User Manual

Troubleshooting
19-5
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2. Change fields in the top portion of the view as follows:
 Local Address - the address of the PC NIC that is connected to the SwitchLinX
 Message Level Minimum - set to 2 - Warning
 The rest of the fields should be blank.
3. Select Start.
You get information every device is sending (see Figure 19-4).
Figure 19-4 Device information
4.
Let the log run for five minutes or until the problem is captured in the log.
5. Select Stop.
6. Select Save.
7. Save the file as a text file and attach it to the email with the rest of the information
discussed at the beginning of this section.
Diagnostics
The Diagnostics tool allows you to:
 see information regarding your network connections. This includes:
 network card name