ECLIPSE MEDIAN MATRIX Frame and Circuit Cards Instruction Manual
Eclipse Median Matrix Instruction Manual © 2008 - 2010 Clear-Com, LLC. All rights reserved. Part Number 810347Z Rev. 7 Clear-Com, LLC. 850 Marina Village Parkway Alameda, CA 94501 U.S.A. HME Clear-Com Ltd 7400 Beach Drive IQ Cambridge Cambrideshire United Kingdom CB25 9TP ® Clear-Com, CellCom/FreeSpeak and the Clear-Com logo are registered trademarks of Clear-Com, LLC. Website: www.clearcom.
CONTENTS THE ECLIPSE MEDIAN: AN OVERVIEW . . . . . . . . 1-1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 The Eclipse Median Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Matrix Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Matrix Chassis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Circuit Cards . . . . . . . . . . . . . . . . . . . . . .
Sync Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 SI Light. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Configuration “CONFIG” Button . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Engineering “ENG” Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Full Reset Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9 Analog Port Card Description . . . . . . .
E-FIB Front-Panel Lights and Controls . . . . . . . . . . . . . . . . . . . . . 3-1 Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Power Supply & Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Primary Link Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Secondary Link Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Status LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ECLIPSE IVC-32 INTERFACE . . . . . . . . . . . . . . . . 5-1 Instant Voice Communication Interface Description . . . . . . . . . . . . . 5-1 IVC-32 Card Front-Panel Lights and Buttons . . . . . . . . . . . . . . . . 5-2 Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Power Supply & Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 LAN Data Light .
Installing Interfaces in the Median . . . . . . . . . . . . . . . . . . . . . . . . . 7-12 Wiring Remote Devices to the Matrix . . . . . . . . . . . . . . . . . . . . . . . 7-12 Wiring Panels to the Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12 4-Pair Analog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13 Single-Pair Digital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14 Wiring CPU Card Interfaces . . . . . . . . . . . . . . .
GLOSSARY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 Eclipse Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5 Software Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5 Hardware Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5 LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . . . W-I TECHNICAL SUPPORT & REPAIR POLICY. . . . . W-V TECHNICAL SUPPORT POLICY . . . . . . .
FIGURES Figure 1-1 The Eclipse Median Assembly ....................................... 1-3 Figure 2-1 Front Panel of Eclipse Median ....................................... 2-1 Figure 2-2 CPU Card’s Front Panel Lights and Controls................. 2-6 Figure 2-3 Analog Port Card Lights and Controls.......................... 2-12 Figure 2-4 Power supply module’s front door ................................ 2-15 Figure 2-5 Eclipse Median Rear Connector panels .......................
Figure 7-12 Pin Configuration of the General-Purpose Outputs Connector................................................................................................... 7-19 Figure 7-13 Opto-Isolated Connection to Eclipse Median GPI Connector................................................................................................... 7-20 Figure 7-14 Non-Isolated Connection to GPI Connector ............... 7-21 Figure 7-15 Pin Assignments for Eclipse Median General-Purpose Inputs Connector ..........
IMPORTANT SAFETY INSTRUCTIONS Please read and follow these instructions before operating an Eclipse Median system. Keep these instructions for future reference. Please read and follow these instructions before operating an Eclipse Median system. 1. WARNING: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture. 2. Do not use the apparatus near water. 3. Clean only with a dry cloth. 4. Do not block any ventilation openings.
Please familiarize yourself with the safety symbols in Figure 1. When you see these symbols on an Eclipse Median system, they warn you of the potential danger of electric shock if the system is used improperly. They also refer you to important operating and maintenance instructions in the manual.
1 THE ECLIPSE MEDIAN: AN OVERVIEW The Eclipse Median combines a central matrix with slots for up to seven client cards and up to eight interface modules into one compact unit. The Median uses the same ECS application, cards, interfaces and panels as the the Eclipse Omega. The Eclipse Median houses up to 112 analog ports, up to 8 interface modules, and dual redundant power supplies in a 6 rack unit chassis.
• Matrices that link across cities, nations, or continents through trunk lines and fiber. • Uses the same fiber-networking interface as the Eclipse Omega matrix. • Connection to FreeSpeak/CellCom antennas and splitters using the E-QUE interface. • Multiple E-QUE interfaces can be fitted to a single matrix to support E1 and T1 protocols. • Connection to IP enabled V-Series panels and Concert users over IP networks using the IVC-32 interface. • Multiple IVC-32 interfaces can be fitted to a single matrix.
• The rear panel connectors which link the circuit cards to devices and media such as intercom panels, interfaces, wireless equipment and optical fiber. Figure 1-1: The Eclipse Median Assembly MATRIX CHASSIS The matrix chassis is a metal rectangular box which measures six rack units high and 19-inches wide (26.9 cm x 48.3 cm). It has slots for 2 CPU cards, 7 circuit cards, 8 interface modules, and 2 power supplies.
One CPU card is required for each Eclipse Median system. Two cards can be installed to provide redundancy in the case of outages or repair needs. MVX-A16 Analog Port Card An MVX-A16 analog port card controls the operation of panels and interfaces connected to it. Panels and interfaces connect to the port card through an RJ-45 connectors or “port” on the matrix’s rear panel. Shielded category-5 cable attaches the panel or interface to the RJ-45 connector.
IVC-32 IP Interface The IVC-32 interface allows the Eclipse matrix to connect to IP enabled V-Series panels and Concert users via an IP network. Each IVC-32 interface consists of a front card with a reset button and various status indicators, and a rear card with eleven RJ45 ports giving eight E1/T1 ports (not used), DECT sync in and out (not used) and a LAN port for IP connectivity. Each IVC-32 front card has status LEDs for power, port activity and LAN status.
• TEL-14. Allows two standard 2-wire POTS telephone lines to connect to matrix ports. • RLY-6. Provides six relays that can be wired for general purpose use and controlled directly from the matrix. • GPI-6. Provides a method to read external switch closures and control voltages and translate them to operations in the matrix. • AES-6. Provides a method to connect third party and digital devices to the matrix.
configurations can be stored on the ECS computer to be downloaded to the matrix as required. The Eclipse Configuration Software runs on four versions of Windows: Windows XP professional, Windows Server 2003, Windows Vista and Windows 7. When running ECS on the four Windows operating systems, the client and server can run on separate machines connected over a network. Note: Windows Vista and Windows 7 are not fully supported for ECS; please refer to the ECS manual (part 810299Z) for further information.
