User Manual

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VOICE 2.0 IP INTERFACE

AND

SOFT-VOICE

USER MANUAL

Version 2.0.5

Summary of content (106 pages)

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VOICE 2.0 IP INTERFACE AND SOFT-VOICE USER MANUAL Version 2.0.
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IP Interface and VoICE User Manual © 2007 Vitec Group Communications Ltd. All rights reserved. Part Number 810339Z Rev 6 Vitec Group Communications LLC 850 Marina Village Parkway Alameda, CA 94501 U.S.A. Vitec Group Communications Ltd 7400 Beach Drive Cambridge Research Park Cambrideshire United Kingdom CB25 9TP Vitec Group Communications Room 1806, Hua Bin Building No. 8 Yong An Dong Li Jian Guo Men Wai Ave Chao Yang District Beijing, P.R.
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Vitec Group Communications SOFTWARE LICENSE IMPORTANT: CAREFULLY READ THE FOLLOWING BEFORE USING THIS SOFTWARE. USING THE SOFTWARE INDICATES YOUR ACKNOWLEDGMENT THAT YOU HAVE READ THE FOLLOWING AND AGREE TO ITS TERMS. IF YOU DO NOT AGREE, RETURN THE SOFTWARE COMPLETE TO VITEC GROUP COMMUNICATIONS LIMITED OR CANCEL THE INSTALLATION. THIS IS YOUR PROOF THAT YOU HAVE A VALID LICENSE. PLEASE TREAT IT AS VALUABLE PROPERTY. VITEC GROUP COMMUNICATIONS LIMITED OR VITEC GROUP COMMUNICATIONS, INC.
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copyrights, trademarks or other intellectual property. VGC and its licensors retain all right, title and interest in and to the Software and all copies thereof at all times, regardless of the form or media in or on which the original or other copies may subsequently exist. This license is not a sale of the original or any subsequent copy. 2. COPYRIGHT a. The copyright and all other rights in the Software produced by VGC shall remain with VGC or its suppliers.
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b. After the initial 90 days, THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, ACCURACY, RELIABILITY, OR NON-INFRINGEMENT OF THIRD-PARTY INTELLECTUAL PROPERTY RIGHTS. This constitutes an essential part of this License. 7. LIMITATION OF LIABILITY: a.
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other rights) and only a duly executed written release shall constitute such a waiver. b. If any of these conditions is deemed invalid or unenforceable the remainder shall be unaffected. c. VGC's dealings with you shall be governed by English law if you are resident in the EMEA region and California law if you are resident elsewhere.
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CONTENTS Software License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 VoICE 2.0 Interface for Eclipse and other Matrix Systems . . . . . . . . 1-1 SOFT-VoICE for PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 SOFT-VoICE PC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Getting Started . . . .
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How to choose a codec. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13 VBR/ABR CODEC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 Silence Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 Data Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15 Advanced Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16 Status Tab . . . . . . . . . . . . . . . . .
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General Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20 Colours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20 Button Width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21 Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21 Example Configui.ini File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21 Label Transcription File . . . . . .
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iv Vitec Group Communications VoICE IP Interface User Manual
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FIGURES Safety Symbols.......................................................................... 1-x Unit ............................................................................................ 2-1 CAT5 Cable ............................................................................... 2-2 Start Menu ................................................................................. 2-5 Network Connections Window...................................................
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Upgrade in Progress................................................................ 3-22 Unit Reboot.............................................................................. 3-22 Firmware Upgrade Completion Screen ................................... 3-23 Password Tab.......................................................................... 3-23 Logs Tab Screen ..................................................................... 3-24 IP Reset Cable Setup ................................................
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TABLES Mode Tab Items......................................................................... 3-4 LAN #1 Items ............................................................................. 3-4 LAN #2 Items ............................................................................. 3-6 Configuration Items.................................................................... 3-8 CODEC Characteristics ........................................................... 3-10 Silence Suppression ........................
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viii Vitec Group Communications VoICE IP Interface User Manual
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IMPORTANT SAFETY INSTRUCTIONS Please read and follow these instructions before operating a Interface system. Keep these instructions for future reference. (1) WARNING: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture. (2) Do not use the apparatus near water. Please read and follow these instructions before operating a system. (3) Clean only with a dry cloth. (4) Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
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has been exposed to rain or moisture, does not operate normally, or has been dropped. (12) The IP Interface product contains a lithium battery. CAUTION: Danger of explosion if battery is incorrectly replaced. If requested to by an authorised support technician then replace only with the same or equivalent type. Lithium batteries can overheat or explode if they are shorted.
