Eclipse HX Configuration Software (EHX) User Guide PN: Rev:399G064 A 08/29/13
Document Reference EHX User Guide Part Number: 399G064 Revision: A Legal Disclaimers Copyright © 2013 HME Clear-Com Ltd. All rights reserved. Clear-Com, the Clear-Com logo, and Clear-Com Concert are trademarks or registered trademarks of HM Electronics, Inc. The software described in this document is furnished under a license agreement and may be used only in accordance with the terms of the agreement.
Contents Document Reference ......................................................................................................... 2 Contents 3 1 Introduction to EHX ...................................................................................... 19 1.1 Further information .......................................................................................... 19 1.2 Terminology .................................................................................................... 19 1.
3.5.5 Firmware options .................................................................................................. 55 3.5.6 Delete matrix from project .................................................................................... 57 3.5.7 Apply changes to matrix ....................................................................................... 57 4 Managing configurations and users ........................................................... 60 4.1 Introduction .................
.14 Port number .................................................................................................... 79 5.15 Port function .................................................................................................... 79 5.15.1 5.16 5.16.1 Summary of expansion panels ........................................................................ 82 Deleting a port assignment ................................................................................... 83 5.17 Label ............
5.26 5.26.1 Port function........................................................................................................ 106 5.26.2 Label ................................................................................................................... 106 5.26.3 Description .......................................................................................................... 106 5.26.4 Card properties .....................................................................................
5.31.6 5.32 E-QUE antenna ............................................................................................. 113 5.32.1 Port function........................................................................................................ 114 5.32.2 Label ................................................................................................................... 114 5.32.3 Description ...................................................................................................
5.40.11 External IP address ............................................................................................ 121 5.40.12 External IP address IP port................................................................................. 121 5.40.13 Panel codecs ...................................................................................................... 121 5.41 5.41.1 5.42 5.42.1 5.43 Switch-back ........................................................................................
5.49.8 Assigning a source and destination to a route ................................................... 146 5.49.9 Delete a route ..................................................................................................... 147 5.50 5.50.1 Speed dial (DTMF sequences) ........................................................................... 148 5.50.2 Speed dial setup ................................................................................................. 148 5.50.
7.3 7.3.1 Local assignment ................................................................................................ 196 7.3.2 Interlock group .................................................................................................... 196 7.3.3 Activation ............................................................................................................ 197 7.3.4 Local advanced latch disable ............................................................................. 197 7.
7.10.2 Creating a stacked key ....................................................................................... 210 7.10.3 Removing labels from a stacked key .................................................................. 211 7.10.4 Palette options .................................................................................................... 211 7.10.5 Key assignment .................................................................................................. 212 7.10.
9.5 Exiting online mode ....................................................................................... 237 10 Networking................................................................................................... 239 10.1 Network system configuration ....................................................................... 239 10.1.1 Configuration passwords .................................................................................... 239 10.1.2 Using the layout pane ...........
.1.1 13.2 Crosspoint settings and averaging ..................................................................... 269 Matrix event log ............................................................................................. 270 13.2.1 Request info........................................................................................................ 271 13.2.2 Audio alerts ......................................................................................................... 272 13.2.
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1 Introduction to EHX This guide describes the features of EHX, the configuration software for Eclipse HX. EHX is used to create and manage communication pathways between your Eclipse HX devices, including matrices, interface cards, interface modules and user panels. For example, use EHX to: • Create individual, point-to-point talk and listen paths between members of a matrix intercom system. • Create groups and one-to-many calls (fixed groups). • Create many-to-many partylines.
1.3 System components A complete Eclipse HX system comprises the Eclipse HX configuration software (EHX), a central hardware matrix, user panels and other remote devices - interfaces, four-wire equipment—connected to the matrix. The following sections give a brief overview of the matrix system. 1.3.1 Central matrix The matrix hardware assembly comprises the following components: • The metal housing (sometimes called the frame). • The central processing unit (CPU).
Central processing unit (CPU) The central processing unit (CPU) provides the serial data and Ethernet connection to the PC hosting the EHX software. The CPU also coordinates the data flow for other features of the system, such as generalpurpose outputs and inputs. The CPU stores four complete system configurations in its memory, which can be retrieved and activated directly from the matrix front-panel controls, even when the matrix is not connected to a computer.
1.3.2 Eclipse HX configuration software (EHX) The Eclipse HX configuration software (EHX) controls the operation of the system’s connected audio devices, using a configuration (sometimes called a configuration map) that has been downloaded to the matrix. The system is designed in a star configuration, in which each member of the system connects directly to the matrix rather than to each other.
Note: 1.3.4 9) Eclipse HX-Omega, Eclipse HX-Median and Eclipse HX-Delta only: Select each IVC-32 card fitted and configure the card for IP communication, using Card Properties. 10) Eclipse HX-Omega, Eclipse HX-Median and Eclipse HX-Delta only: Select each LMC-64 card fitted and configure the card for IP communication, using Card Properties.
Figure 1-2 Key Assignment Projects and configurations A configuration determines the operating parameters of the Eclipse HX system, including port functions, talk-and-listen audio routes, controls and other functions. Configurations are created and managed in EHX, for download to the matrices. Up to four configurations can be stored in the operational memory of the matrix. Pushing a button on the front panel of the matrix applies the configuration to the matrix, and any devices connected to the matrix.
Controls: DTMF sequences, relays, routes An intercom panel can be used to perform a variety of other functions besides sending audio. These are called control functions. For example, it can activate: • A Dual Tone Multi Frequency (DTMF) sequence to call out on a telephone line. • An electronic relay to turn on a light or lock a door. • Audio from an external router like a mixer desk.
2 Getting started: installing, starting and exiting EHX 2.1 System requirements EHX runs on the following versions of Windows: • Microsoft Windows Server 2003 SP2 (32-bit and 64-bit). • Microsoft Windows Server 2003 R2 (32-bit and 64-bit). • Microsoft Windows Server 2008 SP2 (32-bit and 64-bit). • Microsoft Windows Server 2008 R2 (64-bit). Note: Windows Server 2008 R2 is only available in a 64 bit version (no 32 bit version is available). • Microsoft Windows XP SP3 (32-bit and 64-bit).
2.2 Installing EHX 2.2.1 Backing up your existing projects and configurations If you are upgrading from an earlier version of EHX/ECS, Clear-Com recommends backing up your projects and configurations before you install EHX. Backing up ECS 5.2.4 projects and configuration To back up and export your exiting ECS 5.2.4 projects and configurations: 1) Open the project you want to export. 2) Select File > Export Project. 3) Save the project to a location on your hard drive. The project is saved as a *.
2.2.2 Uninstalling and reinstalling EHX Configurations If you are required to uninstall and re-install your EHX installation for any reason, ensure that you save your projects first for re-importing into EHX (see 2.2.1 Backing up your existing projects and configurations and 2.2.4 Importing your projects and configurations into EHX). You can uninstall EHX from your Windows All Programs menu.
Note: 2.2.5 If you import a .ccn file, remember to save your imported project as an *.hxn format file. Running EHX Logging into EHX To log into EHX in Client-only mode (EHX is run on a single machine, without connecting to a server): 1) From the Windows Start menu, select Programs / All Programs > Clear-Com > Eclipse HX Configuration Software. The EHX user login screen is displayed (see below). If you are logging in for the first time, the default username (Administrator) is already entered for you.