INTERFACE MODULES In addition to installing interfaces directly in the Median, you can install interface modules in one of Clear-Com’s three interface frames: the IMF-3, IMF-102, or DIF-102. Interface modules convert the 4-wire signals of a central matrix port to other types of signals that communicate with devices such as telephones, camera intercoms, two-way radios, and so on. In this way non-4-wire devices can communicate with the central matrix.
2 OPERATING AN ECLIPSE MEDIAN The Eclipse Median chassis houses the circuit cards, power supplies, and connectors that form the central hardware of the system. Measuring 19-inches wide and 6 rack units high (48.3 cm x 26.9 cm), the matrix chassis installs in a standard equipment rack. Various types of Eclipse Median circuit cards perform unique functions.
CENTRAL PROCESSOR UNIT (CPU) CARD The central processor unit (CPU) card holds the circuitry that allows the system to connect to, and communicate with, the following interfaces: • An external personal computer • Externally connected alarms • Eight general-purpose inputs (GPIs) • Eight general-purpose outputs (GPOs) Note: General Purpose Outputs are also referred to as “relays.
resets. This will reset the LAN1 ethernet port to the factory default address of 169.254.0.100 and all other ethernet ports to the 0.0.0.0 (blank) address and enable DHCP. If the system is fitted with two CPU cards (master and slave) ensure that the default IP address procedure is carried out on both cards but with only the card being reset plugged in as detailed below. • Remove the slave CPU card if present.
The network ID on the first ethernet port must be different to that of the second port. The network ID is defined by the IP address and the network mask for the port. For example a network address of 172.16.2.1 and a mask of 255.255.0.0 gives a network ID of 172.16. Therefore in this scheme the second port could not have an IP address starting with 172.16. If the network mask is extended to 255.255.255.0 the network ID becomes 172.16.2 so the second port could have an address of 172.16.3.
2 POWER SUPPLY LIGHTS + 5-Volt Light When lit, the “+5V” light indicates that the matrix’s +5-volt power supply is actively supplying power to the CPU card. +3.3-Volt Light When lit, the “+3.3V” light indicates that the matrix’s +3.3-volt power supply is actively supplying power to the CPU card. 3 DOT MATRIX LIGHTS The rectangular array of lights just below the power-supply lights displays a number (either 1, 2, 3, or 4) to indicate the currently selected configuration.
1 RESET BUTTON RESET +5V +3.3V 2 POWER SUPPLY LIGHTS When lit, +5-volt power supply is on When lit, +3.
4 STATUS LIGHTS OK Light When flashing, the “OK” light indicates that the CPU card is successfully communicating with the Eclipse Configuration Software (ECS). IPC (Interprocessor Communication) Light The “interprocessor communication” (IPC) light only operates when there are two CPU cards in the matrix. When lit, the light indicates that the two CPU cards are exchanging information. Master Light An Eclipse Median system can have two CPU cards, although the system will operate with only one.
5 CONFIGURATION “CONFIG” BUTTON The CPU card can hold four complete system configurations in its operational memory. When the “CONFIG” button is pressed the number of the currently active configuration (either 1, 2, 3, or 4) appears in the dot-matrix display. Each time the button is subsequently pressed the next configuration number in the series appears in the dot-matrix display. The numbers cycle forward until all of the choices have been displayed, then start again at “1”.
• Replace the master CPU card System Status If the “ENG” button only on the master CPU is pressed the following system information will be displayed on the LED matrix: • Eclipse release - "V5.2" at 5.2 • Eclipse IP address - IP address of the LAN 1 port. Example output - "IP 169.254.000.100". If this address isn't statically allocated, but instead was allocated via DHCP server this will be pre-pended by "DHCP ENABLED". • System Number - This is only output if the rack is part of a linked set.
ANALOG PORT CARD DESCRIPTION Analog port cards connect the central matrix to intercom panels and interfaces. In a linked system, port cards connect trunk lines. The analog card, designated the “MVX-A16”, supports normal audio feeds, user panels, and trunk lines. All cards contain a voice detection mechanism (“VOX”) that is programmed from the ECS application. VOX detection allows a system operator to know when the audio on a particular channel has exceeded a threshold.
ANALOG PORT CARD FRONT-PANEL LIGHTS AND CONTROLS 1 Reset Button Pressing the reset button causes the card and all connected audio devices to momentarily stop their current activity and to restart. The card’s “frame data” light goes off when the reset starts and comes back on when the reset is complete. During the reset, configuration information downloads to the card and its connected audio devices from the CPU card.
1 RESET BUTTON RESET +12V -12V +5V +3.3V ACTIVE VOX 1 2 2 POWER SUPPLY LIGHTS When lit, +12 V power supply is on When lit, –12 V power supply is on When lit, +5 V power supply is on When lit, +3.3 V power supply is on 3 ACTIVE LIGHTS 16 yellow lights, one per port When on, light indicates: (1) There is a device connected to the port. (2) Communications are running properly between the port and the card.
3 Active Lights When lit, an “active” light indicates successful communication between the port card and a connected remote device such as an intercom panel or interface. Each of the port card’s 16 yellow “active” lights corresponds to one of 16 rear-panel connectors or “ports” to which remote audio devices can be connected. 4 VOX Lights When lit a “VOX” light indicates that the audio level on a connected remote device, such as an intercom panel or interface, has exceeded a preset threshold.
• AES-6. Provides an interface for third party devices and digital panels. Each of these interfaces has its own individual manual in the Eclipse set of manuals. Refer to an interface’s individual manual for more information on operating, installing, or maintaining it. Note: Unlike interfaces installed in a separate interface frame, the interfaces installed in the Median are powered by the same onboard power supply that also powers the CPU card and port cards.
also one of the additional six red alarm lights, allowing the system operator to identify or correct alarm conditions before they affect the operation of the matrix. Each of the four green power supply lights stays on continuously to show that the power supplies are receiving sufficient AC current. When one of these lights switches off, the power supplies need to be replaced or repaired.
• If an internal matrix alarm condition activates a matrix relay to turn on an external alarm. • If the active CPU card exceeds a temperature threshold. • If either of the CPU cards is removed from the matrix. • If either of the matrix’s two cooling fans stop operating. • If the temperature inside the Eclipse matrix exceeds a set threshold. MAIN ALARM LIGHT An alarm condition triggers the following events: • The red main alarm light flashes. • The matrix’s internal alarm buzzer sounds.
