Products Owner's manual

R-Series Data Center Products User’s Guide Appendix C. Technical Support • 117
Appendix C. Technical Support
Contact Information
In the event any problems arise with your ClearCube hardware or software, we
recommend that you first check the support Web site for any relevant technical
bulletins and updates for your specific product(s) before calling your authorized
reseller or the ClearCube Technical Support Department. If your system is being
serviced by a local service partner for ClearCube (such as an authorized reseller),
please refer to the contact information provided by the service partner or refer to the
ClearCube Web site for partner contact information. For direct access to ClearCube
technical support use the contact information below.
[e-mail] Email address for ClearCube Technical Support
http://www.clearcube.com/support/
ClearCube Support Web site
http://www.clearcube.com/support/controller/rma.php
Link to service part replacement form on the Web.
[phone] Toll-free number for ClearCube Technical Support
[phone] ClearCube Technical Support
If you are instructed to return any hardware, you must obtain a Return Merchandise
Authorization (RMA) number from ClearCube and clearly mark the RMA number on
the outside of all shipments to ensure proper and prompt handling. Please do not
return any equipment without the appropriate ClearCube packaging materials. If you
no longer have ClearCube boxes, please contact us for replacement boxes.
Product Updates
To receive regular product update notifications from ClearCube, please visit
http://www.clearcube.com/support/controller/product_updates_reg.php on the web.
It's free to register and you can receive notifications on all product updates, or on
updates to specific product lines that you select. When ClearCube releases new
hardware or software, you will be among the first to know. All ClearCube software
comes with one year of maintenance included, entitling you to free software upgrades,
and registering for notifications is the best way to stay current. Automatic
notifications will allow you to keep your environment up to date with the latest
ClearCube offerings.