Figure 2-2 EHX Log in Server Option Note: 2) Click Options. 3) Enter the address of the remote server to log into (for example, http://RemoteHost:80/EclipseServer). 4) Click OK. The same versions of EHX must be installed to both the client and the server. First screen after log in After successfully logging in (either locally or to a server) the EHX initial screen is displayed.
2.2.6 Identifying the EHX version 1) To identify the version of EHX, select Help > About on the Windows toolbar. Figure 2-4 EHX About Screen Note: The operational mode of EHX (Client-Only or Client-Server mode) is displayed, as well as the version of EHX.
3 EHX: setting up a system 3.1 Introduction Complete the following procedure to set up a new Eclipse HX-Omega, Eclipse HX-Median or Eclipse HX-Delta matrix. Note: For the latest, detailed guidance, see the relevant User Guide for each matrix. For information on setting the default IP address on Eclipse HX-Pico matrices, see the Eclipse HX-PiCo User Guide. To set up a new Eclipse HX-Omega, Eclipse HX-Median or Eclipse HX-Delta matrix: 1) Reset the matrix to the factory default IP address (169.254.0.
5) Remove the master CPU card. 6) Press and hold the ENG and FULL RESET front panel buttons simultaneously (bottom of card) then press the RESET button (top of card, see Figure 3-1) on the slave CPU card. 7) Replace the master CPU card. 8) Ensure that the matrix and the EHX PC are connected using an ethernet connection, either directly or over a network. 9) Configure the ethernet connection on the EHX PC, then create a configuration with the factory default IP address.
3.2 Matrix ethernet operation The Eclipse HX-Omega, Eclipse HX-Median and Eclipse HX-Delta CPU card ethernet ports are normally connected to a LAN and used to communicate with clients such as EHX and Production Maestro. The ethernet port functionality depends on the IP address setup. If an IP address of 0.0.0.0 is configured on the second ethernet port, it is not used for Tx or Rx. This is the default setup if the default IP address is set as described above.
Note: 3.3.1 The factory ships an Eclipse HX matrix without an assigned IP address. To use an Ethernet connection, the IP address must be reset to the default. The system can then be configured for an Ethernet connection. It is not possible to change the IP address through a map download. Use EHX > System or EHX > Matrix Event Log (see 13 Using the diagnostic tools for details on the Matrix Event Log).
Figure 3-2 The Network Connections Dialog Box 3) Click the Local Area Connection icon once, then right-click the icon for a shortcut menu. 4) From the shortcut menu, select Properties. The Local Area Connection Properties dialog is displayed. Figure 3-3 Local Area Connection Properties Dialog 5) 36 Click the Internet Protocol (TCP/IP) icon to highlight it, then click Properties. The Internet Protocol (TCP/IP) Properties dialog is displayed.
Figure 3-4 Internet Protocol Properties Dialog 6) Select Use the following IP Address, then enter an IP address of 169.254.0.10. The subnet mask should be 255.255.0.0. 7) Ensure that all other settings are blank. Click OK, and then OK again. The IP address of the computer is now set to the same subnet as the Eclipse HX matrix. Reconfiguring network settings in Windows 7 1) Navigate to Start > Control Panel > Network and Internet > Network and Sharing Centre.
2) Select Local Area Network. The following screen appears: Figure 3-6 Local Area Network Status 3) Select Properties.
4) Select Internet Protocol Version 4, and then select Properties. The following screen appears: Figure 3-8 Internet Protocol Version 4 5) 3.3.2 Select Use the following IP address, and then enter the correct IP address (169.254.0.10) and Subnet mask (255.255.0.0), and then click OK. Serial connection To establish a serial connection between the EHX PC and the matrix the hardware must be connected first and then the software configured.
To set up a serial connection between EHX and the Eclipse HX matrix: 1) From the EHX command line, open the Tools menu and select Matrix Connection. The Matrix Connection dialog is displayed. Figure 3-9 Matrix Connection Because Ethernet connection is the default, it is already selected. 2) Select the Serial radio button. 3) From the drop-down menu select the COM port on the PC the serial cable is connected to.
3.4 Creating a project file A project (stored and exported as an *.hxn file) provides a container for your configurations, and may comprise one or many configurations for one or many matrices. A project can be used to define every aspect of a complex intercom system, including the connectivity between multiple, intelligently linked matrices and/or the configurations for individual matrices. An unlimited number of projects may be stored on the EHX PC or on a server.
Figure 3-10 Adding an offline matrix (shell) 3) You can now configure the offline matrix with the relevant, specific configuration information (if known). Configuring an offline matrix The offline matrix, which is a shell at this stage, requires basic configuration, before you can start adding cards and panels. Figure 3-11 New Matrix Icon To configure the matrix: 1) To enter a name for the matrix (optional), click New Matrix at the top of the matrix, and then enter a name.
3) The Hardware and Configuration menus for the matrix are now available from the sidebar menu for the matrix on the left of the screen. Click to open / view all menu options. Note: 4) 3.5.2 The Configuration menu flashes amber, because there is no connection with physical hardware. The default IP address (169.254.0.100) is shown on the matrix on the layout pane. Type the IP address of the offline matrix into the text field, if known.
Option Description Empty Configuration If this option is selected the matrix is added and the Hardware, Configuration and Diagnostic menu links are displayed in the menu pane. The Hardware link flashes amber if no cards or panels have been configured. The matrix IP address and system preferences are set up as described below, after which the hardware should be configured manually. Discover Hardware Select this option to fully and automatically populate the project with available cards and panels.
Figure 3-14 Preferences tabs (open at Intelligent Linking) Intelligent linking Use this tab to: • Specify the format of Alias Labels. Aliases mean that labels can be displayed differently on a connected, remote system from the way they are displayed on the local system. • Define which ports are used for Comfort Tones (warning tones). Comfort tone ports are used to indicate a trunking failure to panel users. Alias Labels This controls how labels for panel functions are presented in linked systems.
Comfort tones Comfort tones are external tone sources which can be used to indicate the status of the trunk lines between matrices. The port that the source is connected to is specified in the Redirect Port field. You can also specify the label that is displayed on the matrix. The system states that can trigger a comfort tone are: • No Trunk (a requested trunk line is unavailable). • System Down (requested destination system is unavailable). • Trunk Clear (requested trunk line is available).
ISO Interrupts all other incoming audio at the ISO If you select this checkbox, then the ISO destination can only talk and listen to the calling source. The previous listen paths are interrupted (turned off) for the duration of the ISO conversation. The calling panel continues to hear the other listens, but talk paths are turned off for the duration of the ISO conversation. This is shown in Figure 3-17 where the source panel is calling CAM-3.
Assign multiple sources to IFB from AP panel If you select this checkbox, an AP panel can assign multiple sources to an IFB destination. The IFB hears all the talk from the selected sources. System access codes You can protect aspects of system functionality with access codes. Use this tab to enter codes to unlock features. Figure 3-19 System Access Codes tab DTMF Passcodes Use the DTMF Passcodes section to set the global access codes within the Eclipse HX v7.5 System.
Figure 3-20 Example DTMF Passcodes Panel Menu Access Code You can PIN-code protect the menus on V-Series main panels. Enter the PIN code here. When users attempt to access PIN-protected menus they must enter this code. The PIN protected menus on V-Series panels are: • Sys Config Access • Local Pref Menu access • Diagnostic Menu Access Features Passcode You can enter a 16 digit passcode to enable Production Maestro to operate with the matrix. This passcode is purchased / obtained from Clear-Com.