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UL 60950-1 1st Edition CSA C22.2 No. 60950-1 IEC 60950-1, 1st Edition And thereby compliance with the requirement of Electromagnetic Compatibility Directive 89/336/EEC and Low Voltage Directive 73/23/EEC as amended by 93/68/EEC. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
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xii Vitec Group Communications VoICE IP Interface User Manual
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1 INTRODUCTION VOICE 2.0 INTERFACE FOR ECLIPSE AND OTHER MATRIX SYSTEMS The 1RU 4 way interface provides users with a simple and low cost solution to extending intelligent intercom facilities to remote sites over IP infrastructure. Each VoICE 2.0 interface operates back to back with others, in a Server and Client configuration to provides these connectivity opportunities: • Up to four remote user panels intelligently linked backed to the matrix with all the functionality of a locally connected panel.
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SOFT-VOICE PC REQUIREMENTS The minimum recommended PC requirements to run SOFT-VoICE are: • Pentium IV 2.4GHz or Athlon 2400+ • 256 Mb RAM • 25Mb hard disk space • Windows 2000 or Windows XP • Audio Card • Headset Connector or USB port • CD-ROM Drive • Ethernet Port • Colour Monitor *SOFT-VoICE supports multiple instals on the same PC using different audio sound cards.
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2 OPERATION GETTING STARTED This chapter covers getting started with the VoICE 2.0 IP-Interface product for the very first time. More detailed information on the installtion and configuration of VoICE 2.0 IP Interface is given in the chapter on installation. Readers should have basic PC knowledge and some knowledge of the application in which they wish to use the unit. This section describes: i. Configuring the PC’s web browser ii. First time configuration of the units iii. Setting characteristics iv.
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2. 3 x Straight Ethernet patch cords (UTP Cat5 or better) – the kind of cable you would connect a computer to a hub with (NOT a crossover cable that you would use to connect a computer to a computer or a hub to a hub with). Figure 2-2: CAT5 Cable One for each of: • Client • Server (this will look he same as the Client) • PC 3. An Ethernet Hub (or Switch). This may be part of your corporate network later, but during initial setup it may be easier to work isolated.
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DNS server: D Client y D1 IP Address: E E1 H Client E F G H Vitec Group Communications VoICE IP Interface User Manual F3 G2 F4 y G3 y H2 E4 y y y H1 E3 F2 G1 H4 y y y DNS server: H3 E2 F1 G4 y y y Default Gateway: G3 H2 E1 F4 y y y Subnet Mask: F3 G2 H1 E4 y y y IP Address: E3 F2 G1 D4 y y y DNS server: D3 E2 F1 y y y Default Gateway: G D2 y Subnet Mask: F y G4 y H3 H4 2-3
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Client IP Address: E y E1 Subnet Mask: F y G1 Client F F1 Default Gateway: G y y y y y H4 E3 F2 G1 G4 H3 E2 y F4 y y y Subnet Mask: y G3 H2 E1 E4 F3 y y IP Address: E y G2 H1 y E3 F2 y DNS server: H E2 F1 Default Gateway: G y E4 y F3 y G2 F4 y G3 G4 Note DNS server: Factory default address is 172.16.86.100. Factory set default server address is 172.16.86.101. Factory set default Client address is 172.16.86.102.
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CONFIGURE THE PC READY FOR INITIAL SETUP This enables the PC to talk to the units so that the web browser can be used to set configuration items. Background A unit and its associated configuration PC must reside on the same IP subnet. The units LAN 1 port is adjustable to match your network. The units LAN 2 port has a fixed IP address of 10.0.0.1. Temporarily configuring your PC to operate on the 10.0.0.XX subnet will allow you to configure the unit via the LAN 2 port.
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3. You should now see the Network Connections window: Figure 2-4: Network Connections Window 4. Double-click the Local Area Connection icon. 5. You should now see the Local Area Connection Status window. Figure 2-5: Local Area Connection Status Window 6. Click on the Properties button. 7.
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Figure 2-6: Properties Window 8. Select the entry Internet Protocol TCP/IP. Note that you may have to scroll down through the list using the scroll-bars on the right. Figure 2-7: Protocol Select 9. Then Click on the Properties button. 10. You should then see the Internet Protocol TCP/IP Properties window: Figure 2-8: TCP/IP Properties 11.
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12. Make sure that Use the following IP address is selected (not Obtain an IP Address automatically). Figure 2-9: IP Address Selection 13. Change the IP Address to 10.0.0.2 and the subnet mask to 255.0.0.0 (and leave Default gateway blank): Figure 2-10: Default Gateway 14. Make sure that all of the DNS entries are blank: Figure 2-11: DNS Entry 15. Click the OK button on the Internet Protocol TCP/IP Settings window. 16. Click the OK button on the Local Area Connection Properties window. 17.