AUXILIARY ALARM LIGHTS When an alarm condition occurs, any of the six auxiliary alarm lights may switch on, in addition to the main alarm light, to help diagnose the alarm condition. The following sections describe the six auxiliary alarm lights. External Alarm (“Ext Alarm”) The “external” alarm (labelled “EXT ALARM”) light switches on to indicate that an alarm condition has triggered the built-in relay outputs to turn on any externally installed alarms such as lights or bells.
PSU2 Fail You can precisely locate a port with its row and column numbers as shown in Figure 2-7. When the second power supply unit is operating correctly, the red PSU2 light is off, while the four green power supply lights (+12V, +5V, +3.3V, -12V) are on continuously. When a DC output or AC input to the second power supply drops too low, the red PSU2 light switches on. The amber (HITRON) or red (Power-One) light on the power supply unit itself also switches on to indicate the same condition.
CONNECTING THE MATRIX The Eclipse Median connects to devices such as the configuration computer, panels, interfaces, and other matrices through its rear-panel hardware connectors, often called “ports”. These connectors are housed in modular removable panels. Each panel is associated with a corresponding front-panel circuit card.
• An E-QUE card provides eight RJ-45 ports for connection to wireless equipment and three RJ-45 ports for DECT sync and LAN connections. • An IVC-32 card provides a RJ-45 port for connection to an IP network. No other ports are used. • An LMC-64 card provides a RJ-45 port for connection to an IP network. No other ports are used. • Blank panels covers unused slots in the matrix.
1 GPI/RLY Interface Connector (RJ-45) RS-232 Connector (male 9-pin D-type) 2 General Purpose Outputs Connector 4 (male 25-pin D-type) 3 Alarm I/O Connector (female 9-pin D-type) 5 General Purpose Inputs Connector (female 25-pin D-type) 6 LAN 1 Connector (RJ-45) 7 LAN 2 Connector (RJ-45) Figure 2-6: CPU Card’s Rear-Connector Panel 1 CONNECTING TO A GPI-RLY INTERFACE The RJ-45 socket labeled “GPI/RLY Interface” connects the CPU card to a GPI-6 or RLY-6 card.
Note: If this port is used a ferrite must be added to the socket end of each cable. A suitable ferrite is Würth Electronik part: 74271132. 2 RS-232 CONNECTOR The female 9-pin D-type socket labeled “RS-232” connects the CPU card to an external computer. Note: A shielded cable should be used. 3 ALARM I/O CONNECTOR The female 9-pin D-type socket labeled “Alarm I/O” connects the Eclipse matrix to an external alarm indicator, such as a light or buzzer and/or to an external alarm source.
supplies are changed to Power-One units the filter must be removed before the matrix is powered up Note: A shielded cable should be used. 5 GENERAL-PURPOSE INPUTS (“GP IN”) The female 25-pin D-type socket labeled “GP IN” connects the Eclipse Median CPU card to eight general purpose inputs (GPIs). An external device such as an external foot switch, a panel-mounted switch, or the logic output of some other device can be connected to the “GP IN” connector.
panels and interfaces. Each front-installed MVX-A16 port card requires a corresponding rear-connector panel. Blank panels cover unused slots. Each port on the matrix can be located and identified by using the rear-panel numbering grid. • Port rows are numbered 1 through 16. • Ports columns are numbered 1 through 7. • CPU card columns are numbered P1 and P2. (One rear panel operates with either of the currently active CPU cards).
• Two ports for DECT sync. • One port for LAN interface. Each rear connector panel associated with an IVC-32 interface holds eleven RJ-45 ports: • Eight ports for connection to E1/T1 equipment (not used). • Two ports for DECT sync (not used). • One port for LAN interface. Each rear connector panel associated with an LMC-64 interface holds eleven RJ-45 ports: • Eight ports for connection to E1/T1 equipment (not used). • Two ports for DECT sync (not used).
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3 ECLIPSE FIBER LINKING FIBER INTERFACE DESCRIPTION E-FIB fiber interfaces connect Eclipse matrices together to provide a high speed, dual redundant link to transfer audio samples and data between systems. These connections can be configured in various ways to provide protection against the loss of a link or a node. Each fiber interface consists of a front card with various status indicators and a rear card with two Duplex LC Terminated fiber optic connectors (TXVRA and TXVRB).
2 Power Supply & Status Lights +3.3-Volt Power Supply LED The matrix’s +3.3-volt power supply provides electric current to this green light. When lit, the light indicates that the +3.3-volt supply is present and supplying electric current to the card. Processor LED When lit the LED indicates that the fiber card on-board processor is running Front Card LED When lit indicates that the front card in functioning normally. Rear Card LED When lit indicates that the rear card is functioning normally.
1 RESET BUTTON RESET +3.3V PROC FRONT REAR Link active Indicates link error Link active Indicates link error TXVRA ACT LINK ERR TXVR TXVRB ACT LINK ERR TXVR Status Frame Data 2 POWER SUPPLY & STATUS LIGHTS When lit, +3.
3 Primary Link Status LEDs These LEDs indicate the status and functioning of the primary (A) fiber optic link. Link LED This LED indicates whether a link has been established on the primary fiber optic circuit (transceiver A). When illuminated a link is present. TXVR LED This LED indicates when data is being transmitted on the primary circuit. It is illuminated when data is present on the circuit. ACT LED This LED is lit if the primary fiber optic circuit is active.
6 Frame Data LED The red “status” light illuminates to indicate a failure in communication between the fiber card and the CPU card. FIBER CARD REAR PANEL LIGHTS AND CONNECTIONS The fiber card rear card contains a single power supply indicator LED and two fiber connectors. Class 1 Laser Product +3.3V When lit, +3.3 V power supply is on TXVRB Secondary Fiber Port Transceiver Lasers NOTE Primary and Secondary Fiber ports are reversed with respect to the front panel indicators.
Each fiber card has two fiber transceivers with Duplex LC type connectors. The TX1/RX1 connector is used for the main ring and the TX2/RX2 connector is used for the secondary ring. Single mode 9/125µ fiber optic cable should be used for connections and the matrices should be wired up with the system with the lowest I/P address being system 1. The fiber optic cable for the primary and secondary circuits are plugged into the appropriate ports.
primary connection is the upper set of indicators but on the rear panel it is the lower connector. Similarly the secondary connection is the lower set of indicators on the front panel but the upper connector on the rear panel. Care should be taken when connecting or disconnecting the cables to ensure that they are connected correctly and not reversed. Note: Normally a protective plug is fitted to the fiber connector sockets to protect them from damage or the entry of foreign materials.
