COLLABORATE DESKTOP USER GUIDE
C learOne 5225 Wiley Post Way S uite 500 S alt Lake C ity, UT 84116 Telephone 1.800.283.5936 1.801.974.3760 Tech Sales 1.800.705.2103 FAX 1.801.974.3669 E -mail tech.support@clearone.com support@netstreams.com On the Web www.clearone.com www.netstreams.com www.streamnetpartners.com Collaborate Desktop U S E R GUIDE C LE AR O NE D OC UME NT DOC-0074-001 Rev 1.0 - November 2012 © 2012 ClearOne and NetStreams - All rights reserved.
© 2012 ClearOne. All Rights Reserved. Information in this document is subject to change without notice. No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical for any purpose without written permission from ClearOne. Collaborate Central is a registered trademark of ClearOne. All other product names are trademarks or registered trademarks of their respective companies or organizations.
Table of Contents Chapter 1: Welcome to Collaborate Desktop Help! ........................................ 13 In this Chapter ..................................................................................................................................13 Welcome to Collaborate Desktop Documentation! .........................................................................13 Using the Online Help ...........................................................................................................
Grabbing Pictures .........................................................................................................................37 Saving a Grabbed Picture .............................................................................................................37 Telephony Exchange Functions.......................................................................................................38 Telephony Exchange Functions ......................................................................
Video Frame Rate / Quality ...........................................................................................................67 Chapter 5: Controlling Audio........................................................................... 68 In this Chapter ..................................................................................................................................68 Adjusting the Volume ...............................................................................................
Adding a Picture to a Personal Phone Book Contact ....................................................................106 From the Grabbed Picture Window.............................................................................................106 Through the Personal Phone Book Contact Details ...................................................................106 Deleting a Personal Phone Book Contact......................................................................................
Conferencing Controls and Command Buttons .........................................................................144 Shortcut Buttons..........................................................................................................................146 Chapter 9: Glossary ...................................................................................... 147 Chapter 10: Index............................................................................................
Chapter 1: Welcome to Collaborate Desktop Help! IN THIS CHAPTER This chapter introduces the Collaborate Desktop documentation and help services and includes the following sections: Welcome to Collaborate Desktop Documentation! Using the Online Help Contacting ClearOne Technical Support WELCOME TO COLLABORATE DESKTOP DOCUMENTATION! This Help utility explains how to use Collaborate Desktop's features, provides instructions for participating in conferences, and provides details of videoconferencing
USING THE ONLINE HELP This online help was designed to help you use your ClearOne Collaborate Desktop videoconferencing system easily and to enjoy its many features. You can open Help at any time by: Opening the Help menu near the top of the Main Viewer and selecting: Contents to open the Table of Contents of topics and procedures. To open a topic, click the topic. Index to open the Index of keywords. To open a topic, double-click the keyword or term.
CONTACTING CLEARONE TECHNICAL SUPPORT This Help utility was designed to help you set up Collaborate Desktop and conduct videoconferences easily so that you can enjoy its many features. If a situation occurs that is not covered by the Help or the supplied Getting Started Guide, contact your local ClearOne distributor and request assistance from their ClearOne-trained technical support department. Please describe the problem, device, and PC operating system (if applicable), and any other relevant details.
Chapter 2: Starting Collaborate Desktop IN THIS CHAPTER This chapter explains how to access and set up Collaborate Desktop and includes the following sections: Starting Collaborate Desktop Logging into Collaborate Central Changing Your Collaborate Central Password Collaborate Desktop Setup Multiple IP Address User Profiles List STARTING COLLABORATE DESKTOP Collaborate Desktop's Start procedure varies, depending on whether or not your system will be in a videoconferencing network mana
LOGGING INTO COLLABORATE CENTRAL NOTE: This task is only applicable to Collaborate Desktop applications that support management by ClearOne's Collaborate Central. When you start Collaborate Desktop, log into Collaborate Central to receive management and telephony exchange services: Call Forwarding, Call Pickup, Call Transfer, Invite to Ad-hoc Conference. Collaborate Central Login Name of your computer as listed in Collaborate Central.
CHANGING YOUR COLLABORATE CENTRAL PASSWORD From the Login settings, you may change your password for logging into Collaborate Central. The next time you log into Collaborate Central, you will need to enter the changed password. To change your Collaborate Central login password: 1. In the Control menu, choose Settings. -orOpen the Drawer and click the Settings tab. 2. Select the Network tab, choose one of the Collaborate Central profiles, and then click on the Details button. 3.
COLLABORATE DESKTOP SETUP If you are running Collaborate Desktop for the first time after installation, the Collaborate Desktop Setup dialog box appears. Enter the information required to run Collaborate Desktop from your specific location. User Information Enter your first name, last name, company name, and email address. Items marked with * are mandatory. Load on Startup (Minimized to Tray) Select to open and minimize Collaborate Desktop during your computer's startup.
MULTIPLE IP ADDRESS If your computer has more than one IP address in its network configuration, you can connect to these IP addresses. The application will receive the incoming call that was dialed to these IP addresses.
USER PROFILES LIST A User Profile stores user identification and network connection information, enabling users to log into Collaborate Desktop under various configurations. The Profiles List shows all user profiles which have been created for this Collaborate Desktop. You can add profiles to the program or edit existing ones. ADDING A NEW USER PROFILE To add a new user profile: 1. From the Profiles List, click New. 2. In the Profiles Details dialog box, enter a unique Profile Name.
DELETING A USER PROFILE To delete a user profile: 1. In the Profiles List, select a profile. The active profile cannot be deleted. 2. Click Delete. 3. Click Yes to confirm. SHOWING PROFILE LIST DURING COLLABORATE DESKTOP STARTUP Since user profiles may vary in their login properties (Collaborate Central Mode, Stand Alone, Gatekeeper, User Name), you can enable the User Profiles List to appear during Collaborate Desktop's startup. From the list, you then choose which profile will be active initially.
Chapter 3: Making Videoconferences IN THIS CHAPTER Communicating with other parties in videoconferences is, likely, the activity you will do most in Collaborate Desktop.
STARTING VIDEOCONFERENCES NOTE: Before you start a video conference, you must first select (or verify) the appropriate communication protocol for your connection. The available protocols are H.323, ISDN, and SIP. H.323 is selected by default.
