CLEAR MODEM (SERIES G) USER GUIDE
GET TO KNOW YOUR CLEAR MODEM (SERIES G) 3 WHAT’S IN THE BOX? INFORMATIVE LED INDICATORS USE WITH CARE 3 3 3 SET UP THE MODEM 4 PLACE THE MODEM ON A FLAT, STABLE SURFACE PLUG IN THE CABLES CONNECT TO CLEAR 4G CONNECT TO THE INTERNET 4 4 5 6 MANAGE YOUR MODEM 7 CLEAR MODEM HOME PAGE OVERVIEW CLEAR MODEM HOME PAGE / HOME TAB CLEAR MODEM HOME PAGE / DEVICE STATUS TAB CLEAR MODEM HOME PAGE / DEVICE STATUS TAB (CONTINUED) CLEAR MODEM HOME PAGE / BASIC / PASSWORD TAB CLEAR MODEM HOME PAGE / BASIC / TIME
STILL NEED HELP? 27 FAQS AND LIVE CHAT SUPPORT TELEPHONE SUPPORT QUESTIONS ABOUT YOUR BILL? IMPORTANT INFORMATION DOCUMENT WARRANTY INFORMATION LEGAL DISCLOSURES 27 27 27 27 27 27 2
Get to Know Your CLEAR Modem (Series G) What’s in the Box? CLEAR Modem - Series G Ethernet Cable Power Adapter Quick Start Guide Informative LED Indicators The LED indicators are located on the side of the CLEAR Modem – Series G (Modem). Signal Strength Network LED Power LED The Signal Strength LEDs indicate the strength of the CLEAR 4G signal (five LEDS lit indicates an excellent signal). The Network LED indicates the status of the Modem connection to a computer.
Set up the Modem Place the Modem on a Flat, Stable Surface Rotate the foot of the Modem and place it upright on a flat, stable surface. Do not place the Modem on its side or block the top air vents. The preferred location is near a window and away from obstructions. Plug in the Cables 1) Plug one end of the Ethernet Cable into the ethernet port on your computer and plug the other end into the Modem.
Set up the Modem (continued) Connect to CLEAR 4G As the Modem is searching for the CLEAR 4G signal, five LED lights, located on the side of the Modem, will blink sequentially and then in unison. When the Modem is connected to the CLEAR 4G signal, the LED lights will stop blinking and remain lit. Note: The number of lights indicates the CLEAR 4G signal strength. For optimal signal strength, you should try different locations for the Modem in order to ensure a minimum of two lights are lit.
Set up the Modem (continued) Connect to the Internet The first time you connect to the internet with your Modem, you’ll be directed to a page to review your rate plan information, complete your CLEAR online account, and read / accept the CLEAR Terms of Service.
Manage Your Modem CLEAR Modem Home Page Overview It’s easy to manage your Modem with the CLEAR Modem Home Page. Set up your Modem. Change security settings. View signal strength. View and upgrade the Modem firmware. And more! If you’re using your Modem and are connected to the internet, click here to open the Modem Home Page. With your computer connected to the Modem, enter http://192.168.15.1 in your web browser in order to open the Modem Home Page.
Manage Your Modem (continued) CLEAR Modem Home Page / Home Tab After you’ve logged in to the CLEAR Modem Home Page, you’ll see the Home Tab, which displays helpful information about the Modem. If you’re using your Modem and are connected to the internet, click here to open the Modem Home Page. Signal Meter: Shows the Modem’s signal strength in its current location. Five LEDs lit indicates an excellent signal.
Manage Your Modem (continued) CLEAR Modem Home Page / Device Status Tab This tab shows the status of the Modem. If you’re using your Modem and are connected to the internet, click here to open the Modem Home Page. 9 WiMAX Radio Interface: Displays the type of network to which the Modem is connected. Device Overheat: Indicates if the Modem is overheated. Device Temperature: Displays the current temperate of the Modem.
Manage Your Modem (continued) CLEAR Modem Home Page / Device Status Tab (continued) Lease Obtained: Displays the time your Modem obtained an Internet Address from the CLEAR 4G network. Lease Expires: Displays the time your Modem's Internet Address from CLEAR 4G network will expire and be renewed. DNS Servers: Displays the server(s) your Modem will query about Internet domain names (e.g., www.clear.com). Time Server: Displays the server(s) your Modem will query to get the current time.
Manage Your Modem (continued) CLEAR Modem Home Page / Basic / Password Tab Using a password may help prevent unauthorized access to your Modem. CLEAR recommends enabling password protection. Use this tab to set password security settings for your Modem. Also use this tab to change the default password required to login and manage your Modem. The default password to log in is “CLEAR123”. Click “APPLY” when you’re ready to change the password required to log in and manage your Modem.
Manage Your Modem (continued) CLEAR Modem Home Page / Basic / Time Zone Tab Set the time zone for your current location, and enable or disable “Auto Adjust” for Daylight Savings Time. Click “APPLY” when you’re ready to change the time zone settings for your Modem. If you don’t want to make any changes to the time zone settings, click “CANCEL”. If you’re using your Modem and are connected to the internet, click here to open the Modem Home Page.