To configure the DECT frequency: 1) Click Configure, and enter the DECT configuration password to display the DECT configuration screen (Select Frequency Region). Figure 3-22 Select Frequency Region The frequency range used by the wireless beltpacks can be set: • Directly by entering the required value into the field. • By selecting the appropriate region, using the radio buttons. • By selecting the country where the wireless system is used from the dropdown menu.
Panels generate In-Use Tallies on talk out AND receive Select this option to generate an In-Use tally signal on the called panel. The tally is displayed on all other panels which have a label to the called panel. The default for the option is unchecked. Panels continue to receive incoming calling tally AFTER reply If you select this option, the receiving panel continues to receive and display the incoming call tally after the incoming call has been answered using the Reply key.
The remaining IVC-32 card parameters such as IP address and port are set up when the card is configured in Cards and Ports (see 5 Configuring the Eclipse HX system). Production Maestro Pro Use this tab to select the type of audio level metering to be used by the system. Figure 3-25 Production Maestro Pro Options Metering Scale and Ballistics Metering scale and ballistics The metering scale and ballistics options specify how the audio levels are scaled and displayed.
• Delete all locally made I/O level changes (Input and Output levels that were modified by the panel. Crosspoint I/O levels are unaffected). • Delete all locally made Fixed Group member changes (Fixed Group members that were modified from the panel). • Delete all locally made Partyline member changes (Partyline members that were added locally from the panel). 3.5.4 Configuration options You can configure each matrix using the matrix menu configuration options.
4) Select the Template checkbox if this project is to be used as a basis for creating new projects, by opening the configuration and saving it as a new project. Note: The Profile column is color-coded: • Green indicates the configuration can be downloaded without a reset. • Red indicates a black reset is required (clearing the matrix memory after download). Such a reset may break trunk tables, and is undesirable in a multiuser multi matrix system.
Upload configuration from matrix You can upload the last downloaded configuration, including labels, from the matrix. This option is a backup facility that enables you to retrieve the last downloaded configuration from the matrix (provided one has been loaded). You should not use it as a general way to configure the matrix. To upload the last downloaded configuration from the matrix: 1) In the System pane, right-click the matrix icon, and select Configuration > Upload Configuration from Matrix.
Note: You can also update the firmware from the Tools menu, by selecting Apply Firmware To System. Figure 3-29 Firmware Report Display The report provides a summary of the firmware versions, followed by a detailed list for all devices that provide this information. Device Firmware information listed CPU card CPU cards list the boot PROM version, the application version, the versions of the CPLDs and the current settings of the DIP switches.
3.5.6 Delete matrix from project 1) In the System pane, right-click the matrix icon, and select Delete Matrix from Project. The following warning appears: Figure 3-30 Matrix Delete Confirmation 2) To continue, click OK. When the operation is complete the matrix icon is deleted from the System pane. 3.5.7 Apply changes to matrix 1) Right click the matrix icon on the layout pane to display the context menu.
Options Options displays a further dialog, which enables you to customize the implementation of the download.
6) Go into Online mode and merge the locally assigned keys with the new configuration before downloading and then save the modified project. The configuration can then be downloaded, preserving the locally assigned keys.
4 Managing configurations and users 4.1 Introduction Use the File menu to create, open, save and delete Projects In client-server mode, you can also export projects as *.hxn files and import them back into EHX at a later time. 4.1.1 Creating a new project To create a new project: Note: 1) Select File > New Project. 2) In Client-Only mode, the project is created. When you save the project in Client-Only mode, a standard Windows Save As dialog is displayed. Enter a project name and click Save.
Note: If a project is already open, EHX asks if the current project should be saved before opening the new project. Password protection override EHX users with administrator rights can open any configuration within a project, even if a configuration password has been set in the Configuration Manager. Users with administrator rights can also reset the password if required.
4.1.5 Saving a project 1) To save the project, select File > Save Project (Ctrl-S). Save project as To change the name or details of a configuration you want to save: 1) Select File > Save Project As. 2) In Client-Only mode, a standard Windows Save As dialog is displayed. Enter a project name and click Save. In Client-Server mode, the Save Project dialog is displayed. Change the name and/ or description of the project and then click Save.
2) The welcome screen of the wizard is displayed. Select Import keysets. Figure 4-3 Import and Export Configuration Keysets Dialog 3) Click Next. 4) Click Browse... to navigate to the keyset file you want to import. To load the file into the dialog, select the file and click Open. Note: The default file extension for the keyset files is *.KEYSET. Figure 4-4 Import Keyset File Dialog 5) To import the keysets into the current configuration, click Finish.
Figure 4-5 Exporting Configuration Keysets 4) 4.1.8 To export the keyset configurations, click Finish. User management 1) To access the user management facility, select File > User Management. Note: Only EHX users with network administrator rights (Network Admin) can access the user management facility. The user management facility provides the tools necessary to administer EHX users and control the level of system access. It is possible to: • Add or delete users. • Change passwords.
• IP Addressing • Trunk Allocation • User Management • Online configuration • Monitoring • Live status under System • Firmware update Local-admin access level The local administrator level provides unrestricted access to all of the configuration settings on all the local system the user is logged in to. The local administrator has no access to user management and cannot change the configuration settings on other systems in a linked set using the layout pane, but can view a linked set configuration.
Guest access level The guest level provides a minimum level login and is the default role if the user is removed from all other groups. The guest role only allows access to panel programming on the current system configuration. The guest user can open more than one system configuration in a linked set but cannot modify any system parameters. The guest role does not allow access to user management. Managing user access levels 1) To access the user management facility, select File > User Management.
Figure 4-7 Creating a New User 3) Edit the Username, Description, and Password fields. Double click to highlight the entry. To delete the default entry for these fields, click Delete and type in the new entry. 4) To change the access level of the new user: o Go to the Available Groups pane. o Select either Local Admin or User and use the right arrow (>>) to transfer that role into Group user is in. The previous access level is replaced by the new access level in the Group user is in pane. 5) 4.1.
4.1.11 Deleting a user To delete a user: 1) Select File > User Management. The User Management screen is displayed. Note: Only EHX users with network administrator rights (Network Admin) can access the user management facility. Ensure that a network administrator is logged into EHX to access user management. 2) Select the user you want to delete and click Delete. A confirmation prompt is displayed. To continue with the removal of the user, click Yes.
Note: The Go Online button enables EHX to enter Online mode. This enables some matrix configuration items (highlighted in green) to be modified interactively without needing to download a new configuration.
5 Configuring the Eclipse HX system 5.1 Using the left pane EHX menus The EHX menus in the Menu (left hand) pane are used to configure and manage your Eclipse HX system devices, including: • Matrices (Eclipse HX-Omega, Eclipse HX-Median, Eclipse HX-Delta and Eclipse HX-PiCo) • Matrix hardware ports and interface cards (including MVX-A16 analog port cards, E-QUE E1/T1 cards, IVC-32 IP cards, LMC-64 metering cards, E-FIB fiber cards, and E-MADI64 cards).
Menu Highlighted when … Beltpacks There are antennas but no beltpacks Panels There are key groups which do not have members There are configured panels but no configured keys Controls There are speed dials but no controls. Table 5-1 Highlighted configuration issues 5.2 Matrix hardware The Hardware menu is utilized to build up the configuration of the Eclipse HX system. The Eclipse HX system combines hardware items with port functions.