PERSONAL PHONE BOOK To start a videoconference from the Personal Phone Book: 1. In the Dialer menu, click Personal. The Drawer opens to the Personal Phone Book. 2. Double-click the name of the party you want to call. SPEED DIAL To start a videoconference from the Speed Dial: 1. Click the Speed Dial button to the left of the Manual Dialer. -orSelect Speed Dial from the Dialer menu. -orOpen the Drawer, and select the Speed Dial tab. 2. Double-click the name of the party you want to call.
3. Set up the next Interactive Multicast according to its specific requirements, and then click Start. 4. Even though you have not called anyone yet, the Interactive Multicast is now in session. The Drawer opens to the Chair's Conference Control tab. If the session is available for third-party viewing, someone with a third-party video viewer can tune in already. 5. Call participants to join in the session. Contacts may also join an open Multicast by calling the Chair.
OUTGOING CALL MESSAGE After you dial another contact, the Outgoing Call message appears. The name of the contact appears as well as an indication if the contact's side is ringing (Calling) or did not answer (Rejected). While the message is open, the following tasks are available: Cancel Click this button to stop dialing and cancel the call. Redial Click this button to call the contact again. Close Click this button to close the message.
ANSWERING VIDEOCONFERENCE CALLS When Collaborate Desktop is running but no call is active, you can receive an incoming videoconference call or audio-only call at any time. An incoming call emits a ringing sound just like an ordinary telephone ring. AUTOMATICALLY ACCEPTING INCOMING CALLS In the Call Settings, define if the system automatically accepts incoming calls or to decide whether to accept or reject each call manually on a call-by-call basis. To accept incoming calls automatically: 1.
INCOMING CALL MESSAGE When an incoming videoconferencing call arrives and Auto Answer is turned off, the Incoming Call message appears. You have the choice of accepting or rejecting the call. The Incoming Call message states who the caller is. Accept Click to accept the call and start the videoconference. Reject Click to reject the call. Auto Answer Incoming Calls Select to turn on Auto Answer, so that when your system is idle, it will automatically answer all incoming calls.
ENDING A VIDEOCONFERENCE To end a videoconference: Click Hang Up (upper-right corner of the Collaborate Desktop application).
OPENING THE CONFERENCE MODERATOR NOTE: The Conference Moderator is available only for licensed users of the ClearOne Conference Moderator option. If you want to add this option to your organization's conferencing network, please contact your local ClearOne representative. This option is available only when the system is logged into Collaborate Central. The ClearOne Conference Moderator combines web-based scheduling and multipoint session moderation for videoconferencing networks of any size.
DESKTOP SHARING You may share the display of your computer screen with the other participants in the conference. During a conference, pressing the Desktop Sharing button sends the images of your screen to the other party. This is an excellent tool for displaying documents such as PowerPoint presentations to the other participants. To share your computer desktop: 1. During a conference, Start Data Sharing button under the manual dialer in the Video Window, and select Desktop Sharing from the dropdown list.
DATA SHARING OPTION The ability to share data is a very important feature of videoconferences. For example, you may need to view a business presentation together, exchange files, or analyze the execution of another application with the other party. During a conference, the following data sharing options are available: To share data: 1. During a conference, click the Start Data Sharing button in the Video Window. 2. Select one of the available sharing options.
THE CONFERENCE STATE In the Conference State tab, you can view technical information about the transmission of video, audio, and data streams during a videoconference. The information in this tab is available only during a videoconference. How to access this information The Conference State displays the following information. You cannot edit this information. Video Information for outgoing and incoming video: Codec Audio Video transmission coding standard (H.261, H.263 or H.
GRABBING PICTURES GRABBING PICTURES Use the Grab Picture feature to copy the picture from the Video Window and save it as a picture file. You can use this picture as an additional identifying feature for an entry in the Personal Phone Book, or use it in other applications. To grab a picture: Under the Remote Video or Local Video, click the Grab Picture button window appears, showing the picture that you copied. .
TELEPHONY EXCHANGE FUNCTIONS TELEPHONY EXCHANGE FUNCTIONS NOTE: These features are only applicable to Collaborate Desktop applications that support management by ClearOne's Collaborate Central.
PICKING UP A CALL FOR A SPECIFIC USER NOTES: This feature is only applicable to Collaborate Desktop applications that support management by ClearOne's Collaborate Central. You may pick up a call for another user only if your system administrator has given you pickup permission for that specific user in Collaborate Central. To receive pickup permission for specific users, consult with your system administrator.
PICKING UP ANY RINGING CALL NOTES: This feature is only applicable to Collaborate Desktop versions that support management by ClearOne's Collaborate Central. This feature is only available when Collaborate Desktop is logged into Collaborate Central. You may pick up a call for another party only if your system administrator has given you pickup permission for that specific party in Collaborate Central. To receive pickup permission for specific parties, consult with your system administrator.
SETTING CALL FORWARDING NOTE: These settings are only applicable to Collaborate Desktop applications that support management by Collaborate Central. If your system is logged into Collaborate Central, Call Forwarding is available. Calls may be forwarded to a specific contact unconditionally, or if the actual destination does not answer, or is busy. The Call Forwarding settings for your system may be done by both you and the system administrator. The last changes, regardless of who made them, are valid.
SELECTING A CALL FORWARD DESTINATION NOTE: This feature is only available in systems that are managed by ClearOne's Collaborate Central. To select a target contact to whom you want to forward calls: 1. In the Forward Settings, click Browse next to the appropriate forwarding selection. The Forward Call - Select a Contact dialog box appears, containing a list of contacts based on the online directory in which your system is listed. 2. Double-click the target contact.
TRANSFERRING A CALL TO ANOTHER CONTACT NOTE: This feature is only available in systems that are managed by Collaborate Central. In a transferred call, the videoconference is transferred from one contact to another. If the latter contact accepts the call, the conference continues between the other original contact and the contact that received the transfer. The initiator of the transfer is disconnected from the videoconference. To transfer a videoconference call to another contact: FROM THE MANUAL DIALER 1.
INVITING ANOTHER CONTACT INTO AN AD-HOC CONFERENCE NOTE: This feature is available only in systems that are managed by Collaborate Central. You can "invite and join" additional contacts to an open videoconference, turning it into an ad-hoc multipoint conference. The Invite function is only available during an open videoconference. To invite and join other contacts into an ad-hoc conference: MANUALLY 1. Enter an additional contact's user number (E.164) or address into the Manual Dialer's address box. 2.
