digital channels.
a) A TV must be set to the proper input source. Select the proper
input through the Setup menu. It may be labeled “Antenna”,
“Broadcast”, or “Air”.
b) Within the Setup menu, select channel setup or channel scan.
You may need to refer to your TV owner’s manual for instructions.
3. Make sure the front of the antenna is facing the broadcast towers.
Visit antennapoint.com to locate the broadcast tower(s) near you.
4. You do not have a clear line of sight to your local broadcast towers.
You might need to elevate and/or move your antenna. Make certain
the antenna is not aimed into physical obstacles such as a roof,
building, or trees. Remember to rescan for channels in every location.
5. You are outside the range of the antenna’s capabilities.
Depending upon the distance between your home and the local
broadcast towers, you may need a longer range outdoor/attic antenna.
Antennas Direct offers many models for this purpose.
6. You may have loose coaxial cable connections. Check ALL
connections for a tight fit and check all outdoor connections for
moisture or corrosion.
Problem: I’m receiving every channel except for one.
Possible cause:
1. You may need to rescan the TV tuner or converter box.
The channel you are not receiving may have its transmitter lower on
the broadcast tower, or on a different tower than the other transmitters
and your line of sight is obstructed. Try elevating the antenna or
moving it to another location. Repeat as needed.
Problem: I’m having signal breakups, but I’m only two miles from the
broadcast towers.
Possible cause:
1. Your TV may be receiving interfering signals. A larger/stronger
antenna will not necessarily solve this problem. Consider moving the
antenna, making sure it is not placed near metal objects or other
antennas. If this is not successful, your signal may be too strong and
may require the use of an attenuator. Call our helpline or chat online at
www.antennasdirect.com for an analysis of your area and installation.
We may be able to offer simple solutions.
Before You Return, Call To Learn
For Tower Locations:
antennapoint.com or
1-877-825-5572
Scanning is a Must
When in Doubt, Rescan
Input on Antenna Mode
Toll-Free HELPLINE:
1-877-825-5575
©Antennas Direct 2015 03/15
Lifetime Warranty
®
Antennas Direct
®
Inc. warrants this product against any defects in materials or workmanship for as long as you own the product. No warranty claim will be
honored unless at the time the claim is made you present proof of purchase from an authorized Antennas Direct
®
Inc. dealer.
Antennas Direct
®
Inc. will either repair or replace the defective product at no charge to you. This warranty covers parts, but does not cover any costs incurred in
removal or reinstallation of the product. This limited warranty does not apply if the product is damaged or fails due to: misuse, improper installation, abuse, and
modification of the product as originally manufactured by Antennas Direct.
Antennas Direct
®
Inc. will not assume any liabilities for any other warranties, expressed or implied by any other person. The foregoing shall be the sole and
exclusive remedy of any person, whether in contract, tort, or otherwise, and Antennas Direct
®
Inc. shall not be liable for incidental or consequential damage or
commercial loss, or for any other loss or damage as set forth above.