• Arabic. The V-Series panel supports the Basic Arabic character set 0x0600 to 0x06FF.The following are not supported: 5.3.1 Basic Latin Basic Latin labels can be displayed on all the panels with a display capability. The maximum number of characters displayed depends on the type of panel. 5.3.2 Cyrillic Cyrillic labels requires Russian language support to be installed in Windows and either an ASCII keyboard with Russian character support or a Cyrillic keyboard.
5.3.6 Half-width Katakana compatible panels The following panels can display half-width Katakana labels: • V12LD • V24LD • V12LDD • V12PD • V24PD • V12PDD • V12RD • V24RD • V12RDD • V12LDE • V12PDE • V12RDE Katakana and Kanji labels may be entered in exactly the same way as normal labels provided the prerequisite software and hardware is present.
5.4 System configuration limits The configuration limits for the Eclipse HX v7.5 matrix system are as follows: Configuration item Limit (Max. number) Fixed Groups 999 Partylines 399 Partyline members 64 IFBs 200 GPSF 3200 Controls 999 Physical ports 496 (36 on Eclipse HX-PiCos) Beltpack roles 200 Matrices 15 Keys 249600 Table 5-2: Configuration limits 5.
If the matrix is available on the network (the correct firmware has been loaded and the IP address has been set up), the hardware can be auto-detected by clicking Detect New Hardware at the top of the screen. Note: 5.7 Detect New Hardware is only visible if the Port List Options drop down list at the top of the screen is active.
5.8 Removing an MVX-A16 card To remove an MVX-A16 card from the configuration: 5.9 1) In Hardware > Cards and Ports, navigate to the slot number of the MVX-A16 card you want to delete. Do either of the following: 2) Double click the slot. 3) Right click the slot and select Set Card Type. 4) A drop-down menu is displayed, listing the available card types. Select Empty. 5) A warning dialog is displayed. To confirm the deletion, click Yes.
Figure 5-5 Select Hardware Type dialog 7) Click Next and then navigate to the MVX application code file (*.fwc): a) Go to Software DVD > Eclipse HX-Omega-Median-Delta > xxxxxZ – MVX Application (where xxxxxxZ represents the part number). The folder contains the *.fwc file and a Read Me file (*.txt) with version information. b. Select the*.fwc file and click OK / Open. 8) Click Next and confirm that the details displayed are correct. 9) Click Next and confirm that the download commences.
Figure 5-6 Ports on MVX-16 Card 5.10 Port list options Click Port List Options at the top of the screen to hide or show the Show All Ports, Detect New Hardware and Show Alt Text buttons, and the Search dialog. 5.11 Show all ports This option is available from the top of the screen. 1) 5.12 Click to toggle between Show All Ports, which shows all the ports on the MVXA16 card, or Show Configured Ports, which only shows currently configured ports.
broadcast installation. English speakers could then select the Show Alt Text key on a panel to see the English equivalents to the Arabic labels. Another use could be that both the role name and user name could be configured for each panel or beltpack port. This would allow panel users to see either the name or the role depending on the Alt Text mode selected. 1) 5.14 Click Show Alt Text to display or hide the alternative text. Port number The Port Number field is non-editable.
Figure 5-7 Port Function > Port Type menu 3) From the drop-down menu, select the desired device (user panels and interfaces that may be connected to the port).
Note: 5.15.1 If you right-click on a port and select Find Usages, a list of panel keys that are assigned to the port is given. Device details • AES Mono - The port is configured for an AES-6-RJ interface providing a monaural connection to third party equipment. • CCI-22—The CCI-22 port function is commonly used when a port is configured as a 2-Wire Party Line.
• Trunk - An MVX-A16 port is configured to function as a trunk line to a remote matrix. The connection must be configured in the System screen and cannot be configured from the Matrix Hardware setup. The Linking Options shown under the Advanced Settings menu is for information only. • V 1RU Lever - The port is configured to drive a V-Series panel with nine pages of 12 lever keys allowing up to 108 connections including reply.
5.16.1 Deleting a port assignment After a port has been configured in EHX, the port key assignments and advanced settings can be deleted. To delete port assignments and settings: 5.17 1) Select the box next to the Port number. The whole row is highlighted. 2) Set the port type to Empty. Label A label is used to identify a port. Labels can contain up to 10 characters, using numbers, capital letters, all punctuation marks and blank spaces.
5.21 Port properties Port Properties enables the EHX operator to tailor the behavior of a selected port. To view the port properties for a particular port: Note: 1) Select the required interface card. 2) Select the relevant port and the Port Properties for that Port are displayed. By default the Port Properties tabs is initially not displayed in expanded form. To expand a class of advanced settings click on the > beside the heading.
Alias (remote matrix) Specifies the remote system the trunk device is connected to. This is configured in System and is displayed in Advanced Settings for information only. It cannot be set using Advanced Settings. Note: Only used on Trunk devices. Comments A scratchpad for engineers to record any relevant information about the port or device. Description The Description field in the port settings table. Dial code Allows the panel to dial out on a phone line using a preset key.
Note: Not available on Concert panel. Display dim timer Sets the time interval in minutes before the display on an inactive panel is dimmed to prevent damage to the display. To adjust the time setting select the timer box to display the adjustment slider and use the mouse to drag the slider to the required setting. The timer is adjustable from 0 minutes to 60 minutes. If the timer is set to 0 minutes the display is set to dim permanently.
Headset mic type The Headset Mic Type allows the type of headset microphone to be configured. To set the microphone type highlight the item to allow the drop-down menu to be displayed. The options for headset microphones are Dynamic Balanced, Dynamic Unbalanced (default) and Electret. This setting applies to headset 1 and 2. Headset PTT function The Push to Talk function allows the action for PTT to be selected. The options are No Function, Activate All Talk Keys and Activate Two-Way Radio.
Page override allowed The panel main volume audio can be overridden by paging audio from another panel. The default setting is disabled. For Page Override to operate this must be set to True on any destination panel where the local main volume setting may need to be overridden by a calling panel. This is used in conjunction with Page Volume. Note: Only available on Concert, V-Series panels. Page gain Allows the Page Override gain to be set. 1) Use the gain adjust slider to set the required level.
5.21.5 Note: IP port options IP Port Options are only available for IVC-32 cards. The IP port options are as follows: UserID Panel ID required for the panel to log in to the system via the IVC-32 card. The user ID is set in EHX and also entered on the panel for the panel to log in. Note: The password must not contain upper case letters. Network connection Selects the network connection type for an IP panel. Select from LAN (high speed), WAN (intermediate) or Internet (low speed) from a drop-down menu.
5.21.6 Assignment panel options The Assignment Panel options are as follows. Fixed group assignment Enables the panel to add or remove members of a fixed group. IFB assignment Enables the panel to add or remove members IFB sources to or from IFB destinations. Partyline assignment Enables the panel to add or remove fixed members to or from partylines. 5.21.7 Menu options Local preferences access Allow access to the local preferences menu via the local menu option.
5.21.8 Voice operated switch Four settings are available under Port Properties > Voice Operated Switch. These settings determine how the audio gate operates. • Audio Gating Delay determines how quickly the audio gate closes when the operator stops speaking. Adjust this value so that the audio gate does not close too early and cut off words at the end of sentences or during small gaps. • Audio Gating turns the audio gate function on or off. By default, this setting is off.
