User guide

91 Tempest®24 00 4-Channel Wireless Intercom System
Technical Support
In order to ensure that your experience with Clear-Com and our World Class products is as bene cial, e ec ve and e cient as
possible, we would like to de ne the policies and share some “best prac ces” that can accelerate any problem solving pro-
cesses which we may  nd necessary and to enhance your customer service experience. Our Technical Support, Return Material
Authoriza on, and Repair Policies are set forth below. These Policies are subject to revision and constantly evolve in order to
address our Customers’ and the Market’s needs. Accordingly these are provided by way of guidance and for informa on only
and may be changed at any me with or without No ce.
TECHNICAL SUPPORT POLICY
a) Telephone, online, and e-mail technical support will be provided by the Customer Service Center free of charge during
the Warranty Period.
b) Technical support will be provided free of charge for all so ware products under the following condi ons:
i) The applica on, opera ng, and embedded so ware is installed on a product covered by Clear-Com’s Limited
Warranty, and:
1) The so ware is at the current release level; or,
2) The so ware is one (1) version removed from current.
ii) Older versions of so ware will receive “best-e ort” support, but will not be updated to correct reported bugs or add
requested func onality.
c) For Technical Support:
i) North and South America, (incl. Canada, Mexico, and the Caribbean) & US Military:
Hours: 0800 - 1700 Pacifi c Time
Days: Monday - Friday
Tel: [phone]
Email: [e-mail]
ii) Europe, the Middle East and Africa:
Hours: 0800 - 2000 Central European Time
Days: Monday - Friday
Tel: [phone]
Email: [e-mail]
iii) Asia-Paci c:
Hours: 0800 - 1700 Pacifi c Time
Days: Monday - Friday
Tel: [phone]
Email: [e-mail]
d) Email Technical Support is available for all Clear-Com branded products free of charge for the life of the product, or two
years a er a product has been classi ed as obsolete, whichever comes  rst. To log or update a request, send an email to:
[e-mail].
e) Support for Distributor and Dealer Sales
i) Distributors and Dealers may u lize the Customer Service Centers once a system has been installed and
commissioned. Clear-Com Systems and Applica ons Engineers will provide support to the Distributor from the pre-
sales stage through to sa sfactory installa on for new system purchases. Customers will be encouraged to contact
their Dealer or Distributor with their installa on and technical support enquires rather than using the Customer
Service Centers directly.