Figure 3-4: Ring Topology Single Card Set Redundancy Loss of Single Fiber Connection If a single fiber connection is lost on one ring and the other ring is intact then the active ring always attempts to heal itself by reversing the direction of data flow to bypass the failed connection. If the extent of the failure is such that the active ring is unable to heal itself then the system will switch to the secondary ring.
Loss of a Single Node If a node is lost on the ring the nodes adjacent to the failed node will loop-back their connections to the failed node healing the ring using the working remains of the ring. The configuration software (ECS) will report the failure. This applies to the situation where the fiber card itself has failed rather than the matrix.
Loss of Single Fiber Connection If a single fiber connection is lost on one ring and the other ring is intact then the active ring always attempts to heal itself by reversing the direction of data flow to bypass the failed connection. The self healing mechanism is performed autonomously by the fiber linking card. If the extent of the failure is such that the active ring is unable to heal itself the system will switch to the secondary ring.
Switching to the secondary ring will cause audio breaks or disturbances and temporary loss of crosspoint data. The self healing mechanism is performed autonomously by the fiber Linking Card whereas the switch-over between redundant cards and rings requires software or operator intervention.
Loss of Two Nodes If two adjacent nodes are lost on the ring this will be handled as for the loss of a single node where the nodes adjacent to the failed node will loop-back their connections to the failed nodes healing the ring. The configuration software will report the failure correctly as two failed nodes . If two non-adjacent nodes are lost on the ring the nodes adjacent to the failures will loop-back their connections to the failed nodes healing the ring into 2 separate smaller rings.
In all fault cases involving recoverable cable faults or loss of nodes on one or both rings the remaining nodes may experience audio breaks or disturbances and temporary loss of crosspoint information or data. Audio and data from a failed node will not be available to the remaining nodes for the duration of the failure.
Figure 3-6: Example of Fiber-Optic Connection Setup 3-14 Clear-Com Eclipse Median Instruction Manual
4 ECLIPSE E-QUE INTERFACE E-QUE INTERFACE DESCRIPTION The E-QUE interface allows the Eclipse matrix connectivity to FreeSpeak/CellCom antennas and FreeSpeak/CellCom antenna splitters, E1 and T1 trunk lines and E1 direct lines. The E-QUE interfaces must be fitted in the rightmost available slots on the Median (furthest from the config cards) and up to four E-QUE interfaces can be fitted on an Eclipse Median matrix.
E-QUE FRONT-PANEL CARD LIGHTS AND BUTTONS 1 Reset Button Pressing the reset button causes the card and all links to momentarily stop their current activity and to restart. During the reset, configuration information downloads to the card from the CPU card. If the entire system is operating except for one E-QUE card press the reset button for that card only. Note: The reset button is slightly recessed from the front panel to prevent it from being accidentally pressed.
1 RESET BUTTON RESET +3.3V STATUS 1 2 3 4 5 6 7 8 2 POWER SUPPLY LIGHTS When lit, +3.3 V power supply is on 3 E1/T1 STATUS LIGHTS 8 yellow lights, one per port When on, light indicates: (1) There is a device connected to the port. (2) Communications are running properly between the port and the device.
3 Status Lights When lit, a “status” light indicates successful communication between the E-QUE card and a connected device such as an active antenna or splitter. Each of the E-QUE card’s 8 yellow “status” lights corresponds to one of 8 ports to which devices can be connected. 4 LAN Data Light The green “LAN DATA” light illuminates to indicate there is data passing through the ethernet port. 5 LAN Link Light The amber “LAN LINK” light illuminates to indicate a connection to the LAN port.
E-QUE CARD REAR CONNECTIONS The E-QUE rear card contains eleven RJ45 connectors; 8 E1/T1 ports, 2 DECT sync ports and a LAN port.
this signal. This means that if the leftmost card is removed, or a new card is fitted to the left of existing cards, the antennas will lose lock for a few seconds as the cards re-configure themselves and a new card starts generating the sync signal. Where multiple connected matrices are used containing E-QUE cards the DECT reference ports are connected as a daisy chain between the matrices to ensure that the DECT signals are synchronized through all the E-QUE cards present in the matrices.
Antennas E1/T1 E1/T1 E1/T1 E1/T1 Matrix E-Que Rear E1/T1 E1/T1 E1/T1 E1/T1 Figure 4-3: E-QUE Card Antenna Connection Clear-Com Eclipse Median Instruction Manual 4-7
Antennas Antenna Splitter E1/T1 Matrix E-Que Rear Port 1 Port 5 E1/T1 Antenna Splitter Figure 4-4: E-QUE Card Splitter Connection Each antenna can handle up to five beltpacks simultaneously and switch service between antennas under control of the matrix as the beltpack user moves around the site. The DC In power connector is used to locally power the transceiver/antenna with the supplied universal power supply.
E-QUE interfaces should have the DECT Sync links between matrices to ensure the correct operation of the FreeSpeak/CellCom system. Multiple E-QUE interfaces within a single matrix do not need to have external DECT sync cables connected as the signal uses the backplane.
E1 TRUNK AND DIRECT MODES The E-QUE interface can be used for both direct E1 to E1 port connections or to provide trunk linking via a network between systems. The E1 connections can be made between Eclipse systems or between Eclipse systems and compatible third-party equipment. E1 mode provides 30 channels of G.722 encoded audio available on each of ports 1 and 5, giving 60 channels per card.
E1 trunking between matrices can also be achieved over an E1 network as shown in Figure 4-7. In this case E1 ports 1 and 5 of the E-QUE interface are connected using standard straight-through CAT5 cables rather than crossover CAT5 cables. Figure 4-7: E1 Trunking via an E1 Network The E-QUE interface can also be used to connect the matrix to third party equipment using E1 port 1 or 5.
T1 TRUNKING The E-QUE interface can provide T1 trunking between Eclipse systems and between Eclipse systems and compatible third-party equipment. T1 mode provides 24 channels of G.722 encoded audio are available on each of ports 1 and 5, giving 48 channels per card. The T1 trunking specifications are: • B8ZS Encoding • Extended Super Frame • Long Haul Receive Signal Level • T1 Long Haul (LBO 0 dB) Transmit Pulse Amplitude • Balanced • 120 Ohm Line Impedance • No Signalling • G.
rear card are connected using standard straight-through CAT5 cables rather than crossover CAT5 cables. Figure 4-10: T1 Trunking via an T1 Network TRUNKING FAILOVER Where the E1/T1 trunking has been configured with redundant trunks audio will be switched from the primary trunk to the backup trunk when a failure is detected. When failover occurs from primary to backup there will be a three second audio break on any route running over the trunk.
