MAX™ IP Conferencing Phone ADMINISTRATOR’S GUIDE
TABLE OF CONTENTS TELEPHONE 1.800.283.5936 1.801.974.3760 FAX EMAIL 1.801.977.0087 tech.support@clearone.com MAX IP ADMINISTRATOR’S GUIDE CLEARONE PART NO. 800-158-302. JANUARY 2006 (REV.1.0) © 2006 ClearOne Communications, iinc. All rights reserved. No part of this document m ay be reproduced in any form or by any means without written permission from ClearOne Communications. Printed in the United States of America. ClearOne reserves specific privileges.
TABLE OF CONTENTS CONTINUED CHAPTER 1: INTRODUCTION CHAPTER 4: MAINTENANCE Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Caring for Your MAX IP . . . . . . . . . . . . . . . . . . . . . . . . . 35 Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PRODUCT OVERVIEW Thank you for purchasing the ClearOne Max™ IP expandable conferencing phone. MAX IP provides premium, full-duplex audio to small conference rooms as a single unit and to larger rooms as an expanded system. Up to four MAX IP units can be linked, expanding not only microphone coverage but loudspeaker coverage and control access as well. This creates even distribution of sound for a more natural communications experience.
IMPORTANT SAFETY INFORMATION Read the safety instructions before first use of this product. This conferencing phone is not designed for making emergency telephone calls when the power fails. Make alternative arrangements for access to emergency services. • Read and understand all instructions and follow all warnings marked on the product. • Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
UNPACKING Carefully place the conferencing pod and base unit on a level surface. Ensure you have received all items shown in figure 1. Conferencing pod 25' Connection cable Base unit 7' Ethernet cable Documentation on CD Compliance and safety sheet Power Cord FIGURE 1.1 MAX IP parts > Note: ClearOne is not responsible for product damage incurred during shipment. You must make claims directly with the carrier. Inspect your shipment carefully for obvious signs of damage.
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CHAPTER 2: GETTING STARTED CONNECTING YOUR CONFERENCING PHONE 1. Connect the Connection cable from the Link Out jack on the base unit to the Link In jack on the conferencing pod (see figure 2.1). Ethernet Jack To Link In 25' Connection cable To Link Out Green Ethernet cable FIGURE 2.1 Connecting the MAX IP Warning: DO NOT plug a laptop or PC into the Link Out jack on the base unit or conferencing pod--severe electrical damage can occur if this is done. 2.
PROVISIONING YOUR MAX IP PHONE There are two methods available for configuring your MAX IP phone: • The first method is manually, through the phone's keypad and a web portal associated with the phone. • The second method provisions the phone automatically when it is plugged into the network. This method uses a DHCP server to assign the phone minimal IP information so that it can access the network, including an IP address, gateway, subnet mask, and TFTP server address.
MANUALLY ASSIGNING AN IP ADDRESS If DHCP is disabled, or you wish to assign a static IP address, then perform the following steps: 1. Press and hold the REDIAL/PROG key until the program icon appears on the LCD screen (see figure 2.3). FIGURE 2.3 MAX IP LCD Program icon > Note: If a key is not pressed within 30 seconds of entering program mode, the MAX IP phone will beep and return to operation mode. 2. Press the 2 key. The default IP address is displayed on the LCD screen.
6. The web interface login screen appears (see figure 2.4). FIGURE 2.4 Login screen 7. Enter the default username admin and the default password clearone and click OK. 8. The web portal appears, displaying the Device Information screen. WEB PORTAL SCREENS The following sections display each of the screens included in the MAX IP web portal and describe all of the settings that can be modified through each of the screens. DEVICE INFORMATION SCREEN The Device Information screen (see figure 2.
FIGURE 2.5 Device Information screen CONFIGURATION: GENERAL SETTINGS SCREEN Use the Configuration: General Settings screen (see figure 2.6) to set up security, provisioning, the MAX IP extension and help line phone numbers, and when a reboot of the phone is allowed. FIGURE 2.6 Configuration: General Settings screen • Security: To change your username and/or password, enter the new username and/or password in the appropriate fields and then click the Apply button.
• Provisioning: Click the Use local settings radio button if you wish to use the settings programmed into your MAX IP phone, including IP address, audio settings, and VLAN settings. Use this option if TFTP via DHCP is unavailable or if you wish to manually provision your phone. Click the Use DHCP/TFTP radio button to set the TFTP IP address. The IP address of the TFTP server can be provided by the DHCP server or you can enter it manually.
• Auto adjust for Daylight Saving Changes: Click this check box to have the time automatically adjusted for Daylight Savings or uncheck it if Daylight Savings time is not observed in your area. Click the Apply button to activate any changes made to this screen. CONFIGURATION: DIAL PLAN SCREEN Use the Configuration: Dial Plan (see figure 2.8) screen to view your current dial plan and to choose how you want the dial plan for your MAX IP phone loaded.