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Figure 2-12: Network Properties 3. You should now see the Network Connections window: Figure 2-13: Network Connections 4. Double-click the Local Area Connection icon. 5.
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Figure 2-14: Local Area Connection Status 6. Click on the Properties button. 7. You should now see the Local Area Connection Properties window: Figure 2-15: Local Area Connection Properties 8. Select the entry Internet Protocol TCP/IP. Note that you may have to scroll down through the list using the scroll-bars on the right! 9. Then Click on the Properties button. 10.
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Figure 2-16: Internet Protocol Properties 11. At this point it would be prudent to record any of the settings that you currently have in the Internet Protocol TCP/IP Settings including anything that is in the advanced configuration. 12. Make sure that Use the following IP address is selected (not Obtain an IP address automatically). 13. Change the IP Address to 10.0.0.2 and the subnet mask to 255.0.0.0 (leave Default gateway blank): Figure 2-17: IP Address Setup 14.
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15. Click the OK button on the Internet Protocol TCP/IP Settings window. 16. Click the OK button on the Local Area Connection Properties window. 17. Click the Close button on the Local Area Connection Status window. 18. Close the Network Connections window by clicking on the X in the top right hand corner. FIRST TIME CONFIGURATION OF THE UNIT Note that this process will need to be done with each of the new units that need to be configured. 1.
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Changing the IP address of the VoICE 2.0 unit Perform this operation for all of your units, giving them each a separate, unique IP address. 1. Start your web browser. 2. Enter into the Address Bar “10.0.0.1” Figure 2-21: Web Interface 3. Click GO 4. You will be prompted for a Username and a Password. The default username is ‘admin’ and the default password is ‘password’. Username = admin Password = password You should now see the main configuration page Figure 2-22: Main Configuration Page 5.
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then the default gateway should be “127.0.0.1” (C1=127, C2=0, C3=0, C4=1, G1=127, G2=0, G3=0, G4=1). Client Field Ref Address Client IP Address Client subnet mask Client default gateway Client DNS Server A B A1.A2.A3.A4 B1.B2.B3.B4 C C1.C2.C3.C4 D D1.D2.D3.D4 Server Field Ref Address Server IP Address Server subnet mask Server default gateway Server DNS Server E F E1.E2.E3.E4 F1.F2.F3.F4 G G1.G2.G3.G4 H H1.H2.H3.H4 Screen Figure 2-23: Network Settings 7. Record the unit IP settings 8.
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Figure 2-24: LAN Connection 2. Return the PC to its normal settings and reconnect the Ethernet connection back to your LAN. 3. The unit should be accessible from any PC on your network – open your browser and put the IP Address in the Address Bar. 4. You should see the main configuration page: Figure 2-25: Configuration Setup Note that the screenshot above is for the ‘server’ unit. 5.
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Figure 2-26: Serial Port Configuration 7. Check that the Framing is correctly set. This option controls the Framing for ethernet packets and must be correctly set to communicate with matrices. i. This option is irrelevant if the link does not use intercom panels. ii. Select ‘ClearCom’ if the link is to an Eclipse or 4000 Series II Matrix iii. Select ‘MatrixPlus’ if the link is to a Matrix Plus 3 system. Ensure that the baud rate at the Matrix Plus 3 is set to the same rate as the unit. iv.
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Configuring the Client VoICE unit After completing the previous steps for the Server and the Client, the basic set-up for each is completed and they are working on the LAN. It is now necessary to configure the Client to connect to the Server and complete the initial setup. 1. Open Browser 2. Enter the Client’s IP Address in the Address Bar. 3.
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Figure 2-28: Configuration Screen 4. Note that the Client radio button is checked. 5. Enter the Server’s IP Address in the Server IP text box in the configuration- tab for each of the ports you want to connect. Refer to the relevant section in Chapter 3 for more information regarding the settings on this page. 6. Click the Submit button. 7. The Client should now connect to the Server and the port status LEDs for that port on the client and server units should illuminate to show the port status.
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Port Status LEDs 1 - 4 indicate the status of the related port. The LED indication states are: • Off - The port is not enabled. • Flashing Green - the port is enabled but not connected. • Steady Green - the port is connected to a VoICE unit. 8. Click on the ‘Status’ and then ‘Voice’ tabs. 9. You should now see on the statistics page that all enabled connections show ‘connected’: Figure 2-30: Statistics Screen Connecting to a matrix 1.
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Connecting to a panel 1. For each port required (and for the same ports as have been connected at the matrix end), connect the To Panel row of connectors to panels using a standard straight RJ45 - RJ45 cable as one would directly connect a matrix to a panel with. 2. The intercom panel should configure and come online.