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5 ECLIPSE IVC-32 INTERFACE INSTANT VOICE COMMUNICATION INTERFACE DESCRIPTION The Instant Voice Communication (IVC-32) interface allows the Eclipse matrix connectivity over IP to V-Series IP panels and Concert servers. The IVC-32 interfaces must be fitted in the rightmost available slots on the Median (furthest from the config cards) and up to four IVC-32 interfaces can be fitted on an Eclipse Median matrix.
IVC-32 CARD FRONT-PANEL LIGHTS AND BUTTONS 1 Reset Button Pressing the reset button causes the card and all links to momentarily stop their current activity and to restart. During the reset, configuration information downloads to the card from the CPU card. If the entire system is operating except for one IVC-32 interface press the reset button for that card only. Note: The reset button is slightly recessed from the front panel to prevent it from being accidentally pressed.
1 RESET BUTTON RESET +3.3V 2 POWER SUPPLY LIGHTS When lit, +3.3 V power supply is on 3 E1/T1 STATUS LIGHTS (not used) STATUS 1 2 3 4 5 6 7 8 4 LAN DATA LIGHT The green "LAN DATA" light illuminates to indicate data is passing through the ethernet port 5 LAN LINK LIGHT The amber "LINK" light illuminates to indicate a connection on the LAN port.
3 Status Lights When lit, a “status” light indicates successful communication between an E1/T1 port on the IVC-32 interface and a connected E1/T1 device such as an active antenna or splitter. Normally no E1/T1 devices are connected to an IVC-32 interface and these lights will not be active. 4 LAN Data Light The green “LAN DATA” light illuminates to indicate there is data passing through the LAN port. 5 LAN Link Light The amber “LAN LINK” light illuminates to indicate a connection to the LAN port.
IVC-32 INTERFACE REAR CONNECTIONS The IVC-32 interface rear card contains eleven RJ45 connectors; 8 E1/T1 ports (not used), 2 DECT sync ports (not used) and a LAN port. LAN Port (RJ-45) DECT port (not used) DECT port (not used) Port 1 (not used) Port 2 (not used) Port 3 (not used) Port 4 (not used) Port 5 (not used) Port 6 (not used) Port 7 (not used) Port 8 (not used) Figure 5-2: IVC-32 Interface Rear Card The E1/T1 and DECT ports are not used on the IVC-32 interface and should not be connected.
IVC-32 INTERFACE APPLICATIONS The IVC-32 interface may be used to connect V-Series IP panels to an Eclipse matrix or to provide a link to a Concert Instant Voice Router (IV-R) server. V-SERIES IP PANELS V-Series panels with V5.1 or later software may be enabled to communicate with an Eclipse Omega or Median matrix over an IP network via the IVC-32 interface. Both the V-Series panels and the matrix must be enabled for IP communication using a license key purchased from Clear-Com.
6 ECLIPSE LMC-64 INTERFACE LEVEL METER CARD DESCRIPTION The Eclipse Level Meter Card (LMC-64) interface allows the Eclipse matrix to provide audio level metering for Production Maestro Pro over a network. The LMC-64 interfaces must be fitted in the rightmost available slots on the Median (furthest from the config cards) and up to four LMC-64 interfaces can be fitted on an Eclipse Median matrix.
LMC-54 CARD FRONT-PANEL LIGHTS AND BUTTONS 1 Reset Button Pressing the reset button causes the card to momentarily stop current activity and to restart. During the reset, configuration information downloads to the card from the CPU card. If the entire system is operating except for one LMC-64 interface press the reset button for that card only. Note: The reset button is slightly recessed from the front panel to prevent it from being accidentally pressed.
1 RESET BUTTON RESET +3.3V 2 POWER SUPPLY LIGHTS When lit, +3.3 V power supply is on 3 E1/T1 STATUS LIGHTS (not used) STATUS 1 2 3 4 5 6 7 8 4 LAN DATA LIGHT The green "LAN DATA" light illuminates to indicate data is passing through the ethernet port 5 LAN LINK LIGHT The amber "LINK" light illuminates to indicate a connection on the LAN port.
3 Status Lights When lit, a “status” light indicates successful communication between an E1/T1 port on the LMC-64 interface and a connected E1/T1 device such as an active antenna or splitter. Normally no E1/T1 devices are connected to an LMC-64 interface and these lights will not be active. 4 LAN Data Light The green “LAN DATA” light illuminates to indicate there is data passing through the LAN port. 5 LAN Link Light The amber “LAN LINK” light illuminates to indicate a connection to the LAN port.
LMC-64 INTERFACE REAR CONNECTIONS The LMC-64 interface rear card contains eleven RJ45 connectors; 8 E1/T1 ports (not used), 2 DECT sync ports (not used) and a LAN port. LAN Port (RJ-45) DECT port (not used) DECT port (not used) Port 1 (not used) Port 2 (not used) Port 3 (not used) Port 4 (not used) Port 5 (not used) Port 6 (not used) Port 7 (not used) Port 8 (not used) Figure 6-2: LMC-64 Interface Rear Card The E1/T1 and DECT ports are not used on the LMC-64 interface and should not be connected.
LMC-64 INTERFACE APPLICATIONS The LMC-64 interface broadcasts audio level data to Production Maestro Pro clients over an IP network. This enables multiple Production Maestro Pro clients across a network to display any audio level that is being metered.
7 Reconnect the CPU card’s backup battery before installing the Median. INSTALLATION RECONNECTING THE CPU CARD’S BACKUP BATTERY IMPORTANT: Before the Median is installed the CPU backup battery must be reconnected. The matrix CPU card has a lithium backup battery that powers the CPU memory if the AC electricity fails. This backup battery is shipped disconnected to preserve battery life. When the matrix is received the battery must be reconnected. The matrix will operate if the battery is not reconnected.
DETAIL OF CON9 1 1 ON 2 2 OFF 3 3 CPU CARD Figure 7-1: CPU card with detail of CON9 jumper plugs Before performing any service on the CPU card the card’s battery must be disconnected. To do so, place the CON9 jumpers in the OFF position as described in the previous procedure.
"Non Volatile Data is invalid - Please check Battery Voltage" If on successive power downs of the Eclipse frame the above state is detected, and the message appears in your logs then it is advisable to check the health of the CPU card on board battery, which should be nominally at least 2.8V. The minimum at which the data may remain intact is around 1.5V but normally the battery should be replaced before the voltage drops to this level. CAUTION: Danger of explosion if battery is incorrectly replaced.