INTERACTIVE MULTICAST INTERACTIVE MULTICASTS During an Interactive Multicast, identical transmissions, which comprise the floor (video streams, audio streams, and data packets) are sent from one party to multiple parties. The initiating party (Chair) calls one or more contacts (Participants) at the start of the conference and controls its progression. Contacts may also join an open Multicast by calling the Chair. The Chair can grant and reclaim the floor, clear floor requests and disconnect the session.
CHAIRING AN INTERACTIVE MULTICAST CHAIRING AN INTERACTIVE MULTICAST If you initiate an Interactive Multicast, you become the Chair of the session. The Chair is responsible for managing communication during the session, and for ending it. The session starts when you start the Multicast from the Start Multicast dialog box, even if no Participants have joined yet. From the Control tab, you control the Multicast. Starting an Interactive Multicast You decide whether the session should be open or closed.
STARTING AN INTERACTIVE MULTICAST When you start an Interactive Multicast as the Chair, you must first set it up in the Start Multicast dialog box. NOTE: The required Multicast settings must also be defined before starting To start an Interactive Multicast: 1. Check the Multicast settings. If necessary, change them to meet your session's requirements. 2. In the Dialer menu, click Start Interactive Multicast.
MULTICAST SESSION PROPERTIES The Start Interactive Multicast dialog box contains options for setting up an Interactive Multicast as the Chair. How to access this dialog box Multicast Information Name – Type a name to identify this Interactive Multicast. Private Interactive Multicast – Select to limit viewing only to the intended Participants. Public viewers cannot receive this Multicast.
CALLING PARTICIPANTS TO AN INTERACTIVE MULTICAST After you have set up an Interactive Multicast in the Start Multicast dialog box, invite participants to join the session by dialing: Contacts Using the Manual Dialer In the Manual Dialer addresses one by one and click Invite. , enter user numbers (E.164) or IP Personal Phone Book or Speed Dial Contacts Select single or multiple Personal Phone Book or Speed Dial contacts and click Invite.
THE OUTGOING TAB - INTERACTIVE MULTICAST The Outgoing tab lists all Participants called by the Chair to join an Interactive Multicast. In Progress List of Participants currently being dialed. To cancel dialing to one Participant, select that Participant and click Cancel. To select all Participants in the list, click Select All. Failed List of Participants to whom dialing was unsuccessful. To remove a Participant from the dialing list, select that Participant and click Remove.
THE CONTROL TAB - INTERACTIVE MULTICAST The Control tab contains controls and commands for managing Interactive Multicasts as the Chair. How to access this tab Participants Area The Participants area contains a list of Participants who successfully joined the Multicast, and the following Multicast Management controls: Grant Floor Grants the Floor to the selected Participant. The Participant's audio and video will then be multicast to all stations in the Multicast.
Incoming Area The Incoming area lists the names of any incoming callers while the Multicast session is open. Accept Joins the incoming caller to the Multicast. The caller becomes a Participant in the Multicast. Reject Rejects the incoming caller. The caller receives a message stating that the call was rejected. Do Not Disturb Select to automatically reject all incoming calls while the Multicast session is open.
ENDING AN INTERACTIVE MULTICAST There are two levels of disconnecting from a Multicast: Individual Participant Disconnection When they want to leave the Multicast, Participants can hang up on their own, or the Chair can disconnect them individually. To disconnect from a Multicast (Participant): Click Hang Up. You are disconnected from the Multicast at this time. There is no confirmation request. To disconnect Participants from a Multicast (Chair): 1.
PARTICIPATING IN AN INTERACTIVE MULTICAST PARTICIPATING IN AN INTERACTIVE MULTICAST Participating in an Interactive Multicast includes the following actions: Joining a Session Join a session either by receiving a call from the Chair, or by calling the Chair's address after a session has begun (if the Chair has set the system to accept calls during a session). Participating In the Session See and hear the same remote video and audio as everyone else in the session.
ENTERING AN INTERACTIVE MULTICAST As a Participant, you can enter an Interactive Multicast in one of the following ways: To enter an Interactive Multicast: Answer an incoming call from the Chair of an Interactive Multicast. -orCall the IP address of the session after the Interactive Multicast starts. You will see and hear the same video and audio as everyone else in the conference.
REQUESTING THE FLOOR After you join an Interactive Multicast, you will see and hear the same remote video and audio as everyone else in the meeting. To speak and be seen, request the Floor from the Chair. When you finish speaking to the floor, return the Floor to the Chair. Request the Floor To request the Floor: Below the remote video, click Request Floor. Wait for the Chair to grant you floor permission. NOTE: If the Chair enabled Auto Grant, you automatically receive the floor.
CLEARONE MULTICAST VIEWER CLEARONE MULTICAST VIEWER The ClearOne Multicast Viewer enables you to watch, although not participate directly, in live Interactive Multicasts. From the Dialer, you can choose to watch any Interactive Multicast in your network that's set up for public viewing. However, you are not seen or heard by the Multicast's Chair or Participants.
THE MULTICAST VIEWER LIST The Multicasts tab lists current Interactive Multicasts which are available for public viewing. These sessions may be viewed through the ClearOne Multicast Viewer. The list provides the name of the Multicast, the time it started, and its estimated duration. How to access this list To view an Interactive Multicast: Double-click the Multicast entry. -orClick the Multicast name and then click View. To stop viewing an Interactive Multicast: 1. Click Hang Up.
Chapter 4: Controlling Video IN THIS CHAPTER Collaborate Desktop provides several ways to improve video quality both during a videoconference and offline. You can control color quality, camera focus and movement (PTZ cameras only), and usage of video-enhancing technologies.
THE CAMERA CONTROLLER In the Camera Controller, you can make color quality adjustments. It has separate sliding controls for color, contrast, brightness, hue and sharpness. If you're using a USB camera, click Advanced to access additional settings, such as sharpness and advanced adjustments.
THE PTZ CAMERA CONTROLLER In the Pan/Tilt/Zoom (PTZ) Camera Controller, you can: Make color quality adjustments. It has separate sliding controls for color, contrast, brightness and hue (local video only). Control camera positioning. Save preset camera positions and move the camera to them.