A check appears on the screen to indicate the feature is on. The check disappears to indicate the feature is off. Audio presence tally To enable Audio Presence Tally 1) In the Audio Presence Tally section of a port’s Advanced Settings, click Audio Presence Tally. A drop-down arrow appears on the screen. 2) Click the drop-down arrow to turn the Audio Presence Tally feature on or off.
Auto signal tone This function enables a panel or interface port for automatic call signalling. If a talk path is activated to a destination that has been configured for auto-call signalling, the call signal is sent to the destination for the duration of the talk. Auto-call signals are most commonly used with external devices that require a control signal to activate them.
Note: If the destination of an ISO is a panel then Eavesdropping must be enabled in Global Settings (Advanced Settings section) in order to activate the panel microphone if it is not already activated. If the destination is not a panel but a device such as a four-wire port Eavesdropping does not need to be enabled for the destination device. IFB attenuation When a port talks to the IFB destination, forced listens are automatically dimmed by the IFB Attenuation setting.
Output gain Allows the output gain level to be set. Use the output gain adjust slider control to set the required gain from +15 dB to -45dB (or type in the value). The default is 0dB. Sidetone gain Sets the sidetone gain in dB for the panel. The default is 0dB. Note: Not available for V-Series, CCI-22, Concert, AES Mono, Panel Aux, Trunk, Direct and FOR-22 interfaces. Headset 2 microphone gain Sets the gain in dB for the panel headset 2 microphone. The default is 50dB.
Monitoring tones When checked, enables the panel tone when another panel activates a listen to the first panel. If the box is unchecked the Monitoring tone is disabled. The default is disabled. Applies to: V-Series panels, I-Series panels and Concert. 5.21.12 Tally options The following Tally options are available: Dimmed tallies Enables dimmed Tally lights (the default is enabled).
True both Enable Assignment as Listen and Enable Assignment as Talk are forced to the True state. If either or both of these settings is then changed to False the Default Assign as Talk and Forced Listen setting is automatically changed to False. When this setting is False the Enable Assignment as Listen and Enable Assignment as Talk settings can be set normally. The default setting is False. Note: This functionality only takes effect when making assignments on a V-Series panel.
Applies to: All panels unless otherwise noted. 5.21.14 Logic input options The Logic Inputs are used in relation to the Miscellaneous GPI connections on panels that are fitted with local option cards and V-Series panels. The logic inputs are also associated with PTT function on headset 1 and headset 2 on VSeries panels where the headset is either an XLR-7 type headset connected to the front panel or a headset connected to the auxiliary audio connector.
5.21.15 Attached control options The Port Properties options for an Attached Control are as follows: Secondary action The Secondary action allows a Control to be attached to a Port. Whenever a talk route key to the Port is pressed, the Control attachments such as Relays, Routes or Speed Dials, are activated. Vox action The VOX action allows a Control to be attached to a port.
Accumulate DTMF codes This field controls whether only one DTMF selector code can be used (disabled) or whether multiple DTMF selector codes can be used. The default setting is disabled. When enabled this allows the incoming caller to make multiple routes by dialling multiple codes. One digit codes If this is set enabled DTMF selector codes are limited to a single digit or the hash (#) and asterisk (*) characters. The default setting is disabled. Applies to: Direct, CCI-22, FOR-22 and TEL-14 interfaces.
3) If you select a higher number than the current number, new GPI-6 modules are added. Six new GPIs are added per module. If you select a lower number than the current number, GPI-6 modules and their associated GPIs are removed. 5.22.2 Configuring GPIs To configure either a matrix or GPI-6 input: 1) Identify the input number to be used from the GPIs screen. 2) Click the row to highlight it. 3) From the Available Controls list, select the required Talk label.
Figure 5-9 GPOs Screen 5.23.1 Adding RLY-6 modules To add / remove RLY-6 modules: 5.23.2 1) Open Hardware > GPOs. 2) The counter next to Number of External RLY-6 modules displays the current number of RLY-6 modules. To display a drop-down list of numbers, click the counter. 3) If you select a higher number than the current number, new RLY-6 modules are added. Six new GPOs are added per module.
5.24.1 Adding an E-FIB card To add an E-FIB card: 1) In Hardware > Cards and Ports, navigate to an available slot number (marked Empty). Do either of the following: • Double click the slot. • Right click the slot and select Set Card Type. 2) Note: A drop-down menu is displayed, listing the available card types. Select either EFIB (Fiber) or E-FIB (Redundant). Only one E-FIB (Fiber) and one E-FIB (Redundant) card can be added.
Note: If E-FIB Fiber (Redundant) is selected, no ports are displayed because the card parameters cannot be configured. Figure 5-11 Fiber Card Configuration The Port Properties menu allows the following parameters to be set. Basic options Fiber port count The Fiber port count specifies the number of unidirectional fiber channels that are configured for the fiber card. The port count may be set to a maximum of 192 ports in multiples of 16.
5.25 Configuring the E-Que card The E-QUE card is designed to allow Eclipse HX matrices to be connected to CellCom/FreeSpeak wireless antennas/beltpacks or connected together using E1 or T1 protocol. 5.25.1 Adding an E-Que card To add an E-QUE card: 1) In Hardware > Cards and Ports, navigate to an available slot number (marked Empty). Do either of the following: 2) Double click the slot. 3) Right click the slot and select Set Card Type.
Figure 5-12 E-Que Card Selection Note: 5.26 A total of four E-QUE, IVC-32 or LMC-64 interface cards may be fitted to an Eclipse HXOmega. E1 direct The E1 Direct is an E-QUE card that has been configured for 60 direct ports using E1 protocol. Each E1 port can be used as an E1 communication line to another E1 device. The following section provides guidance on configuring an E1 Direct in Cards and Ports. 5.26.1 Port function This is always set to E1 Direct. 5.26.
Figure 5-13 E1 Direct Card Properties Clock Recovery The data clock may be generated by the E-QUE card (Local Generated) or taken from the E1 line. The clock source must be determined before configuration. Select the correct configuration by clicking on the appropriate radio button. 5.26.5 Codec E-QUE cards configured as E1 Direct use two cables plugged into ports 1 (top) and 5 (bottom) for the E-QUE card to provide E1 ports.
5.27.4 Card properties For an E-QUE card in T1 Direct mode the Clock Recovery mode and Codec should be set by clicking on the Card Properties link in the lower right of the hardware display. This displays the Clock Recovery and Codec setup. Figure 5-14 E1 Direct Card Properties Clock Recovery The data clock may be generated by the E-QUE card (Local Generated) or taken from the T1 line. The clock source must be determined before configuration.
5.28.1 Port function This is always set to E1 Trunk. 5.28.2 Label Label for the E1 direct port used to assign the port to a path. The label has 10 characters, or can be split into two parts, each of maximum five characters. 5.28.3 Description Option port description up to 255 characters long. 5.28.4 Card properties For an E-QUE card in E1 Trunk mode the Clock Recovery mode and Codec should be set by clicking on the Card Properties link in the lower right of the hardware display.
5.29 T1 trunk An E-QUE card set to T1 Trunk is used to connect Eclipse HX matrices using T1 trunking protocol. The System Ports display shows two ports numbered 1 and 25. Figure 5-17 T1 Trunk Ports Port 1 represents 24 virtual ports 1 - 24 which are allocated automatically for communications. Port 25 represents a further 24 virtual ports 25 - 48 that are automatically allocated. 5.29.1 Port function This is always set to ‘T1 Trunk’. 5.29.2 Label Label for the port used to assign the port to a path.