INSTALLING THE ECLIPSE MEDIAN MATRIX The following overview gives a summary of the steps required to install an Eclipse Median matrix. More detailed information on each step is provided in the sections that follow. To install an Eclipse Median matrix 1. Remove the Eclipse Median chassis from its shipping carton. 2. Leave at least 2 inches (51 mm) of clearance on all sides of the matrix chassis to ensure proper airflow. Do not block ventilation vents. 3.
INSTALLING REAR RJ-45 CONNECTOR PANELS IN THE FIELD Installing or removing a rear panel from the matrix is a simple procedure, allowing the matrix to be easily customized to the operating environment. To add a rear panel to the matrix 1. Remove the desired blank rear panel by loosening the screws and pulling the panel out. The screws are attached and cannot be removed. 2. Install the new rear panel by sliding the card into the card’s guides at the top and bottom of the Eclipse Median chassis. 3.
Figure 7-2: CPU Card DIP Switches Set for Normal Operation If the switch has been left set in the ON position errors will be reported to the matrix error log in ECS. An example of this is shown in Figure 7-3. Figure 7-3: Maintenance Mode Error Log Messages Store spare CPU cards in unused slots in the matrix or in electrically insulated packaging such as anti-static heavy duty plastic bags. To insert a CPU card in the matrix 1. Carefully place the card in the appropriate slot.
2. When the card has almost reached the backplane connectors, open the two ejectors, allowing them to clear the edges of the matrix. Gently insert the card further until it touches the backplane connector guides. 3. Gently close both ejector tabs at the same time, which will propel the card into the backplane connectors. To remove a CPU card from the matrix 1. Two card ejector tabs, located at the top and bottom of the CPU card, hold the card in place in the matrix.
NOTE: If your computer does not have a serial port, and only offers USB, adapters are generally available from computer parts suppliers. VERIFYING THE CPU CARD INSTALLATION The CPU card’s operating status can be checked by looking at the lights on the front of the card. The following lights indicate that the card has been properly installed in the matrix: • The two power-supply lights, labeled “+5V” and “+3.3V,” illuminate green steadily to indicate that the power supplies are present.
8 MVX cards * 16 ports = 128 Up to 4 IVC-32 cards could be installed, using 128 audio ports. This would allow a further 4 MVX-A16 cards to be added: (4 IVC-32 cards * 32 ports) + (4 MVX cards * 16 ports) = 192 LMC-64 cards normally use a different port allocation and do not use any of the audio port allocation. LMC-64 cards are configured in ECS to 16, 32, 48 or 64 audio meters and the same numbers of ports are allocated at that time.
A circuit card’s components include CMOS chips that are sensitive to static electricity. Before touching a card first touch a grounded metal object, such as any unpainted surface on the matrix, to dissipate static electricity.When handling a card, be careful not to bend any of the card’s connector pins or component leads. Store spare cards in electrically insulated packaging such as anti-static heavy duty plastic bags or in unused port card slots in the matrix.
7 Columns 6 5 4 3 2 1 Rows 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 7-1 6-1 5-1 4-1 3-1 2-1 1-1 7-2 7-3 7-4 7-5 7-6 7-7 7-8 7-9 7-10 7-11 7-12 7-13 7-14 7-15 7-16 Figure 7-4: Eclipse Median Port Numbering CONFIGURATION When an interface is physically installed, its ports must be assigned functions from the Eclipse Configuration Software (ECS). Refer to the Eclipse Configuration Software Instruction Manual (part 810299Z) for more information.
• The column of 16 green lights labeled “VOX” corresponds to the card’s 16 ports. When lit, a “VOX” light indicates the audio level on that port’s connected audio device has exceeded a threshold. The threshold audio level is set for that port’s connected audio device in the ECS application. • The green “frame data” light illuminates green when information has successfully passed between the CPU card and the port card.
4-Pair Analog Four-pair analog wiring is done with shielded CAT5 RJ-45 cable. • Pair 1 transmits analog audio from the matrix to the panel. • Pair 2 transmits digital data from the panel back to the matrix. • Pair 3 transmits audio from the panel to the matrix. • Pair 4 transmits digital data from the matrix back to the panel .
Single-Pair Digital Single-pair digital wiring is accomplished with double-shielded 24 AWG conductor CAT-6E enhanced STP cable. Pair 1 transmits and receives multiplexed digital and analog between the matrix and the panel. Note: Ensure that the “select” switch on the panel rear is in the correct position for the intended use.
WIRING CPU CARD INTERFACES The central processor unit (CPU) card holds the circuitry for connecting to, and communicating with, the following: • An external personal computer • Alarm inputs and outputs • Eight general purpose inputs (GPIs) • Eight general purpose outputs (GPOs or relays) • Two separate local area network (LAN) connections for Ethernet-based communication with a network • An external GPI/RLY interface 1 GPI/RLY Interface Connector (RJ-45) RS-232 Connector (male 9-pin D-type) 2 General Purp
1 GPI/RLY INTERFACE CONNECTOR The GPI-RLY connector provides the opportunity to connect the matrix to an external set of GPI/RLY interfaces. This is in addition to any GPI-RLY interfaces installed on the frame itself. For wiring pinout information for GPI/RLY interfaces, see the Relay Interface Module (RLY-6) Instruction Manual (part 810310Z) and the General Purpose Inputs (GPI-6) Instruction Manual (part 810309Z) in the set of manuals supplied with the Eclipse system.
1 14 Transmit (TXD) 2 1 6 15 Receive (RXD) 3 Transmit (TXD) 2 7 16 Computer serial port DB-25F cable connector 3 4 Receive (RXD) 8 17 4 5 Eclipse Frame IBM-PC RS-232 DB-9M cable connector 9 18 Ground (GND) 6 5 19 7 20 8 21 9 22 10 23 11 24 12 25 13 Figure 7-9: Wiring the Matrix DB-9M to a DB-25F Computer Serial Port Connector 3 WIRING TO AN EXTERNAL ALARM The DB-9F connector labeled “Alarm I/O” connects the matrix to a control circuit for an external alarm, such as a light or bell.
will cause the Eclipse Median to detect an alarm condition. A logic low or an open circuit will cause the Eclipse Median to detect no alarm condition. Pin 1 is a voltage source out of the Eclipse Median matrix. It is connected through a 10KOhm pull-up resistor to the +5 V supply rail inside the Eclipse Median matrix. A contact closure placed across pins 1 and 6 will also cause an alarm condition.