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3 INSTALLATION INTRODUCTION This chapter describes the installation and setup of the IP Interface product, including cable connections and configuration. The following subjects are covered in this chapter: • Description • Installation in a rack • Wiring • Setup DESCRIPTION The VoICE unit is a 1U rackmount module that allows panels and audio matrices to be connected over a standard network using Internet Protocol (IP). The units are configured using an internet browser running on a PC.
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6. Open a web browser on a PC that is in the same network as the unit and enter its IP address in the address bar. (see page 2-13) Now you can configure your unit. See the following section for more information on the web interface. CONFIGURING VOICE This section will describe each web page on the Interface and each page’s key functions. The Interface can be accessed via your web browser through use of a computer connected to the VoICE or to the same network as the VoICE.
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NETWORK TAB The Network subtab is split into 3; Mode, LAN #1 and LAN #2. MODE TAB The mode tab allows the unit function to be selected as client or server.
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MODE TAB ITEMS Item Mode Description This is the VoICE mode. In order to connect two (2) VoICE together, one of them should be configured as a server and the other one as a client. LAN #1 TAB The LAN #1 tab allows the IP configuration for the first network port to be set up. Figure 3-3: Configuration LAN #1 Screen LAN #1 ITEMS Item 3-4 Description Enable DHCP This option should be used only if your network supports DHCP. IP Address This is the IP address for the LAN1 ethernet interface.
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LAN #1 ITEMS Item Vitec Group Communications VoICE IP Interface User Manual Description Default Gateway This is the address of the default gateway in your network. DNS Server This is the address of the DNS server in your network. Enable VPN This option enables VPN encryption between two VoICE units. VPN Protocol Whether to use the VPN in UDP or TCP mode. UDP will result in a better audio quality, but may not function under certain firewall and proxy restrictions.
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LAN #2 TAB The LAN #2 tab allows the IP configuration for the second network port to be set up. Figure 3-4: LAN #2 Configuration Screen LAN #2 ITEMS Items 3-6 Description IP Address This is the IP address for the LAN2 ethernet interface. Netmask This is the subnet mask for the LAN2 ethernet interface.
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VOICE TAB This page enables detailed configuration of each of the four available audio ports separately.
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CONFIGURATION ITEMS Item 3-8 Description Sampling rate The can only sample audio at one frequency for all ports. The available frequencies are 8kHz, 16kHz and 32kHz. A larger sampling frequency will provide better audio quality at the cost of more bandwidth. Enable Port Enables the port if checked. Server IP Only enabled if the is in client mode. It contains the address of the server to which this specific channel should connect. Server VoIP Port Only enabled if the VoICE unit is in client mode.
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CONFIGURATION ITEMS Item Codec Description The choices of codec are: 1. 8kHz sampling rate a. Speex b. Speex ABR c. Speex VBR d. G.711 2. 16kHz sampling rate a. Speex a. Speex ABR a. Speex VBR a. G.722 b. Linear 3. 32 kHz Sampling rate a. Speex a. Speex ABR a. Speex VBR b. Linear The G.711 and G.722 codecs are low latency algorithms with only one available bitrate for each which will function optimally in a contained LAN with little or no packet loss.
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CONFIGURATION ITEMS Item Description Frame Size Number of millisecond of audio per IP/UDP packet. The larger the frame, the lower the network bandwidth. Note that the frame size is also the minimum initial latency. Submit This button is pressed to send the configuration to the VoICE unit. Cancel This button is pressed to cancel any selection that has not already been sent to the VoICE unit. CODEC DESCRIPTIONS The following table details the CODECs available and their characteristics.
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CODEC CHARACTERISTICS Speex 20 ms 8 kHz 5.95 kbps 19 (70) kbps 60 ms 30 Hz - 4 kHz Speex 20 ms 8 kHz 8.0 kbps 21 (75) kbps 60 ms 30 Hz - 4 kHz Speex 20 ms 8 kHz 11.0 kbps 24 (95) kbps 60 ms 30 Hz - 4 kHz Speex 20 ms 8 kHz 15.0 kbps 28 (111) kbps 60 ms 30 Hz - 4 kHz Speex 20 ms 8 kHz 18.2 kbps 31 (124) kbps 60 ms 30 Hz - 4 kHz Speex 20 ms 8 kHz 24.6 kbps 37 (150) kbps 60 ms 30 Hz - 4 kHz Speex 20 ms 16 kHz 3.