5.29.6 Codec E-QUE cards configured as T1 Trunk use two cables plugged into ports 1 (top) and 5 (bottom) for the E-QUE card to provide T1 trunk ports. The top cable (Top Half) provides the first 24 ports (1-24) and the bottom cable (Bottom Half) provides the second 24 ports (25 - 48). The top and bottom cables can be configured to use different Codecs. The Codecs that are available comprise: • G722 - standard G722 conversion and compression.
device or an E1 network. For other devices the clock source must be determined before configuration. Select the correct configuration by clicking on the appropriate radio button. If connecting two Eclipse HX matrices back to back using E1: • An E1 or T1 crossover cable is required. • One E-QUE card should be set to Local Generated clock and the other to Line Recovery clock. 5.30.
Figure 5-20 T1 Trunk Card Properties 5.31.5 Clock recovery The data clock may be generated by the E-QUE card (Local Generated) or taken from the T1 line. Normally the card should be set to Line Recovery for connection to a third party device or a T1 network. For other devices the clock source must be determined before configuration. Select the correct configuration by clicking on the appropriate radio button.
Figure 5-21 Antenna Ports 5.32.1 Port function This is always set to Antenna. 5.32.2 Label Label for the port used to assign the port to a path. The label has 10 characters, or can be split into two parts, each of maximum five characters. 5.32.3 Description An optional description for the port of up to 255 characters long. 5.33 E-QUE splitter This action automatically adds an E-Que card with two splitter ports configured.
5.33.2 Label Label for the port used to assign the port to a path. The label has 10 characters, or can be split into two parts, each of maximum five characters. 5.33.3 Description An optional description for the port of up to 255 characters long. 5.34 Removing an E-Que card To remove an E-QUE card: 1) In Hardware > Cards and Ports, navigate to the slot number of the E-QUE card you want to delete. Do either of the following: • Double click the slot. • Right click the slot and select Set Card Type. 5.
5.35.2 Cable length 1) To set the cable length between the card and the antenna select the Cable Length option and open the drop-down slider. Adjust the cable length setting from 0 - 129 meters to 2860 - 2989 meters. The length set is displayed next to the option. 5.35.3 Description Enter an optional description for the antenna such as position or function. 5.35.4 Engineer comments A scratchpad for engineers to record any relevant information about the port or antenna. 5.35.
5.36.1 Cable length 1) To set the cable length between the card and the antenna select the Cable Length option and open the drop-down slider. User the mouse to adjust the cable length setting from 0 - 129 meters to 2860 - 2989 meters. The length set is displayed next to the option. 5.36.2 Description Enter an optional description for the antenna such as position or function. 5.36.3 Engineer comments A scratchpad for engineers to record any relevant information about the port or antenna. 5.36.
5.38 E-Que trunk basic settings 5.38.1 Port count The port count specifies the number of virtual ports that are configured for the cable. The port count may be set to any number between 0 and the maximum number of virtual ports on the cable (30 for E1, 24 for T1). As a general guide the port count should be set to the maximum number of simultaneous conversations. The recommended setting is 30 for E1 and 24 for T1. Note: 5.38.
Figure 5-26 IVC-32 Card Selection Note: A total of four E-QUE, IVC-32 or LMC-64 interface cards may be fitted to an Eclipse HXOmega. This action adds an IVC-32 card to be used for communication over IP. Cards and Ports show thirty two ports that can be configured for various IP compatible panels. Figure 5-27 IP Ports 5.40.1 Port number The port number on the IVC-32 card. 5.40.2 Port function Selects the device attached to the port from a drop-down menu.
5.40.4 Description An optional description for the port of up to 255 characters long. Note: The IVC-32 card must be configured before it can be used. 1) To set the IP parameters click on the Card Properties link on the lower right of the Matrix Hardware display. This displays the settable parameters. Figure 5-28 IVC-32 IP Parameters 5.40.5 General Default ports used by the Eclipse HX system are 6001 for IP Panel communications, 42001 for EHX communications and 1300 for the matrix event log.
5.40.8 IP address Static IP address of the IVC-32 card, assigned by IT or the Network Administrator. This is used by IP panels and Concert clients to communicate with the matrix via the IVC-32 card. Note: It is important to ensure that the IVC-32 card IP address does not clash with any other IP address on the network (another device is using the same IP address). If there is an IP address clash the IVC-32 card may repeatedly lose the connection with IP panels or Concert clients.
1) In Hardware > Cards and Ports, navigate to an available slot number (marked Empty). Do either of the following: • Double click the slot. • Right click the slot and select Set Card Type. A drop-down menu is displayed, listing the available card types. Select the IVC-32 (Redundant) card.
• Two IVC-32 Cards and one IVC-32 Redundant Card - you can either set the redundant card to provide redundancy backup for both IVC-32 Cards in event of failure, or specify that it is only backing up a particular card. • Two IVC-32 Cards and two IVCF-32 Redundant Cards - you must specify which redundant card is providing redundancy for which IVC-32 card. It is not possible to have two redundant cards providing backup for the same IVC-32 Card.
5.42 Configuring the LMC-64 card The LMC-64 card is designed to allow Eclipse HX matrices to be provide audio level metering data to Production Maestro clients over an IP network. 5.42.1 Adding an LMC-64 card To add an LMC-64 card: 1) In Hardware > Cards and Ports, navigate to an available slot number (marked Empty). Do either of the following: • Double click the slot. • Right click the slot and select Set Card Type. 2) A drop-down menu is displayed, listing the available card types.
Port number The port number on the LMC-64 card. This does not have a function as the card does not provide external ports. Port function This is always fixed as Meter. Label Label for the E1 direct port used to assign the port to a path. The label has 10 characters, or can be split into two parts, each of maximum five characters. Description An optional description for the port of up to 255 characters long. The LMC-64 card must be configured before it can be used.
If the IP port number is changed ports 42001 and 1300 should not be used as these ports are already used by EHX. The Eclipse HX system administrator should check with the network administrator or IT to obtain a port number to use. IP address assignment Manually enter the IP address, subnet mask and default gateway for the LMC-64 card. IP address Static IP address of the LMC-64 card, assigned by IT or the Network Administrator. This is used by Production Maestro clients to communicate with the LMC-64 card.
• The Create New Configuration > Discover Hardware right click option is selected in the relevant Matrix on the System Layout screen. 5.43.2 Adding an E-MADI64 card (manual addition) To add an E-MADI64 card: 1) In Hardware > Cards and Ports, navigate to an available slot number (marked Empty). Do either of the following: • Double click the slot. • Right click the slot and select Set Card Type. 2) A drop-down menu is displayed, listing the available card types. Select the EMADI64 card.
• The Talk / Listen label as defined in EHX. E-MADI64 card properties Card Properties permits sample rate selection when synching to video signals. The EMADI64 card must be configured before it can be used when not using the Word Clock Source Sync. Card Properties always defaults to the E-MADI64 standard for the number of channels. To set the sample rate parameters, click Card Properties on the lower right of the Matrix Hardware display.
Equipment Description / Notes H8 application, DSP and FPGA code files The appropriate application code, DSP code and FPGA code files (*.fwc format) are available from the Eclipse HX v7.5 DVDs: Software DVD > Eclipse HX-Omega-MedianDelta > E-MADI Application Software DVD > Eclipse HX-Omega-MedianDelta > E-MADI DSP Hardware DVD > Eclipse HX-Omega-MedianDelta > E-MADI FPGA. Table 5-5 Upgrading e-MADI64 code 2) Start EHX on the PC. 3) Connect the matrix to the PC using either an Ethernet or serial port.