ADJUSTING THE COLOR OF THE LOCAL VIDEO To improve video color, adjust the brightness, color, contrast and hue of the local video. To adjust the color of the local video: In the Local Video window, click the Adjust Picture button appears. . The Camera Controller To decrease a setting, drag the appropriate slider to the left. To increase a setting, drag the slider to the right. To return to the original settings, click Defaults.
CONTROLLING A PAN / TILT / ZOOM (PTZ) CAMERA If you and/or the remote party is using a Pan/Tilt/Zoom (PTZ) camera, you can control their positioning. In addition, you can control the color settings of a local PTZ camera. In addition, you may have to manually adjust the lens focus on the front of the camera. NOTE: If the remote party is using a ClearOne videoconferencing product, it may also control the positioning of your PTZ camera.
PRESET CAMERA POSITIONS If you want to save the camera’s current position for future use, you can save it as a preset position. At any time afterwards, you can recall this preset position to save adjustment time. SAVING A PRESET POSITION To save the current position as a preset position: 1. Position and zoom the camera. 2. In the number list, select any number from 1 to 6. Each number button represents a preset position.
SWITCHING BETWEEN VIDEO SOURCES Collaborate Desktop supports the use of both Web cameras and Pan/Tilt/Zoom (PTZ) cameras. If two cameras are connected, you can switch between them both during a videoconference and offline. To switch to another connected camera: 1. Click the Select Video Source button . 2. From the Video Source list, choose a camera.
MUTING THE OUTGOING VIDEO You may want to prevent video from being transmitted to the other participant. During a videoconference, you can temporarily stop transmitting video. To mute the outgoing video In the Local Video Window, click the Mute Video button. The system stops transmitting video, sending a graphic to the remote side instead. The incoming video is not affected. The Mute button changes to . To restore video transmission click on the mute (unmute) video button again .
ADJUSTING CALL PROPERTIES During a videoconference, you can make adjustments to the video transmission. The Call Properties provide controls for video quality (frame rate) and synchronization of audio and video. This tab is available only during an open videoconference. How to access these settings: 1. In the Control menu, choose Adjust Call Properties. -orOpen the Drawer, click the Conference tab. 2. Click the Properties tab.
Chapter 5: Controlling Audio IN THIS CHAPTER Collaborate Desktop provides several functions to help you improve audio quality.
ADJUSTING THE VOLUME To adjust the volume that you hear: Click and drag the Volume slider to the right (to increase volume) or to the left (to decrease volume). NOTE: To run the Audio Tuning Wizard, click the Audio Tuning Wizard button in the Video Window.
MUTING THE AUDIO Use this feature to prevent the remote party from hearing a local discussion, or to turn off the audio transmitted from the remote party. NOTE: Muting the Audio does not allocate the extra bandwidth for video. MUTING OUTGOING AUDIO To mute outgoing audio: Click the Mute Microphone button . The icon changes to . The remote party cannot hear you, but you can hear them. Click again to reactivate the microphone.
AUDIO TUNING WIZARD Using the Audio Tuning wizard, you can test and adjust the levels of your speakers, headset, and microphone (or other audio source) to their optimum sound levels. NOTE: The Audio Tuning wizard "remembers" your last setup. Whenever a new call is initiated, the Audio Tuning wizard will set the audio parameters to the configured setup. To open the Audio Tuning Wizard: In the Video Window, click the Audio Tuning Wizard button . To test and tune your audio devices: 1.
The Volume slider moves to the optimum level. Click Stop to finish the test. After pressing on the Stop button, the Audio Wizard will playback the recording. To set the level manually, move the Volume slider towards the right to raise the volume range, or towards the left to lower the range. 6.
Chapter 6: Application Configuration IN THIS CHAPTER The Drawer contains the various settings that, together, make up Collaborate Desktop's configuration. You may control many of the settings, while some may be defined only by a system administrator and others may be defined automatically by your computer system.
ACCESSING COLLABORATE DESKTOP CONFIGURATION SETTINGS To access Collaborate Desktop configuration settings: 1. In the Control menu, choose Settings. -orOpen the Drawer and click the Settings tab. The Drawer opens, displaying the Settings tab that was last open. 2. When you're finished setting the configuration in each tab, click Apply to implement the settings. 3. To open another Settings tab, click the appropriate tabs.
CALLS SETTINGS CALLS SETTINGS The Calls Settings tab provides access to other tabs where you can define how Collaborate Desktop handles incoming and open videoconference calls. To access the Calls Settings: 1. From the Control menu, choose Settings. -orOpen the Drawer and click the Settings tab. 2. Click the Calls tab.
GENERAL SETTINGS In the Calls>General Settings you define various aspects of the actual call. To access the General Settings: 1. From the Control menu, choose Settings. -orOpen the Drawer and click the Settings tab. 2. Click the Calls and Ringing tabs. Auto Answer Select to turn automatic acceptance of incoming calls on. If your system is idle when a conferencing call arrives, the session starts automatically.
Force FEC Force using the Forward Error Correction mechanism. This option is useful when the network is congested. Connection Set outgoing and incoming bandwidth if they are asymmetric. This is mostly applicable to satellite and xDSL based connections. Use the following fields to configure: Maximum outgoing bandwidth - Your maximum upload bandwidth (0 for unlimited) Maximum incoming bandwidth – Your maximum download bandwidth (0 for unlimited) MTU size - Set the packet size. Default is 1500.
RINGING SETTINGS In the Ringing Settings, define the sounds used to indicate incoming and outgoing videoconference calls. To access the Ringing Settings: 1. In the Control menu, choose Settings. -or Open the Drawer and click the Settings tab. 2. Click the Calls and Ringing tabs. PC Speaker Select to use your computer's built-in speaker for the incoming ring sound. Soundcard Select to use your computer's sound card for the incoming and outgoing ring sounds.
NOTE: You can select both of the above options for playing the incoming sound. For example, you would be able to hear the incoming ring while wearing a headset. Ringing Device Select the device used to produce the ringing sound. Incoming Ringing Sound Filename of the sound that indicates an incoming call. To change the sound, click Browse and select a different file. Outgoing Ringing Sound Filename of the sound that indicates an outgoing call.
MULTICAST SETTINGS The Multicast Settings contain the default configuration for sending video and audio to Interactive Multicast Participants and public viewers. These settings are only applicable for sessions chaired by this system. To access the Multicast Settings: 1. In the Control menu, choose Settings. -orOpen the Drawer and click the Settings tab. 2. Click the Calls and Multicast tabs. NOTE: The default Multicast settings are recommended for most Multicast conditions.