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CODEC CHARACTERISTICS Speex 20 ms 32 kHz 7.45 kbps 20 (81) kbps 70 ms 10 Hz - 16 kHz Speex 20 ms 32 kHz 9.55 kbps 22 (89) 70 ms 10 Hz - 16 kHz Speex 20 ms 32 kHz 11.6 kbps 24 (98) kbps 70 ms 10 Hz – 16 kHz Speex 20 ms 32 kHz 14.6 kbps 27 (110) kbps 70 ms 10 Hz - 16 kHz Speex 20 ms 32 kHz 18.6 kbps 31 (126) kbps 70 ms 10 Hz – 16 kHz Speex 20 ms 32 kHz 22.4 kbps 35 (141) kbps 70 ms 10 Hz - 16 kHz Speex 20 ms 32 kHz 25.
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• Frequency Response: This range indicates the frequency response of the codec. All the frequencies in this range are linearly transported end-to-end. Frequencies outside this range are filtered out. HOW TO CHOOSE A CODEC Three factors are important when you are trying to determine which CODEC is better for you; bandwidth, delay and audio quality. The more quality you want, the more bandwidth you will use. High quality codecs also introduce more delay.
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bandwidth and the number of channels you are planning to use, determine which codecs are better suited for your needs. VBR/ABR CODEC VoICE also provides leading edge variable bit rate (VBR) and average bit rate (ABR) codecs. For more technical information regarding the Speex codec, please visit www.speex.org. SILENCE SUPPRESSION Silence suppression can be enabled by selecting Fixed or Adaptive mode from the Silence suppression drop down list.
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When adaptive threshold is used, every 400 ms, steps 1-3 are done and if the current signal average is below the threshold, the threshold is decreased by one. Otherwise it is increased by 1. DATA TAB The Data tab configures the four serial ports connected to panels or matrices.
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DATA ITEMS Item Description Framing The VoICE is design to pass any RS422 serial data in parallel with the audio. Three types of framing methods are available: 1.None: no deframing 2.Eclipse/4000: specific for Clear-Com panels on Eclipse or 4000 Series II 3.Matrix Plus: specific for Clear-Com Matrix+ Baudrate This is the baudrate that will be used on the specified serial connections on the To Matrix or the To Panel ports. This should match the device configuration. Default is 19200.
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Figure 3-7: Advanced Tab ADVANCED ITEMS Item Description VoIP Port The listening UDP port for all incoming packets. Disconnect Timeout Amount in seconds of the time required for a broken connection to disconnect (see note below). TOS/DSCP This allows the setting of the TOS field of all outgoing IP packets. Note: If the network connection between a client and a server is lost both units must wait for the other to timeout before attempting reconnection.
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STATUS VOICE TAB This page shows statistical information regarding the channels.
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ADMIN TAB The Admin tab is formed from 4 subtabs for the general settings. 1. System 2. Upgrade 3. Password 4. Log SYSTEM TAB Figure 3-10: System Tab SYSTEM ITEMS Item Vitec Group Communications VoICE IP Interface User Manual Description Version Current running version of the firmware. Automatic Updates of Statistics pages Enables or disables automatics refresh of the and data status pages. This feature may not work with some browsers. Restart Performs restart.
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UPGRADE TAB Selecting this tab allows the system firmware to be upgraded to a newer release that may be supplied. It also allows a previous version of the firmware to be reinstalled if required. If a previous version of the system firmware is being installed and is reverting to a previous major release it is recommended that the system recovery CD is used (See “Recovery CD” on page 30.
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upgrade process will start and the status will be displayed on the screen. Figure 3-12: Upgrade Progress Display The upgrade process will locate the firmware file and display the file properties for confirmation.
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Click on the ‘Proceed’ button to upgrade using the specified file. The upgrade will start and the screen will display an activity indicator. Figure 3-14: Upgrade in Progress When the upgrade is finished a completion message will be displayed while the VoICE unit reboots.
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After the VoICE unit has rebooted the Admin login dialogue is displayed and the user must log in again to complete the configuration of the VoICE unit.
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PASSWORD ITEMS Item Description Enter new password Text field to enter the new desired password. Re-Enter New password Verification that the new password was the desired one. Submit To submit the password change. LOG TAB The Log tab accesses the log of status messages from the unit. These messages may be requested by a VGC engineer for problems to be diagnosed. Please ensure that under normal operating conditions the trace level is set to the lowest value.
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Refresh LOGS TAB ITEMS This button is pressed to refresh the content of the Log Window. RESET IP ADDRESSES TO DEFAULT If at some point in time the IP addresses of both Lan #1 and Lan #2 are unknown, you can follow these instructions to reset them to the factory default. 1. Connect a straight through (not cross-over) CAT-5 cable between the "To Matrix" port 1 with the "To Panel" port 4 of the same unit forming a loopback. Figure 3-19: IP Reset Cable Setup 2.