Code Approximate reset time H8 application 1 minute DSP 3 minutes FPGA 18 minutes Table 5-6 E-MADI64 card reset times When the download has completed, click Finish to close the update firmware wizard. Note: You can use the Firmware report tool in EHX to confirm the firmware version of H8 application and FPGA code. The Firmware report tool does not provide firmware version information for DSP code. To use the Firmware report tool: 5.44 1) Open EHX and go to System > Layout .
5.44.1 Fixed groups setup and configuration To create a Fixed Group and assign members to that group the following steps should be followed: 1) Open Configuration > Fixed Groups. Figure 5-37 Fixed Groups List 2) Select the New button at the bottom left of the Groups window (top left window of the screen). 3) Replace the auto-filled Group Talk label with a meaningful label. 4) Replace the auto-filled Group Listen label with meaningful label.
Note: 5.44.2 If you select a fixed group and select Find Usages in the Properties Pane, a list of ports that are assigned is given. Fixed group attached controls Attachments can be attached to Fixed Groups that allow a Route, Relay or Speed Dial to be activated via a secondary action. 1) Open Configuration > Fixed Groups. 2) Create a Fixed Group or select a Fixed Group that was been previously created. 3) Expand Attached Control in the Properties window.
To edit an item in the Basic Options list select the item in the left hand column and edit the text in the right hand column. 5.44.4 Fixed group global settings To enable/disable Global Settings 5.44.5 1) Open the Fixed Groups screen by selecting the Fixed Groups link on the Configuration menu 2) Create a Fixed Group or select a Fixed Group that was been previously created 3) Expand Global Options in the Properties window.
• When a panel within the group answers the call, the responding panel key flashes green to indicate that there is an active link between the responding panel and the calling panel. Note: Panels can only answer one management call at a time. If another Talk key is pressed, the link with the management call is broken. Note: When an incoming call is answered, the panel keys on all panels other than the responding panel key is solid green.
• Enable Assignment as Talk. This must be enabled to allow a V-Series panel operator to assign a talk key to this label. If it is not enabled a V-Series panel operator cannot assign a talk key to the label. • Protect Port from Assignment. When this option is enabled the port cannot be locally assigned as a talk/listen key by another panel. 5) Select the drop down arrow and set the required status (True or False). The status box is checked or unchecked to indicate True or False. 5.
2) Use the All tab on the Attached window to display all the members of the groups, or the Interfaces tab to display only the interfaces in the group or the Panels tab to list the panels in the group. The # tab sorts the group members by ascending or descending port number. Global group numbers Fixed groups are globally numbered, giving them a unique, global identity throughout the Eclipse HX system.
3) To remove items from the sort group select the item in the Attached window and click on the < symbol in the center partition to move the item back to the Available window. The # button on the Available and Attached panes sorts the members by port number in ascending or descending order, preceded by non-port items such as controls. The Label button sorts the members by name alphabetically and the Description button sorts the members alphabetically by description.
Figure 5-41 Key Groups Editor 5.47.1 2) Click on the New button to create a new key group and select the group to configure it using the Properties pane. 3) Open the Basic Settings menu to set up the key group properties. Basic options Activation The activation setting determines how the assigned keys the key group behave when the key group is activated. 1) To set the activation select Activation on the Basic Settings and open the dropdown menu.
Engineer comments A scratchpad for engineers to record any comments about the key group or the key group target. Listen label The listen label for the key group that is displayed on the keys assigned to the key group. Talk label The talk label for the key group that is displayed on the keys assigned to the key group. 5.47.2 Key group members The key group editor displays a list of all the members of the currently selected key group in the lower Attached pane.
list of key groups and click on the checkbox for the key group the key is to be removed from. Keys may already be assigned to destinations before being added to a key group. In this case the key functions remain active until the key group is assigned to a conference or four-wire port by Production Maestro Pro, at which point the key functions are overridden by the key group destination. If the key group is deassigned by Production Maestro Pro the keys revert to their previous states.
1) From the Configuration menu select the Partylines link. This opens the Partylines configuration screen. Figure 5-46 Partyline Setup Screen 2) Select the New button at the bottom left of the Partylines window. 3) Change the partyline label and description fields with more meaningful identifiers. 4) To add permanent fixed members, select the required member in the Available pane. 5) Click on the > button to transfer the member to the Attached pane.
5.48.1 Partyline attached controls Controls can be attached to partylines that allow a Route, Relay or Speed Dial to be activated via a secondary action. 1) Open the partyline screen by selecting the Partylines link on the Configuration menu 2) Create a partyline or select a partyline that was been previously created 3) Expand Attached Control in the Properties window. 4) Select Secondary Action in the Attached Control list. 5) Select the drop down arrow and select the required control.
• Listen Label - the Listen label for the partyline. • Talk Alt Text – the alternative text for the talk label. • Talk Label - the Talk label for the partyline. 5.48.3 Partyline global options To enable/disable Global Options 1) Open the partyline screen by selecting the Partylines link on the Configuration menu 2) Create a partyline or select a partyline that was been previously created 3) Expand Global Options in the Properties window.
5.48.5 Partyline tallies To enable/disable Tallies 1) Open the Partylines screen by selecting the Partylines link on the Configuration menu 2) Create a partyline or select a partyline that was been previously created 3) Expand Tally Options in the Properties window. 4) Select In Use Tally in Tally Options. 5) Select the drop down arrow and select the required status.
Figure 5-48 Routes Configuration Screen After the route has been set up using this screen, it is possible to assign it to a label from the Control Manager screen. Within the Panel Programming screen and the Stacked Keys area, with the Control Label programmed onto a panel then double clicking this Label, the attachments to the Label are displayed. The following explains each column: 5.49.1 Description Enter the description of the route into this field.
Talk & reverse listen When this route action is set audio is routed from the source to the destination and signalization appears on the destination. Audio is also routed from the destination to the source. Reverse listen When this route action is set the route allows the source to listen to audio from the destination. No signalization appears on the source. Inhibit talk When the route is activated all audio from the source to the destination is blocked. 5.49.
Figure 5-50 Assigning sources and destinations to a route 2) Do either of the following: • Create a new route. • Select an existing route and click Description to edit. 3) Click the Route Source field. A drop-down menu of available sources is displayed. Select a source. 4) Click the Route Destination field. A drop-down menu of available destinations is displayed. Select a destination. Note: 5) 5.49.
5.50 Speed dials 5.50.1 Speed dial (DTMF sequences) The MVX-A16 matrix card can generate DTMF Tones using the DTMF Daughter board fitted into the slots on the MVX-A16 card. DTMF Tones are the beeps made by a Touch Tone Telephone. The Speed Dial screen defines the name, activation type DTMF Sequence and the source of the sequence which is currently a Telephone interface. There is a 23 digit limit on a DTMF Sequence.
5.50.3 4) Create a control using the Controls link on the Configuration menu. Then attach the speed dial to the control by selecting the control so that it is highlighted. Then select the required speed dial from the Available members pane and click on the right arrow to transfer it to the Attached members pane. The speed dial is now attached to the control. 5) To detach a speed dial from a control simply select the control and then select the speed dial to be detached in the Attached members pane.