Manage Your Modem (continued) CLEAR Modem Home Page / Basic / Device Name Tab Change the name of the Modem. The default name is “WiMaxCPE”. The device name is the name you enter in an internet browser address bar in order to access your Modem. Click “APPLY” when you’re ready to change the Modem device name. If you don’t want to make any changes to the Modem device name, click “CANCEL”. If you’re using your Modem and are connected to the internet, click here to open the Modem Home Page.
Manage Your Modem (continued) CLEAR Modem Home Page / Basic / Reset Factory Settings Tab Use this tab to reset the Modem to the factory default settings. Note: It is important to note that many device settings will be reset to the factory default settings. For example, the password required to log in and manage your Modem will be reset to “CLEAR123”, the factory default setting. Restore Factory Settings: Check the box to restore the Modem to the factory settings.
Manage Your Modem (continued) CLEAR Modem Home Page / Basic / Language Tab Set the language (English or Spanish) that is used in your CLEAR Modem Home page. Click “APPLY” when you’re ready to change the language setting. If you don’t want to make any changes to the language setting, click “CANCEL”. If you’re using your Modem and are connected to the internet, click here to open the Modem Home Page. The other tabs (Home, Device Status, and Advanced) appear on all screens of the CLEAR Modem Home Page.
Manage Your Modem (continued) CLEAR Modem Home Page / Advanced / Firewall Tab Warning: This tab includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. A firewall can be used to help to protect your home network from unauthorized access. A firewall also helps to manage authorized access from the internet to your Modem.
Manage Your Modem (continued) CLEAR Modem Home Page / Advanced / Internet Protocol Tab Warning: This tab includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. Connection Mode: DHCP (Dynamic Host Configuration Protocol) is used to automatically assign IP Addresses and configuration information to wi-fi clients, thereby greatly simplifying network set up.
Manage Your Modem (continued) CLEAR Modem Home Page / Advanced / Dynamic DNS Tab Warning: This tab includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. Enable DDNS: (Dynamic Domain Name Service) allows a user with a non-static IP address to keep his / her domain name associated with an ever-changing IP address. An example is when you are hosting your own website.
Manage Your Modem (continued) CLEAR Modem Home Page / Advanced / Port Forwarding / Basic Tab Warning: This tab includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. Port Forwarding enables you to direct incoming traffic to specific LAN hosts (computers on your network) based on the protocol and port number.
Manage Your Modem (continued) CLEAR Modem Home Page / Advanced / Port Forwarding / Forwarding Tab Warning: This tab includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. Port forwarding enables you to direct incoming traffic to specific LAN hosts (computers on your network) based on the protocol and port number.
Manage Your Modem (continued) CLEAR Modem Home Page / Advanced / Local Address / DHCP Server Tab Warning: This tab includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. Dynamic Host Configuration Protocol (DHCP) is used to automatically assign IP Addresses and configuration information to wi-fi clients, thereby greatly simplifying network set up.
Manage Your Modem (continued) CLEAR Modem Home Page / Advanced / Local Address / Lease Status Tab Warning: This tab includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. The screen displays the active DHCP lease, since the last reboot. For each active lease, the following information is displayed: Host Name: Displays the client host name.
Manage Your Modem (continued) CLEAR Modem Home Page / Advanced / Local Address / Lease Reservation Tab Warning: This tab includes settings that could negatively impact the performance of the Modem, if set incorrectly. These settings should be modified only by advanced users or if directed by CLEAR Customer Care. This tab allows you to manage the lease reservation so that the same device receives the same IP address each time. Add or delete the Host Name, Mac Address, and IP addresses.
Quick Tips Understanding the LED Lights LED Colors: o The Power LED should be blue. o The Signal Strength and Network Indicators should be green. Power LED: o The Power LED is on when the Modem is plugged in and has power. o Troubleshooting Tips if the Power LED is not on. Move the Modem to a different power outlet. Make sure the Power Adaptor Cable is plugged in. Make sure the power outlet is working correctly.
Quick Tips (continued) Unable to browse the internet? Try moving the Modem to different locations until at least two LED lights are lit. OTHERWISE, TRY THESE STEPS TO GET ONLINE Turn the Modem off for 15 seconds. Bypass any power strips and try a different power outlet. Connect the Modem directly to the computer, bypassing all routers. Note: If you can connect to the internet after removing a router from your setup, refer to the router’s manual for further assistance.
Important Information Technical Specifications Weight: 1.84 lbs Dimensions: 9.3 in (H) x 5.9 in (W) x .9 in (D) Minimum Requirements: o Activated CLEAR Service o Processor: 300MHz o RAM: 64 MB o Internet Explorer®: IE 6.
Still need help? FAQs and Live Chat Support If you have questions about your Modem, please access the FAQs and live chat support at www.clear.com/support. Telephone Support If you still have questions, please call us at 877-956-4056. We provide automated telephone support 24/7 and live telephone support between 9am and 10pm, local time, seven days a week.