Video port The ID of the port used for the video connection. Audio port The ID of the port used for the audio connection. NOTE: Participants must use the same video, audio and control ports. Make sure that the ports you choose are available for every Participant. Announce Every _____ Seconds The interval between announcements of your Multicast in the public viewer's schedule.
CALL FORWARDING SETTINGS NOTE: These settings are only available when you are connected to Collaborate Central server. If you are not connected to Collaborate Central, the Forward tab will not appear under Calls. If your system is logged into Collaborate Central, Call Forwarding is available. Calls may be forwarded to a specific party unconditionally, or if the local party does not answer, or is busy. The Call Forwarding settings for your system may be done by both you and the system administrator.
GENERAL SETTINGS GENERAL SETTINGS The General Settings provide access for customizing Collaborate Desktop. To access the General Settings: 1. In the Control menu, choose Settings. -orOpen the Drawer and click the Settings tab. 2. Click the General tab.
USER INFO SETTINGS The User Info settings provide identification of the Collaborate Desktop system user (most likely, you). This includes the following information: First Name Company or organization Last Name E-mail address To access the User Info Settings: 1. In the Control menu, choose Settings. -orOpen the Drawer and click the Settings tab. 2. Click the General and User Info tabs.
LICENSE DETAILS To access the License Details Settings: 1. In the Control menu, choose Settings. -orOpen the Drawer and click the Settings tab. 2. Click the General and License tabs. In the license settings screen you can set and view the license for your Collaborate Desktop application. License Option Contains a list of available features. The feature current license is stated in the Value column Value The value per each feature in the license currently installed on your system.
SHORTCUTS SETTINGS Shortcut buttons provide quick access to various functions. Clicking one of these buttons quickly starts the specified function. The Shortcut tray provides places for up to six shortcut buttons. It is located on the right side of the Main Viewer in Normal Mode and Large Mode. In the Shortcuts Settings, you can customize the Shortcut tray. To access the Shortcuts Settings: 1. Right-click in Main Viewer and select Customize Shortcuts. -orIn the Control menu, choose Settings.
DISPLAY SETTINGS In the Display Settings, you can set display options for the Collaborate Desktop application. To access the Display Settings: 1. In the Control menu, choose Settings. -orOpen the Drawer and click the Settings tab. 2. 2. Click the General and Display tabs. Language Choose the language of your Collaborate Desktop application. No Video Image Allows you to select a static image that will be displayed when there is no video image. Default displays a built-in "No Camera Detected" image .
HARDWARE SETTINGS HARDWARE SETTINGS In the Hardware Settings, define the system's configuration for audio devices, cameras ISDN and ISDN Adapter. To access the Hardware Settings: 1. In the Control menu, choose Settings. -orOpen the Drawer and click the Settings tab. 2. Click the Hardware tab.
AUDIO SETTINGS In the Audio Settings, you can define the audio configuration to be used during videoconferences. To access the Audio Settings: 1. In the Control menu, choose Settings. -orOpen the Drawer and click the Settings tab. 2. Click the Hardware and Audio tabs. Select Audio Mode Select Headset Mode to tune the audio levels of the headset speakers and its attached microphone. Select Speaker Mode to tune the audio levels of the external speakers and connected microphone.
ISDN SETTINGS NOTE: The availability of the ISDN option on your system depends on your license type. In the ISDN Settings you can configure your ISDN connection parameters. This page is only available after enabling ISDN and configuring the ISDN adapter (and providing you have an ISDN license) Switch Type Select the appropriate ISDN switch type that matches you network. Consult with your ISDN network provider if you are not sure.
ISDN ADAPTER SETTINGS NOTE: The availability of the ISDN option on your system depends on your license type. The ISDN adapter page enables connecting to ISDN-based networks, using up to 4 ISDN BRI lines, reaching a connection bandwidth of up to 512Kbps. Enable ISDN networking and enter the appropriate configuration settings. ISDN Check this option to enable or disable ISDN networking in this application. Adapters List Displays the list of ISDN adapters available for this system.
CAMERA SETTINGS Set the type of main camera that is connected to the system and the communications port through which it can be controlled. To access the Camera Settings: 1. In the Control menu, choose Settings. -orOpen the Drawer and click the Settings tab. 2. Click the Hardware and Camera tabs. Camera Type Select the manufacturer and/or model of the connected PTZ camera (if applicable). If you are using a web camera, select None.
NETWORK SETTINGS NETWORK SETTINGS The Network Settings contain the configuration for operating within the connected local-area network (LAN). To access the Network Settings: 1. In the Control menu, choose Settings, -or Open the Drawer and click the Settings tab. 2. Click the Networks tab. Login Settings Firewall/NAT Settings Directory Settings SIP Settings LOGIN SETTINGS In the Login Settings, define how Collaborate Desktop starts up and enters into its operational mode.
2. Click the Networks tab. 3. Click New (if adding a new profile) or Details (if editing an existing profile). 4. In the Profile Details dialog box, click the Login tab. Mode Select Collaborate Central Mode to log Collaborate Desktop into Collaborate Central in order to receive management services, organizational directory, and telephony features (Call Forwarding, Call Pickup, Call Transfer, Invite).
User Number Your E.164 number in the connected network. E.164 provides the number structure and functionality for addresses, used for successfully routing calls in international public telecommunication. In Collaborate Central mode, Collaborate Central provides you with the user number. Collaborate Central Address In Collaborate Central Mode IP address of Collaborate Central to which your system registers and logs in during startup.
Connection Modes A firewall protocol that allows Collaborate Desktop to pass the firewall according to the selected standard. This protocol is set to Auto Detection by default. Auto Detection: The system will determine the best connection protocol to use. H.323: The H.460 protocol will not be used. H.460: The H.460 protocol is always used.
Enable NAT If your organization uses NAT when communicating with parties in another LAN or WAN, type the external address for your videoconferencing device. NAT helps protect a LAN from exposure to unwanted traffic by providing one single external address to remote users. NAT uses a system of local and external addresses to hide a LAN's users from other networks. A NAT server translates local parties' addresses to an external address, which is then used to identify the local party to remote parties.
