User's Manual

Chapter 8: Troubleshooting - System Failure 8-5
•
•
•
•
•
•
System Failure
A system failure is a serious condition that will cause the SmartSponge Flex to stop working.
If you receive a system failure message:
• Power cycle the system to clear the error and restart. Do this by flipping the power switch off and
then back on to restart the system. Resume normal operation if the error no longer appears.
• If you are unable to clear the error and the same error appears two or more times within a five day
period, the message “Contact CCM for service” will appear onscreen.
• If this happens, contact ClearCount for service and provide accurate information about the
circumstances that may have caused the error and what is presented on the screen.
• Power down the system.
After a system error that cannot be cleared, the system should diagnosed by service personnel.
Figure 8-3 Example System Failure Screen
For additional information please call ClearCount Customer Service at 1-888-931-0787
Error Screen when first triggered.
Error Screen after two or more of the
same error are triggered within five days.
Note to contact CCM service.