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TROUBLESHOOTING FAQS 1. I’m trying to access the VoICE unit’s Web Interface, but I do not see the screen. Instead, I see a screen saying, “404 Forbidden.” If you are using Internet Explorer, perform the following steps until you see the web interface (Netscape Navigator and Mozilla Firefox will require similar steps): a. Click File. Make sure Work Offline is NOT checked. b. Press CTRL + F5. This is a hard refresh, which will force Internet Explorer to load new webpages, not cached ones. c. Click Tools.
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e. Verify that the LAN 1 port is configured with the IP address which you are trying to access. If you don’t remember the address and you don’t have access to network equipment to tell you the network address, do the following: • Disconnect your computer from your network and set its IP address to 10.0.0.2 and Netmask to 255.255.255.0. • Connect a “crossover” Ethernet cable from your computer to LAN2 port on the VoICE unit. • Open a web browser and enter http://10.0.0.1 in the address bar.
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The codec configured on the server is not relevant. The client chooses the codec when it connects to the server. The statistics tab in the Interface will show the codec really used in the connection. 6. The voICE units are connected and sound is coming out but there are many clicks and I am losing parts of the conversation. The IP communication between the is bad. Try the following: a. Increase the maximum jitter range. b. Select a lower bandwidth codec. 7.
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xxx.xxx.xxx.xxx’ where xxx.xxx.xxx.xxx is the IP address of the VoICE unit. Then type the command arp -a to display the new address resolution table which will show the IP address of the VoICE unit and the corresponding physical address.
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RECOVERY CD The CD supplied also contains an image for a recovery CD. This CD will allow systems that have become unusable, for example because the IP address is unknown, to be completely reset. To use the recovery CD carry out the following steps: 1. First burn the recovery disk ISO image onto a CD. 2. Attach an external USB CDROM drive to the VoICE unit’s USB port. 3. Restart the VoICE unit so it boots from the CDROM instead of the internal system. 4.
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4 APPLICATIONS REMOTE PANELS OVER IP The unit can be used to intelligently link up to four panels to a remote matrix using Internet Protocol providing all the functionality as if locally connected without the need for a dedicated network connection.
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REMOTE MATRIX OVER IP The VoICE unit can be used to intelligently link up to four remote matrix systems using Internet Protocol providing trunk functionality of matrix systems without the need for a dedicated network connection. Each VoICE unit handles up to four trunk lines. Figure 4-2: Remote Matrix over IP Note: VoICE 2.0 provides more efficient trunking by connecting 1 server to up to 4 clients and vice versa.
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VOICE WITH OTHER SYSTEMS The VoICE unit can be used to intelligently link up to four 4-wire Audio pairs or Asynchronous RS-422 data links between remotes sites using Internet Protocol.
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SOFT-VOICE OPERATION The VoICE unit can be used to intelligently link up to four remote PC-based intercom panels to matrix ports with the SOFT-VoICE PC application.
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5 SOFT-VoICE INSTALLATION To install SOFT-VoICE load the installation media (normally a CDROM) and follow the instruction to run the SOFT-VoICE installer. The SOFT-VoICE CDROM is designed to auto-run. If it does not, navigate to the root directory of the CDROM and run autostart-host.htm (required Internet Explorer 5.5 or later). During the installation you will be required to enter the Serial Number provided with the CDROM (normally on the case label).
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Figure 5-2: Software License Click on the ‘I accept the agreement’ radio button to accept the license conditions and then click on the ‘Next’ button to continue with the installation. The user details and the SOFT-VoICE serial number will then be requested.
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Enter the required information and click on the ‘Next’ button. The default location where the software will be installed is displayed. Note: The serial number consists of five groups of four characters and is on the back of the CD case. This serial number would have been given to you for each copy of SOFT-VoICE. When entering the serial number please include the hyphens between the groups of characters.
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Figure 5-5: SOFT-VoICE Shortcuts Enter the name of the folder to be used for SOFT-VoICE start menu or use the default (recommended). If a SOFT-VoICE start menu folder is not required click on the checkbox at the bottom of the dialogue. Click on the ‘Next’ button to continue.
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Figure 5-6: Create Icon Dialogue Click on the checkboxes to specify whether Desktop and/or Quick Launch icons are required to allow SOFT-VoICE to be started and click on the ‘Next’ button to continue with the installation.
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The final stage before installing the software is to display the options selected for review. If the user wishes to change any of the options selected clicking on the ‘Back’ button allows the user to step back through the options dialogue to change the options. To proceed with the installation click on the ‘Install’ button. Figure 5-8: SOFT-VoICE Installation SOFT-VoICE will be installed on the PC and configured as required.