• Select new dial plan location: Click the radio button for the method you wish to use to have your dial plan loaded into your MAX IP phone. Click the File radio button if you want the dial plan loaded from a file located on the local PC or click the Manual configuration radio button if you want to set up the dial plan manually through this screen.
CONFIGURATION: NETWORK SETTINGS SCREEN Use the Configuration: Network Settings screen (see figure 2.10) to set up your MAX IP phone on the network. You can set the hostname, domain name, static IP address, subnet mask, default gateway, primary DNS IP address, secondary DNS IP address, SNTP server 1 IP address, SNTP server 2 IP address, VLAN priority, and VLAN ID from this screen, along with enabling/disabling DHCP and VLAN. FIGURE 2.
• Enable VLAN, VLAN Priority, and VLAN ID: VLAN is used to segment a single physical network into several virtual networks. It is used to differentiate between VoIP (voice over IP) data and other data. Once VLAN is enabled by clicking the check box next to Enable VLAN, you can set the VLAN priority. VLAN priority is the priority of the MAX IP phone on the VLAN. Click the drop-down box next to VLAN Priority and select the desired priority. Values are 0 to 7.
• Enable Authentication: Click this check box to enable authentication or uncheck it to disable authentication. (Authentication is required if the proxy requires it.) Authentication verifies the username and password as entered in the Authorization user and Authorization password fields. These fields are active only when authentication is enabled and can thus be modified. When authentication is disabled, these fields are inactive.
CONFIGURATION: AUDIO SETTINGS SCREEN Use the Configuration: Audio Settings screen (see figure 2.12) to configure the voice activation detection settings and to prioritize your preferred audio codecs. FIGURE 2.12 Configuration: Audio Settings screen • Enable VAD: Click the check box to enable VAD (voice activity detection) or uncheck the box to disable it (VAD is enabled by default).
CONFIGURATION: TRACE/LOGGING SETTINGS SCREEN Use the Configuration: Trace/Logging Settings screen (see figure 2.13) to control logging for general audio processing and SIP subsystems, as well as system logs and trace flags. FIGURE 2.13 Configuration: Trace/Logging Settings screen > Note: This screen is only used to diagnose problems you might be experiencing on your MAX IP phone. Before enabling any of these logs, please call customer service to receive instructions on which logs to enable.
PHONEBOOK: ADD, EDIT AND DELETE NUMBER SCREEN Use the Phonebook: Add, Edit and Delete Number screen (see figure 2.14) to add, modify, and delete numbers from your phonebook. FIGURE 2.14 Phonebook: Add, Edit, and Delete Number screen • Phone List: This is a list of numbers you have stored in your phonebook. You can have up to 10 numbers stored at a time. To clear all numbers from your list, click the Clear All button.
FIGURE 2.15 View Log: Device Log File screen TOOLS: DIAGNOSTICS - VOIP STATISTICS SCREEN Use the Tools: Diagnostics - VoIP Statistics screen (see figure 2.16) to check the phone state, update firmware, reboot the phone, and restore default settings. FIGURE 2.
• Check Phone State: Click this button to view VoIP statistics, including the number of packets received, the number of packets lost, and the percent packet loss. These statistics are displayed in real time and are only available when the phone is in a call. At such time, a green check mark appears in the check box above the Check Phone State button.
FIGURE 2.17 Phone settings file example Configuration Parameters The following parameters are the parameters available for configuring the phone settings and phone-specific files. The username for logging into the web portal. (See Manually Provisioning Your MAX IP Phone on page 7 for the login procedure.) Default value: admin The password for logging into the web portal. (See Manually Provisioning Your MAX IP Phone on page 7 for the login procedure.
The localnum parameter describes the identifier by which the phone will be known. For example, if localnum is set to 1234 and the phone is registered to ClearOneProxy.com, then the phone's SIP URI will be sip:1234@ClearOneProxy.com. (See Configuration: General Settings Screen on page 9 for information on how to set this parameter through the web portal.) Default value: 1111111 Allowable characters: [0-9] The number dialed when the help line speed dial is called.
The time zone in which the phone resides. (See Configuration: User Preferences Screen on page 10 for information on how to set this parameter through the web portal.
Adjust for daylight savings time. (See Configuration: User Preferences Screen on page 10 for information on how to set this parameter through the web portal.) Default value: 1 Allowable values: 0 - disable 1 - enable SNTP 1 server IP address. (See Configuration: Network Settings Screen on page 13 for information on how to set this parameter through the web portal.) Default value: 0.0.0.0 Allowable values: 0.0.0.0 (disabled) or valid IP address.