Tunneling Details Click to open the Tunneling details dialog box. Complete the following information. Tunneling Port – The default tunneling port is 443. Tunneling is available only when working with Collaborate Central. Use Proxy Run Connection Wizard Proxy Address - If your organization uses Proxy server, configure in the Proxy Address Proxy Port - If your organization uses Proxy server, configure also the Proxy Port. Send Media As HTTP – Disguising tunneling traffic as HTTP.
DIRECTORY SETTINGS NOTE: The Directory settings are available only in Collaborate Desktop systems that are not being managed by Collaborate Central. Online directories are lists of contacts (such as Internet Location Server, or ILS) whose videoconferencing systems are online and registered with that directory. If your system is not registered with Collaborate Central, the Directory Settings provide a way to register with an online directory. To access the Directory Settings: 1.
SIP SETTINGS SIP is a common communication signaling protocol for VoIP. To access the SIP Settings: 1. In the Control menu, choose Settings. -orOpen the Drawer and click the Settings tab. 2. Click the Network tab to display the Profiles List. 3. Click New (if adding a new profile) or Details (if editing an existing profile). 4. In the Profile Details dialog box, click the SIP tab. Use Proxy Use a proxy server or as stand alone. User Name The user name as configured in the proxy server (proxy mode).
Chapter 7: Setting Up the Dialer IN THIS CHAPTER This chapter provides instructions for setting up the dialer and includes the following sections: Setting Up the Dialer Overview Adding a Personal Phone Book Contact Editing a Personal Phone Book Contact Personal Phone Book Contact Details Adding a Picture to a Personal Phone Book Contact Deleting a Personal Phone Book Contact Adding and Removing a Speed Dial Contact Adding an Online Directory Contact to the Personal Phone Book
Personal Phone Book Use the Personal Phone Book, store names and addresses of personal and professional videoconferencing contacts. You can add, edit and delete Personal Phone Book contacts. Speed Dial As your phone book accumulates more contacts, the Speed Dial provides a quick way to dial the contacts you speak most frequently with. You can add and remove Speed Dial contacts. Online Directory Online Directories contain contacts who are registered to the same online directory as your system.
ADDING A PERSONAL PHONE BOOK CONTACT The Personal Phone Book stores your personal videoconferencing contacts and their specific dialing information. You can enter the current remote party during a videoconference or add a party manually. DURING A VIDEOCONFERENCE To add a contact to the Personal Phone Book during a videoconference: 1. Below the Remote Video, click the Add Contact to Personal Phone Book button. The Contact Details dialog box appears. 2. Enter the details for this contact.
EDITING A PERSONAL PHONE BOOK CONTACT At any time, you may change the information of a contact in the Personal Phone Book. To edit a Personal Phone Book contact: 1. In the Dialer menu, choose Personal. The Drawer opens to the Personal Phone Book. 2. Click the contact and then click Details. The Contact Details dialog box appears. 3. Change any details that you want. Click OK when you are done.
PERSONAL PHONE BOOK CONTACT DETAILS To list a contact in the Personal Phone Book, you must enter some details about the contact. Required Information First Name Last Name Dialing information, which could consist of at least one of the following: User Number (E.164), IP address, DNS Name. Optional Information User Name (Alias) - the computer's name in the connected network. Company E-mail address Additional Features Show in Speed Dial - Select to add this contact to your Speed Dial.
ADDING A PICTURE TO A PERSONAL PHONE BOOK CONTACT You can add a grabbed picture to a Personal Phone Book contact as an additional identifying feature. The picture appears next to the person's name in the Personal Phone Book tab and (if added) in the Speed Dial. FROM THE GRABBED PICTURE WINDOW To add a picture to the remote participant’s contact entry in the Personal Phone Book: 1. During a conference, Click the Grab Picture button under remote video window.
DELETING A PERSONAL PHONE BOOK CONTACT If necessary, you may delete contacts from the Personal Phone Book (but not the Online Directory). To delete a contact from the Personal Phone Book: 1. In the Dialer menu, choose Personal. The Drawer opens to the Personal Phone Book. 2. Click the contact and then click Delete. 3. Click Yes to confirm.
ADDING AND REMOVING A SPEED DIAL CONTACT To add a speed dial contact: 1. Select Speed Dial from the Dialer menu. -orOpen the Speed Dialer list and click on Edit speed dial list... -orOpen the Drawer and select the Dialer tab and then Speed Dial.
2. In the Speed Dial tab, click New, or right-click and select New. 3. In the Contact dialog that opens, fill in the desired details and click OK. REMOVING A SPEED DIAL CONTACT To remove a speed dial contact: 1. Open the Speed Dial settings tab as described in paragraph 1 above. 2. Right-click on a contact and select Remove, or select a contact and then click on the Remove button.
ADDING AN ONLINE DIRECTORY CONTACT TO THE PERSONAL PHONE BOOK You may add a contact from the online directory into your Personal Phone Book for more convenient dialing. To add an online directory contact to the Personal Phone Book: 1. In the Dialer menu, choose Online Directory. The Drawer opens to the Online Directory. 2. In the Online Directory, right-click the contact and then click Add to Personal Phone Book. The contact now appears in the Personal Phone Book.
ONLINE DIRECTORY CONTACT DETAILS You can view (but not edit) information about contacts listed in the online directory. To view online directory contact information 1. In the Dialer menu, choose Online Directory. The Drawer opens to the Online Directory. 2. Select a contact and then click Details. The Contact Details dialog box displays the following information: Contact Details Name and addresses (e-mail, E.164 user number, and IP address) of the contact.
Chapter 8: The Main Viewer IN THIS CHAPTER This chapter describes the main view and provides instructions for customizing it and includes the following sections: Normal Mode Customizing Collaborate Desktop Resizing the Video Window Application Elements NORMAL MODE The Main Viewer appears in Normal mode after Collaborate Desktop starts up the first time. It contains many of the functions required for successful videoconferencing and provides easy access to dialing and configuration setup.
Click to see explanations about Collaborate Desktop's conferencing buttons and controls. Click to read how to resize the Main Viewer.
CUSTOMIZING COLLABORATE DESKTOP CUSTOMIZING COLLABORATE DESKTOP For your convenience, Collaborate Desktop provides ways to customize its display: Customizing Shortcut Buttons Display Settings Resizing the Video Window 114 Collaborate Desktop: User Guide
CUSTOMIZING SHORTCUT BUTTONS The right side of the Main Viewer in Normal Mode and Large Mode has a shortcut tray for accessing important functions. You can customize this tray by choosing up to six command buttons according to personal preference. CUSTOMIZING THE SHORTCUT TRAY To customize the Shortcut Tray: 1. Right-click and select Customize Shortcuts. The Drawer opens, displaying the Shortcuts Settings. 2. To add a shortcut, double-click it in the Available Commands (or click it and then click Add).