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Figure 5-9: Installation Completion Screen Click on the Launch checkbox to cancel launching SOFT-VoICE if it is not required to be started when the installer exists. The default is to start SOFT-VoICE when the installer exits. Click on the ‘Finish’ button to complete installation. When run for the first time, SOFT-VoICE will ask for a Playback device (audio from matrix) and a Recording device (audio to matrix).
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CONFIGURATION GENERAL CONFIGURATION The general configuration dialogue is accessed via the sequence: Menu->Option->General/Network Figure 5-10: General Configuration Dialogue Connection Server: The server that SOFT-VoICE connects to. To specify a port other than the default, use the following format: xxx.xxx.xxx.xxx:port eg: 172.16.86.100:5000. DNS addressing is supported. Port: The port on the VoICE server to connect to.
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Encryption: Enables or disables data encryption. The encryption algorithm is AES with a 128 bit encryption key. Timeout: The duration in seconds required before SOFT-VoICE assumes that the connection to the server has been lost. Note: After changing these parameters SOFT-VoICE will disconnect from the VoICE server and reconnect to activate the changes.
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Codec Configuration The Codec configuration dialogue is accessed via the sequence: Menu->Option->Codecs Figure 5-12: Codec Configuration Dialogue Sampling rate: This configuration must be identical to the chosen sampling rate of the server. The available frequencies are 8kHz, 16kHz and 32kHz. A larger sampling frequency will provide better audio quality at the cost of more bandwidth.
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3. 32 kHz Sampling rate a. Speex b. Linear The G.722 CODECs are low latency algorithms with only one available bitrate for each which will function optimally in a contained LAN with little or no packet loss. Speex is more latent but provides a large variety of bitrates for each of the sampling rate. Linear CODEC is simply a PCM pass through with no encoding. It is the optimal quality but uses a large amount of bandwidth. Bitrate: The theoretical output bitrate of the codec chosen in kilobits per seconds.
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ESTABLISHING A CONNECTION To establish a connection, first setup the server and port in the General Network Panel. Then connect to the server using the ‘File’ menu and selecting ‘Connect’. Figure 5-13: Select Connect Dialogue The connection screen will be displayed whilst a connection is being made.
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Figure 5-14: System Connecting Display When a connection is established the panel emulation screen will be displayed ready for use.
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Figure 5-15: Panel Emulation Display USER INTERFACE The User Interface consists of four parts: 1. Talk and Listen Keys: • The number of rows and columns of talk and listen keys are defined in the configui.ini file (column=2). 2. DialPad or KeyPad Panel 3. Volume Control Panel 4. Status Bar: • Left : Name and connection port of the SOFT-VoICE. • Right: Icons showing the status of the connection. Note: Please refer to the ECS manual (part number 810299) for information on configuring I-Station keys in ECS.
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Main Page Shift Page Dial Pad Panel Volume Control Panel Status Bar Figure 5-16: User Interface Vitec Group Communications VoICE IP Interface User Manual 5-15
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FUNCTIONALITY TALK OR LISTEN Left click on a button will change the status of the key: • Talk button pressed (Red) = Talk On • Talk button released (Light Red) = Talk Off • Listen button pressed (Green) = Listen On • Listen button released (Light Green) = Listen Off 5-16 Vitec Group Communications VoICE IP Interface User Manual
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CHANGE VOLUME FOR A LISTEN KEY To change the volume for a listen key click on the “Vol” button to activate the individual level control. All the keys that can be modified will then start to flash. Click on the flashing key for which the volume is to be modified to select it and modify the volume using the slider bar in the volume pane.
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CHANGE MAIN LISTEN VOLUME (GENERAL) 1. If this panel is not visible, select: Menu->Display->Show Vol. Control. 2. Use the slider bar from the Volume Control Panel (bottom panel) to adjust the audio volume. 3. Activating the ‘Mute’ button will mute the microphone input.
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DIAL PAD 1. If this Dial Pad panel is not visible, select: Menu->Display->Show Keypad. 2. Press Button 'Dial' to activate the dial pad, button should turn red, and 'Dial' appears above 'Clear' button : Figure 5-19: Dial Pad Use 3. Dial pad buttons are now active. 4. Press Clear button to deactivate the Dial Pad. 5. Dial Pad is deactivated automatically if no key pressed for 5 sec.
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DOCKING The main application frame can be docked on the desktop much like the windows task bar. To do so, use the application menu "Docking" and select the desired docking position. USER INTERFACE CONFIGURATION CUSTOMISE COLOUR AND LAYOUT The User Interface can be customised by editing the ‘configui.ini’ file: General Section GENERAL SECTION frame.width frame width frame.height frame height frame.posx X position frame.