The password with which the phone will authenticate with the SIP proxy if is enabled and is defined. (See Configuraton: SIP Configuration Screen on page 14 for information on how to set this parameter through the web portal.) Default value: none Allowable string length: 14 Enable SIP proxy registration. (See Configuraton: SIP Configuration Screen on page 14 for information on how to set this parameter through the web portal.
The default port with which to communicate to the outbound SIP proxy. (See Configuraton: SIP Configuration Screen on page 14 for information on how to set this parameter through the web portal.) Default value: 5060 Allowable port range: 1 - 65535 The SIP registration timeout in milliseconds. (See Configuraton: SIP Configuration Screen on page 14 for information on how to set this parameter through the web portal.
The DTMF relay RTP packet payload. (See Configuraton: SIP Configuration Screen on page 14 for information on how to set this parameter through the web portal.) Default value: 97 Allowable range: 96 - 127 Enable Voice Activity Detection. (See Configuraton: Audio Settings Screen on page 16 for information on how to set this parameter through the web portal.
The G.729A/B audio codec priority. (See Configuraton: Audio Settings Screen on page 16 for information on how to select this codec priority through the web portal.) Default value: 250 Allowable range: 1 (lowest) to 255 (highest) The G.723.1 low rate audio codec priority. (See Configuraton: Audio Settings Screen on page 16 for information on how to select this codec priority through the web portal.
Automatic level control enable. (See Configuraton: User Preferences Screen on page 10 for information on how to set this parameter through the web portal.) Default value: 0 Allowable range: 0 - Disable 1 - Enable Quality of service precedence. (See Configuraton: Network Settings Screen on page 13 for information on how to set this parameter through the web portal.
DIAL PLAN CONFIGURATION FILE The dial plan configuration file defines rules for gathering digits when dialing a phone number and also defines the mapping of the gathered digits to a specific target. A sample dial plan is shown in figure 2.18. PAGE 35CHAPTER 3: USER OPTIONS PROGRAMMING OPTIONS To allow for individual preferences and enhance ease of use, the following features can be programmed: DHCP, host IP, subnet mask, default gateway IP address, ringer melody, VLAN on/off, help line number, and AGC/ALC. You can also restore factory defaults. TO CHANGE DYNAMIC HOST CONFIGURATION PROTOCOL (DHCP) 1. Press and hold the REDIAL/PROG key until the Program icon appears on the LCD screen (see figure 3.1). FIGURE 3.1 MAX IP LCD Program icon 2.
TO CHANGE SUBNET MASK 1. Press and hold the REDIAL/PROG key until the Program icon appears on the LCD screen (see figure 3.1). > Note: DHCP must be disabled in order to change the subnet mask manually. 2. Press 3 to enter the Change Subnet Mask menu. The current subnet mask is displayed. 3. Press REDIAL/PROG. The current subnet mask flashes. 4. Press and hold CLEAR to erase the current subnet mask. 5. Using the number keys, enter the desired subnet mask. 6.
TO PROGRAM THE AUTOMATIC GAIN CONTROL (AGC) AND AUTOMATIC LEVEL CONTROL (ALC) SETTINGS 1. Press and hold the REDIAL/PROG key until the Program icon appears on the LCD screen (see figure 3.1). 2. Press and hold the 8 key. The current AGC setting number will be displayed on the LCD screen. 3. Press REDIAL/PROG. The current setting number will flash. 4. Enter a new setting number using the table shown in figure 3.2. Setting Speaker AGC Microphone ALC 1 2 3 On On Off On Off On 4 Off Off FIGURE 3.
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CHAPTER 4: MAINTENANCE CARING FOR YOUR MAX IP • Follow all warnings and instructions marked on your MAX IP. • Unplug base unit and conferencing pod from the wall outlet before cleaning. • Do not use liquid or aerosol cleaners. Use a damp cloth moistened with water to clean the outside of your conferencing pod or base unit and power supply. TROUBLESHOOTING If you are having trouble with your MAX IP, it might be improperly set up or other equipment might be malfunctioning.
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CHAPTER 5: APPENDIX ERROR CODES General Errors (1 - 100) 1 - Memory allocation error 2 - Error reading Flash memory 3 - Error opening Flash memory 4 - Error writing to Flash memory 5 - Task suspended, reboot phone Provisioning Errors (151 - 200) (continued) 188 - Invalid G-723.1 5.3 kbps priority 189 - Invalid G-723.1 6.
SPECIFICATIONS DIMENSIONS (W x D x H) Phone section: 10.5" x 10.5" x 3" (26.7 cm x 26.7 cm x 7.6 cm) Base unit: 4.25" x 5.5" x 2.5" (10.8 cm x 14 cm x 6.4 cm) WEIGHT Phone section: 2.7 lb (1.2 kg) Base unit: .6 lb (0.27 kg) Shipping: 10 lb (4.
COMPLIANCE FCC PART 15/ICES-003 COMPLIANCE This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules and Industry Canada ICES-003. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
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