SHORTCUTS SETTINGS Shortcut buttons provide quick access to various functions. Clicking one of these buttons quickly starts the specified function. The Shortcut tray provides places for up to six shortcut buttons. It is located on the right side of the Main Viewer in Normal Mode and Large Mode. In the Shortcuts Settings, you can customize the Shortcut tray. To access the Shortcut Settings: 1. Right-click in the Main Viewer and select Customize Shortcuts. -orIn the Control menu, choose Settings.
GENERAL SETTINGS The General Settings provide access for customizing Collaborate Desktop. To access General Settings: 1. In the Control menu, choose Settings. -orOpen the Drawer and click the Settings tab. 2. Click the General tab.
RESIZING THE VIDEO WINDOW RESIZING THE VIDEO WINDOW To access the Video window mode: In the View menu, choose the desired option. -orRight-click in the Main Viewer and select the desired option. The Video Window can be displayed in the following sizes: Normal Mode Standard, basic display configuration. Mini Mode Compact display configuration. Large Mode Enlarged display configuration. Full Screen Mode Application covers the whole monitor.
From Mini Mode Click the Return to Previous Size button to display Collaborate Desktop in its previous mode. -orRight-click and choose Mini Mode, Large Mode, or Full Screen. From Large Mode Click the Change Size button Mode, or Full Screen. . In the popup menu, choose Mini Mode, Normal -orIn the View menu, choose Mini Mode, Normal Mode, or Full Screen. -orRight-click and choose Mini Mode, Normal Mode, or Full Screen.
NORMAL MODE The Main Viewer appears in Normal mode after Collaborate Desktop starts up the first time. It contains many of the functions required for successful videoconferencing and provides easy access to dialing and configuration setup. The Normal Mode includes: Main Viewer, for displaying video, manual dialing, and adjusting the picture and audio. Drawer, which contains the Phone Books and dialing directories, configuration settings, and status information during videoconferences.
MINI MODE In Mini Mode, Collaborate Desktop appears in a reduced size on your screen. Essential operation controls, such as manual dialing and picture settings are available. However, to use the Phone Books or change configuration settings, you must exit to Normal or Large Mode.
LARGE MODE The Large Mode displays an enlarged view of the remote video . The locations of the controls are the same as in Normal Mode except that the Shortcut bar is hidden until the mouse hovers over the right side of the Video view.
FULL SCREEN MODE In Full Screen Mode, the Collaborate Desktop application is enlarged so that it occupies all viewing space on the monitor. The local video appears as a PIP (Picture in Picture) window. The video controls, audio controls, and the Manual Dialer are located below the video. You can resize the local video window by dragging a corner. If two VGA monitors are connected, you can drag the local video window to the second monitor and resize it there also.
APPLICATION ELEMENTS APPLICATION ELEMENTS The Collaborate Desktop interface includes the following application elements: The Video Windows Conferencing Controls and Command Buttons The Manual Dialer Shortcut Buttons The Drawer Notification Icons Main Viewer Menus 124 Collaborate Desktop: User Guide
THE VIDEO WINDOW The Video windows provide video displays from your camera (Local) and another participant’s camera (Remote). When the system is not in a call, the Main Viewer shows the Local view. During a videoconference, the Remote Video automatically becomes the main video display, and the Local Video appears in a small window that protrudes from the Main Viewer.
THE MANUAL DIALER The Manual Dialer allows you to dial other parties as follows Selecting a recently dialed party from the Manual Dialer's drop-down Call Log. This is a fast method of dialing frequent contacts. Entering their E164 User Number, IP Address, or alias of the party, and then clicking Dial. Opening the Speed Dial list and choosing a contact. Clicking the appropriate numbers on the on-screen dial pad. In the Main Viewer, the Manual Dialer is located above the Video window.
In the Full Screen, the Manual Dialer is located below the Video window. NOTE: It is recommended to use the Manual Dialer to dial parties that you don't expect to call at later times. However, the Dialer in the Drawer provides a fast and convenient way to call other parties without memorizing their addresses.
THE CALL LOG The Call Log contains lists of recent contacts whom you have dialed and who have called you. The Outgoing calls tab displays contacts whom you have dialed most recently. The Incoming calls tab displays contacts who have successfully called you recently. The Missed calls tab displays contacts who called but were rejected or not answered. The Dial pad tab opens a numbered dial pad for initiating calls, by clicking the digits of the contact's address.
DELETING A CONTACT FROM THE CALL LOG To delete a contact from the Call Log: 1. In the Call Log, select the contact. 2. Click the Delete From Call Log button .
THE DRAWER THE DRAWER TAB The Drawer provides access to the Dialer, Collaborate Desktop's configuration settings, and to conference state information. It can be opened when the Main Viewer in is Normal Mode and Large Mode, by clicking on the Drawer handle at the bottom-right corner of the Viewer window. In the Drawer tab, you can: Start videoconferences. Add and edit entries in the Personal Phone Book and Speed Dial View and change various Collaborate Desktop configuration settings.
THE DIALER The Dialer Tab The Dialer tab contains lists of other videoconferencing contacts and their addresses. It provides faster ways for dialing other contacts, than entering their numbers in the Manual Dialer. From each list, you can dial by double-clicking the destination contact. The Dialer tab consists of a Personal Phone Book, a Speed Dial, and an Online Directory.
The Personal Phone Book The Personal Phone Book stores videoconference contacts and their specific dialing information. You can create a personal database of contacts in the Personal Phone Book. From the Personal Phone Book, you can start a videoconference by double-clicking an entry.
The Speed Dial The Speed Dial contains contacts that you can select and dial quickly without browsing through the Personal Phone Book or Online Directory. To dial a contact, double-click it. A contact must exist in the Personal Phone Book or the Online Directory before you can add it to the Speed Dial. Likewise, if you remove a contact from the Speed Dial, it still exists in the Personal Phone Book and the Online Directory.