“common” pin on the GP OUT connector will be shorted to the relevant “normally closed” pin. When a general-purpose output becomes active, the short between the “common” pin is broken and a new connection is made between the “common” pin and the “normally open” pin.
The general-purpose inputs operate in one of two modes: the “opto-isolated” mode or the unisolated mode. The opto-isolated mode requires the externally connected equipment to provide the current to power the general-purpose input. The non-isolated mode does not require that the externally connected equipment powers the general-purpose input. The current is supplied by a voltage output on the GP IN connector. To select a mode, move the J1 jumper on the CPU rear card to one of two positions.
+3V3 +3V3 +3V3 R 33K2 R 33K2 U R29 1.5K EXTERNAL INPUT 1 R30 EXTERNAL INPUT 2 1 8 2 7 3 6 4 5 INPUT 1 INPUT 2 1.5K MOCD207-M Figure 7-14: Non-Isolated Connection to GPI Connector To cause an input to detect an active signal, current must flow from the relevant input pin. The external device should draw no current to cause an inactive input and at least 5 mA to cause an active input. The opto-isolator drive line contains a 1.5 kOhm resistor to limit the current through the opto-isolator.
Pin Assignments for General-Purpose Inputs Connector DB-25 Female Connector PIN 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 DESCRIPTION Logic Input 1 Logic Input 2 Logic Input 3 Logic Input 4 N/A N/A N/A N/A Ground Ground Ground Ground Ground Logic Input 5 Logic Input 6 Logic Input 7 Logic Input 8 N/A N/A N/A N/A Voltage In+ Voltage In+ Voltage InVoltage In- Logic Input 1 1 Logic Input 2 2 Logic Input 3 3 Logic Input 4 4 14 Logic Input 5 15 Logic Input 6 16 Logic Input 7
WIRING TO LOCAL AREA NETWORKS The “LAN1” and “LAN2” connectors have standard Ethernet pin assignments.
E1/T1 MATRIX TO MATRIX CROSSOVER CABLE For E1 and T1 direct matrix to matrix connections the CAT5 crossover cables should be wired as shown in Table 7-2.
E1 TO FREESPEAK/CELLCOM ANTENNA PINOUT CAT5 cables for connecting an E-Que card to an antenna or splitter are straight through cables. The E1 pinout for connection to an antenna or splitter is shown in Table 7-4. The cable wiring is shown in Table 7-5.
Wiring for 4-Wire Port to 3.5mm Jack Connector In order to use the audio level metering facility of Production Maestro Pro without an LMC-64 level metering card a 4-Wire port can be connected to the audio input of a PC running Production Maestro Pro. The 4-Wire port can then to used as a single audio level meter by Production Maestro Pro. Table 7-6 shows the pin connection from a 4-Wire port (RJ45) to a 3.5mm audio jack which is plugged into the audio input (microphone) port on a PC.
8 MAINTENANCE INTRODUCTION The Eclipse Median system connects a complex network of microprocessor controlled devices. Due to the complexity of the system, field service should be limted to isolating a problem to the specific circuit board that may be causing the problem. Once the circuit board has been identified, it can be either repaired or replaced.
DUAL, INDEPENDENT POWER SUPPLIES The Eclipse Median includes two Euro Cassette power supply units. One power supply unit can power an entire matrix; the second unit provides a backup in case of an equipment failure. In addition, the two supplies have separate IEC connectors to AC mains power, and are designed for completely automatic and transparent changeover between supplies in the event of a power failure on one of the AC branches.
TROUBLESHOOTING When attempting to identify the cause of the trouble, it is helpful to begin with the two most basic areas which cause malfunctions: • The flow of electric current from the power supplies to the cards. • The flow of data between the program software, the circuit cards, and the attached remote devices. The following sections discuss troubleshooting these two basic categories of problems.
on the backplane, or a crack in the backplane can cause all of the matrix’s power-supply lights to go out because the path on which the electric current is traveling has been blocked. This is a rare problem, but one to consider as a possibility. Repairing the problem in this case would involve determining whether the problem is in the power supplies or the backplane connectors.
Once the problem has been isolated to the card or the backplane, it is easier to take the next step which is to repair or replace the suspect component. Problem: The power supply lights do not illuminate on all cards in the matrix In this situation, the most probable problem is that the matrix’s power supplies are not sending out any electric current, since none of the cards are receiving power. Although less likely, the problem may be in the matrix’s backplane connectors.
2. Check the power supplies’ alarm lights. If the alarm lights are indicating a problem with the power supply, swap it out with a new power supply. • If this repairs the problem, the problem was in the power supply. • If the problem persists even after the power supply has been replaced, the problem is in the backplane. Send the matrix back to Clear-Com for repair or replacement. In the meantime another matrix can be substituted for the damaged one.
panels and interfaces momentarily stop their current activity and restart. The reset button must be pressed for more than two seconds to take effect. If the entire system is operating except for one analog port card, or one or more panels connected to the interface, press the reset button for that interface only. Note: This button is slightly recessed from the front panel to prevent it from being accidentally pressed. A tool such as a bent paper clip is required to press this button.
Specific Troubleshooting Examples The following examples describe specific problems and suggested solutions. Problem: A port light on an analog port card does not illuminate, although there is a panel attached to that port 1. Check the panel and the wiring leading to it. 2. Check the Frame Data light. If there is no indication of matrix communication to this card while the other cards in the matrix are communicating, reset the interface. 3. Replace the interface cards. 4. Replace the panel.
9 SPECIFICATIONS MEDIAN MATRIX TECHNICAL SPECIFICATIONS 0 dBu is referenced to 0.775 volts RMS Matrix Capabilities Maximum Expansion Cards Ports per MVX Port Card Maximum MVX Port Cards Maximum CPU Cards Maximum Fibre Expansion Cards Maximum E-Que or IVC-32 or LMC-64 Expansion Cards Maximum Power Supply Units Maximum RJ-45 Ports per Matrix Maximum Timeslots 7 16 7 2 (included) 2 4 (in total) 2 (included) 112 512 Mechanical Height Width Depth Front Card Depth Weight 10.
Fiber Interface Front Card Height Depth Operating Temperature Storage Temperature Humidity Power 6RU 300 mm 0º C to +40º C -55º C to +70º C 40 - 90% non-condensing +3.3V Fiber Interface Rear Card Height Depth Operating Temperature Storage Temperature Humidity Power 6RU 58mm (max) 0º C to +40º C -55º C to +70º C 40 - 90% non-condensing +3.