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- Listen OFF background colour, default value: 138,251,148 Colour.Background.Listen_OFF=138,251,148 Button Width The button width can be modified using values between 5 and 500. The default value is 20 which gives the buttons' minimum width. It is also used to calculate the docking width. button.width=120 Table Number of columns of keys to display the conferences. Valid between 1 and 100, default value is 2. column=2 EXAMPLE CONFIGUI.
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Colour.Background.Listen_ON=21,179,36 #Listen OFF background colour, default value: 138,251,148 Colour.Background.Listen_OFF=138,251,148 #Talk/Listen ON foreground colour, default value: 0,0,0 Colour.Foreground.TL_ON = 0,0,0 #Talk/Listen OFF foreground colour, default value: 0,0,0 Colour.Foreground.TL_OFF = 0,0,0 #Listen ON foreground colour, default value: 0,0,0 Colour.Foreground.Listen_ON = 0,0,0 #Listen OFF foreground colour, default value: 0,0,0 Colour.Foreground.
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frame.posy=88 [Serie3] /*********************** Buttons ******************/ #button height, valid between 5 and 500. Default value: 20 button.height=20 #button width, valid between 5 and 500. Default value: 120 #used to calculate the docking width button.width=120 #Horizontal button border (add a right/left space), valid between 0 and 100. Default Value: 1 button.border1=1 #Vertical button border (add a top/bottom space). Valid between 0 and 100. Default value: 1 button.
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LABEL TRANSCRIPTION FILE The transcription file Labelmap.ini can be used to set the names of conferences as required on the keys. Under the section General [General] Key labels can be replaced by adding a line corresponding to a key label in ECS and setting it to a new name. Eg: to replace 'CH-T' with 'Studio Talk', and 'CH-L' with 'Studio Listen' add these entry to the labelmap.
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6 TECHNICAL SPECIFICATION VOICE PRODUCT FEATURES AND SPECIFICATIONS HARDWARE DESCRIPTION Back Panel • A/C Power LAN1 This port connects to the IP network (e.g. to a router, switch, etc.). • LAN2 This is a configuration port. • USB This port connects USB devices such as external CD/DVD-ROM used for installation and maintenance. • To Matrix 1-4 These ports connect to a Matrix. • To Panel 1-4 These ports connect to Panels.
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• Port Status LEDs 1-4 These 4 LEDs each indicate the status of the related port. The table of the LED behavior and the related status is given below: Port LED Behavior LED Behavior OFF Flashing GREEN Steady GREEN Status The port is not enabled The port is enabled but not connected The port is connected SOFT-VOICE PRODUCT FEATURES AND SPECIFICATIONS PC REQUIREMENTS • Pentium IV 2.
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Bit rates supported • Speex 8Khz - 2.15, 3.95, 5.95, 8.00, 11.00, 15.00, 18.20 or 24.60 Kbps. • Speex 16Khz - 3.95, 5.65, 7.75, 9.80, 12.80, 16.80, 20.60, 23.80, 27.80, 34.20, 42.20 Kbps. • Speex 32Khz - 3.95, 7.45, 9.55, 11.60, 14.60, 18.60, 22.40, 25.60, 29.60, 36.00, 44.00 Kbps. • G711, G722 is 64 Kbps. • Linear 16Khz is 256 Kbps . • Linear 32Khz is 512 Kbps. Variable IP packet frame size supported.
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LIMITED WARRANTY Vitec Group Communications (VGC) warrants that at the time of purchase, the equipment supplied complies with any specification in the order confirmation when used under normal conditions, and is free from defects in workmanship and materials during the warranty period.
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Telephone for Europe, Middle East and Africa: +49 40 6688 4040 or +44 1223 815000 Telephone for the Americas and Asia: +1 510 337 6600 Email: vitec.support@AVC.de Once the standard warranty period has expired, the User Support Center will continue to provide telephone support if you have purchased an Extended Warranty. For latest contact information please refer to the Service and Support section at www.clearcom.com.
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EXTENDED WARRANTY You can purchase an extended warranty at the time of purchase or at any time during the first two years of ownership of the product. The purchase of an extended warranty extends to five years the warranty of any product offered with a standard two-year warranty. The total warranty period will not extend beyond five years. Note: VGC does not offer warranty extensions on UHF wireless intercom systems, or on any product with a 1-year or 90-day warranty.
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This limited warranty is not transferable and cannot be enforced by anyone other than the original consumer purchaser. This warranty gives you specific legal rights and you may have other rights which vary from country to country.