Online Directories Online directories are lists of contacts whose videoconferencing systems are online and registered with that directory. Access to online directories is possible if your system is managed by Collaborate Central or if you’ve registered your system with an online directory over the Internet. For example, if your organization has registered its users in an Internet Location Server (ILS) such as ils.ClearOne.co.il, you can call all contacts listed in that ILS.
THE CONFERENCE TAB The Conference tab displays information about the transmission of video and audio and the usage of available bandwidth during videoconferences. In the Conference State tab, you can view the usage of available bandwidth resources for the transmission of video and audio and the type of video and audio formats and codecs used by the parties. In the Conference Properties tab, you can make adjustments to ensure that the video and audio transmissions are synchronized.
THE SETTINGS TAB To access the Settings Tab: In the Control menu, choose Settings. -orOpen the Drawer and click the Settings tab. The Settings tab in the Drawer contains the various settings that, together, make up Collaborate Desktop's configuration. You may control many of the settings, while some may be defined only by a system administrator and others may be defined automatically by your computer system.
MAIN VIEWER MENUS MAIN VIEWER MENUS At the top of the Main Viewer in Normal Mode and Large Mode, a menu bar provides access to the following: Menu Commands Description Dialer Personal Open the personal Phone Book in the Drawer. From here, you can start videoconferences and add, change and delete Phone Book contacts. Speed Dial Open the Speed Dial list in the Drawer. From here, you can start videoconferences and add, change and remove Speed Dial contacts.
View Control Mini Mode Reduce the Collaborate Desktop application to a smaller size. Normal Mode Display the Collaborate Desktop application in its default size. Large Mode Enlarge the Collaborate Desktop application to a larger size. Full Screen Enlarge the Collaborate Desktop application to the dimensions of your monitor. Settings Change configuration settings. The Drawer opens, from which you can access the various settings. Conference State View resource usage during a call.
THE CONTROL MENU The Control menu contains commands for controlling and monitoring performance of your videoconferencing system. Command Availability Action Settings Always Opens the Drawer to the View and/or change Settings tab that was configuration settings of the open last. Collaborate Desktop system. Conference State During a call Opens the Drawer to the View information about the Conference State. transmission of video and audio during an open videoconference.
THE DIALER MENU The Dialer menu provides quick means to start videoconferences and to make changes to the Personal Phone Book and the Speed Dial. Command Availability Action Purposes Personal Always Opens the Drawer to the Personal Phone Book. Dial a contact listed in the Personal Phone Book. Add, edit, or delete contacts. Speed Dial Always Opens the Drawer to the Speed Dial. Dial a contact listed in the Speed Dial. Add or remove contacts.
Command Availability Action Purposes Pick Up Any Ringing Call In Collaborate Central-managed system When system is not in a call Incoming videoconference Answer a call opens on the screen. videoconference call intended for another user, usually a neighbor. Start Interactive Multicast Start Multicast When system is not in a Opens the Start Multicast call dialog box. Set up and start an Interactive Multicast. Exit Always Exit Collaborate Desktop. Closes the Collaborate Desktop application.
THE VIEW MENU The View menu contains commands for controlling the video display and adjusting the camera(s). Command Availability Action Purpose Mini Mode Always Reduces Collaborate Desktop to a small window on your monitor. Use essential operation controls, such as manual dialing and picture settings, while the application occupies a small portion of your monitor.
THE HELP MENU The Help menu provides access to information about setting up and videoconferencing with Collaborate Desktop. Command Availability Action Purpose Contents Always Opens the Help and displays a Table of Contents of help topics. Search for help on specific procedures and topics. Search Always Opens the Help and Search for help by entering specific displays the Search pane. terms and phrases. Index Always Opens the Help and displays an Index. Search for help according to keywords.
CONFERENCING CONTROLS AND COMMAND BUTTONS Collaborate Desktop includes functions that affect the display and operation of the video and audio for both your (local) system and other (remote) parties. Many of these are accessible through buttons and controls in the Main Viewer. Controls for the remote side are available during videoconferences. Open the Call Log. Open the Speed Dial list. Dial the number or name which appears in the Manual Dialer.
Cancel floor request (during Multicast) Return Floor to Chair (during Multicast) Add current remote party to the Personal Phone Book Start Data Sharing Stop Data Sharing Control Volume - To increase volume, drag the slider to the right. To decrease volume, drag the slider to the left.
SHORTCUT BUTTONS To access the Shortcut Buttons: 1. Right-click in Main Viewer and select Customize Shortcuts. -orIn the Control menu, choose Settings. orOpen the Drawer and click Settings tab. 2. Click the General and Shortcuts tabs. Shortcut buttons provide quick access to various functions. Clicking one of these buttons quickly starts the specified function. The Shortcut tray provides places for up to six shortcut buttons.
Chapter 9: Glossary C CIF: Common Interchange Format. A 352 x 240 pixel format for 30 fps video conferencing. Collaborate Central: ClearOne management server Continuous Presence: Multiple users' video on screen at all times D DHCP: Dynamic Host Configuration Protocol. Software that automatically assigns IP addresses to client stations logging onto a TCP/IP network. It eliminates having to manually assign permanent IP addresses.
Q QCIF: One-quarter-resolution (176 x 144 pixels) Common Interchange Format. QCIF images contain one fourth the information contained in a CIF image.
Chapter 10: Index A AAC-LD................................................................................ 80 Acoustic Echo Canceller (AEC) ......................................... 71 Add a contact to the Personal Phone Book .................... 103 Add a contact to the Speed Dial ...................................... 108 Add Profiles ......................................................................... 22 Add to Phone Book ...........................................................
Copy contact to Personal Phone Book ...................... 110 Internet Location Server (ILS).................................. 134 Settings ........................................................................... 99 Start videoconferences .................................................. 26 Display Hang Up Confirmation ........................................ 76 Display Settings ................................................................... 87 DNS address ..........................................
Full Screen Mode......................................................... 123 Large Mode .................................................................. 122 Menus ........................................................................... 137 Mini Mode.................................................................... 121 Normal Mode ...................................................... 112, 120 Resize ............................................................................ 118 Shortcuts ..........
Restore video ....................................................................... 66 Ringing Settings................................................................... 78 S Satelite ................................................................................... 76 Save grabbed picture .......................................................... 37 Save preset camera positions ............................................. 64 Set up Dialer...............................................................
W WebShare ............................................................................. 33 Work Offline ........................................................................