IVC-32 Interface Front Card Height Depth Operating Temperature Storage Temperature Humidity Power (combined cards) 6RU 300 mm 0º C to +40º C -55º C to +70º C 40 - 90% non-condensing +3.3V 3.5A +5V 0.7A +12V 0.
MVX Analog Port Card Height Depth Audio Interface Input Format Output Format Isolation Port Card Outputs Level Impedance Frequency Response Distortion Port Card Inputs Level Impedance Frequency Response Distortion 6 RU 300 mm 16, bi-directional Balanced Balanced None; expected at User Station 0 dBu nominal 100 Ohms balanced 30 Hz–22 kHz ± 3 dB <0.05 %, @ 0 dBu, 300 Hz to 10 kHz; <0.1 %, @ 0 dBu, 100 Hz to 20 kHz 0 dBv nominal 600 Ohms balanced 30 Hz–22 kHz ± 3 dB <0.05 %, @ 0 dBu, 300 Hz to 10 kHz; <0.
Minimum PC Requirements Processor Memory Hard Disk Input Devices Display Resolution User Entry Ports Network Operating Systems Language Support Network Support Personal computer with Microsoft Windows Experience Index base score of 3.0 or higher when running Windows Vista or equivalent if running Windows XP, Windows Server 2003 or Windows 7. 1GB RAM or better recommended depending on operating system. 10GB free hard disk space DVD-ROM Drive SVGA Keyboard, Microsoft compatible mouse with scroll wheel.
9-6 Clear-Com Eclipse Median Instruction Manual
10 GLOSSARY Analog Port Any of the Eclipse matrix’s analog input/output RJ-45 connectors that are used to connect cable from the matrix to panels and interfaces. Each “port” connects to a separate audio channel in the matrix intercom system. Alias label A label that is temporarily assigned and replaces a previously labeled port or conference. Bus A bus is the channel or path between the components in the matrix along which electrical signals flow to carry information from one component to the next.
ECS Eclipse Configuration Software. Software program that guides the operation of the central matrix circuit cards and connected panels. Ethernet International standard which describes how information is transmitted across a network. Provides for the efficient organization of network components. Fiber-optic Cable A fiber-optic cable consists of a glass core covered with a reflective material called “cladding” and several layers of buffer coating to protect the cable from the environment.
Multiplexing The process by which two or more signals are transmitted over a single communications channel. Examples include time division and wavelength division multiplexing. Non-volatile Memory Data stored in the CPU’s firmware (ROM) that is not lost when the power is turned off. Palette The port, keyGroup and Monitor selection screen in Production Maestro. Panel Also referred to as “station” in some cases (usually older manuals).
10-4 Clear-Com Eclipse Glossary
ECLIPSE MANUALS The following manuals are available covering Eclipse products and accessories.
Eclipse FIM-102 Fiber Interface Instruction Manual - 810319Z Eclipse FIM-108 Fiber Interface Instruction Manual - 810291Z Eclipse 4000 Series II Panels Installation Guide - STA0530Z Eclipse 4000 Series II Panels User Guide - STA0531Z Eclipse ICS 1008E/1016E Panels Instruction Manual - 810404Z Eclipse ICS 102/62 Panels Instruction Manual - 810302Z Eclipse ICS 2003 Panel Instruction Manual 810303Z Eclipse ICS 92/52 Panels Instruction Manual - 810301Z Eclipse i-Station Instruction Manual - 810305Z Eclipse ICS-
LIMITED WARRANTY This document details the Clear-Com Standard Limited Warranty for all new products for sale within all regions with the exception of Military, Aerospace, and Government (MAG). EXCEPT AS SET FORTH HEREIN ("LIMITED WARRANTY"), CLEAR-COM MAKES NO OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF THIRD PARTY RIGHTS, OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. 1.
(5) All software products, including Concert (Client and Server), ECS, Production Maestro and Logic Maestro are warranted for one year and shall substantially conform to published specifications. The media on which the Software is furnished is warranted to be free of defects in material and workmanship (under normal use) for a period of one year. (6) Any Clear-Com products that are listed within the last time buy period have the same Limited Warranty for their type 1.i 1 - 1.i.5 as above.
h) Software Upgrades i) Software Upgrades include new Features and/or Functional Enhancements and are not included as part of the Standard Warranty but may be purchased at the published rates. ii) Note: In the absence of a Software Update containing a program correction and no available workaround to mitigate the problem, at the discretion of Service, Sales, Engineering, or Product Management, the Customer may be provided a Software Upgrade under warranty. 2. Exclusions.
iv Clear-Com Standard Limited Warranty
TECHNICAL SUPPORT & REPAIR POLICY NOVEMBER 1, 2008 In order to ensure that your experience with Clear-Com and our World Class products is as beneficial, effective and efficient as possible, we would like to define the policies and share some "best practices" that can accelerate any problem solving processes which we may find necessary and to enhance your customer service experience. Our Technical Support, Return Material Authorization, and Repair Policies are set forth below.
Days: Tel: Email: iii) Asia-Pacific: Hours: Days: Tel: Email: Monday - Friday +49 40 853 999 700 TechnicalSupportEMEA@clearcom.com 0800 - 1700 Pacific Time Monday - Friday +1 510 337 6600 CustomerServicesAPAC@clearcom.com d) Email Technical Support is available for all Clear-Com branded products free of charge for the life of the product, or two years after a product has been classified as obsolete, whichever comes first.
d) Damaged equipment will be repaired at the Customer's expense. e) Returns are subject to a 15% restocking fee. f) Advance Warranty Replacements (AWRs); i) During the first 30 days of the Standard Warranty Period: Once the equipment fault has been verified by Clear-Com or its authorized representative, Clear-Com will ship a new replacement product.
vii) Note: Shipping charges, including duties, taxes, and insurance (optional), to Clear-Com's factory is the responsibility of the Customer. Shipping AWRs from Clear-Com is at Clear-Com's expense (normal ground or international economy delivery). Requests for expedited shipping (E.g. "Next-Day Air") and insurance are the responsibility of the Customer.
the cost of repair, the Customer may elect to return the product to the factory for an estimate. The Customer is responsible for shipping costs both to and from the factory in the event they choose not to accept the estimate. v) The Customer must provide either a purchase order for the repair work, or will be required to make an advance payment (as a debit against the Dealer's line of credit, or credit card) prior to the repaired product being returned to the Customer.
x Clear-Com Technical Support & Repair Policy