Figure 5-52 Setup Menu 1) To access the Control Manager select the Controls link from the Configuration menu . Figure 5-53 Control Manager Screen The Control Manager screen is split into 4 windows, which allows the following activities: 5.51.1 Creating and deleting controls The Controls window provides a list of all available controls. Also Controls are created and deleted from within this area. To create a new control, select the New button. This adds a control to the list.
1) 5.51.2 To delete a Control, highlight the Control from the Control Viewer window then select Delete. Properties The Properties window allows the user to edit the Control’s Basic Settings, Global Settings and Soft Mode Options. Controls basic options Basic Options displays the fixed information about a Control and can be used to edit the Control description, Talk and Listen Aliases and Talk and Listen labels.
5.51.3 Available The Available window provides a complete list of all the available relays, routes and speed dials that can be attached to a Control. 1) 5.51.4 To attach a relay, route or speed dial to a Control, select or create a Control from the Control Viewer and then either double click the required item in the Available window or select the item and click on the > symbol between the windows. This transfers the item into the Attached window.
5) Select the Passcode by placing a tick in the check box beside the required password. 6) Apply the changes to the matrix by completing an Apply Changes to System download. The selected Passcode is then specific to that TEL-14 interface. Inward DTMF access DTMF Access allows combinations of DTMF tones that are pre-assigned with specific meanings to have access to the Eclipse HX system.
Ready—Signals that the system is ready for a selector code entry. It also indicates that it has acknowledged the last selector code entered. The prompt consists of a single highpitched tone. Error—Indicates that an invalid code has been entered. Error prompts result from: 1) Selecting a code that is less than 10 or greater than 59 2) Selecting a code without talk or listen labels assigned to it 3) Assigning a control code before a port has been activated.
example, if the asterisk key is supposed to clear all paths, select [00] from the [*] menu. If the [One Digit Codes] box is checked, the quick keys cannot be assigned control codes. 5.51.7 Configuring DTMF access codes Multiple code setup Multiple codes enable an operator to stack multiple routes so that having called one destination a sequential call can be made to a further destination without ending the first call.
One digit code setup To assign the one-digit selector codes (numbered 0 through 9), set the [One Digit Codes] field in the Advanced Settings screen for a telephone interface to true. 1) From the telephones Advanced Setting screen select Assign DTMF Codes to open the DTMF Assignment screen. Figure 5-55 Single Digit DTMF Assignments Note: 2) Select the desired destination label from the palette of available destinations, at the bottom of the screen. 3) Find the desired code in the DTMF Codes column.
5.52 Logic Maestro The Logic Maestro link on the Configuration menu opens the Logic Maestro window. Logic Maestro allows the user to create complex controls using an interactive graphic editor. Figure 5-56 Initial Logic Maestro Screen Logic Maestro operations are described in the Logic Maestro manual. 5.52.1 Preferences The Preferences link on the Configuration menu opens the Preferences dialog allowing the matrix system setups to be configured.
Note: 5.53.1 6) Click the Register Beltpacks button to register a beltpack. A list of instructions to register a beltpack is displayed. 7) When the beltpack has been powered up and connected click on the Register button. A confirmation screen is displayed when the beltpack has been registered. If the beltpack cannot be registered an error message is displayed. The Associated Role field can be edited by positioning the cursor in the box and editing the text in the normal way.
Figure 5-57 Beltpack Role Editor 2) To create a new beltpack role select a port and click on the Type drop-down menu and select the entry Beltpack Role. This adds a new role entry on the selected port. The Talk and Listen labels can be edited by placing the cursor in the box and clicking to select the entry and editing the text in the normal way. 3) To edit the description position the cursor in the description box and select the text to edit it.
Menu options Beltpack menu options The setting determines the level of access the beltpack user has to the beltpack menus to alter settings. The four settings are: • Advanced - full access to all menu options and settings. • Normal - beltpack microphone type and headphone limiter setting are locked, all other options and settings are available. • Basic - all beltpack options and settings are locked except contrast, master volume, key lock, tap latch, page lock and information screens.
Figure 5-58 Beltpack Programming Screen Labels can be selected from the list and dragged and dropped onto beltpack keys. Six pages of keys are available on the beltpacks. The key pages are selected from the drop-down Page list. The pages are Main (the default page), Shift1, Shift2, Shift3, Shift4, Shift5. When the pointer is placed over a key the status of the key is displayed showing the beltpack role, key number and the key type.
Figure 5-59 Beltpack Key Assignment Menu The activation options are: Talk, Listen, Talk and Listen, Talk and Forced Listen or Dual Talk and Listen. • Talk sets a talk from the beltpack to a destination with no automatic listen to the destination. • Listen sets a key to listen to the source without talking to the destination at the same time. Use as a monitor key (press the volume level up/down buttons under the display to increase listen level).
Local assignment 1) Click on the Local Assignment entry to display the available options for local key assignment. The options are to allow local key assignment and to disallow local key assignment. If the local assignment is allowed for the key then the beltpack key can be assigned by updating the beltpack with key assignments uploaded from the matrix via the Upload control on the toolbar.
Figure 5-60 Beltpack Interlock Group Assignment Local advanced latch disable This allows latching of keys to be disabled locally on the beltpack. May be set to On or Off. Go to key destination Click the Go To Key Destination entry to display the Matrix Hardware editor screen with the destination the key refers to highlighted. Delete key Click the Delete Key entry in the menu to delete the assigned label (shown highlighted). Note that only the highlighted label is deleted.
Figure 5-61 Filter Matrices 2) Deselect any matrices that you do not wish to be visible in the Palette. 3) Select Apply. You return to the Palette. Note: Deselecting a matrix does not remove it from the project. Note: Entities from filtered out matrices do not show on screens for non-filtered frames. For example, if you filter matrix 2, then go to, say the fixed groups screen on matrix 1, you do not see any entities from matrix 2.
6 IP devices 6.1 Introduction to IP devices IP Devices allows the EHX operator to centrally manage IP panels, IVC-32 cards and Concert users. 1) To start IP Devices, go to Hardware > IP Devices. Note: You can also select IP Devices from the top left of the Layout screen. The initial IP Devices display shows three panes for managing the configuration of IP panels, Concert users and IVC-32 IP interface cards.
Figure 6-2 IP Devices Pane Buttons 2) Click on the menu button to open the menus associated with the type of IP device associated with the pane. 3) Click on the discover button at the top left corner of the IP Panels panel to search for all the IP panels on the network. The IP Cards pane has a similar layout but does not have a discover button. Instead the left-hand button on the header bar opens or closes the list of IVC-32 cards detected in the current matrix.
6.2 IP panels 1) Click on the IP Panels discover button to search all the systems on the network for IP enabled V-Series panels and display all the panels detected as a list. Figure 6-4 IP Panel List The panels listed are color coded according to status. The color codes are: • Blue - panel has been discovered but does not have a login IP address, User ID or password configured. • Green - panel has been discovered and is logged in to the current configuration.
Figure 6-6 Identify Function Active 4) Click the button again to end the identify mode. 5) Click the right button to display a list of all the available information about the panel. Figure 6-7 IP Enabled Panel Info The panel information displayed shows the following: • Panel - panel type. • MAC - panel MAC address. • Connection - the protocol used in the panel connection. • Connected - the length of time the panel has been connected without a reset.
• DHCP Enabled - whether the panel should obtain an address from a DHCP server or use a preset address. • Connection - the type of connection: WAN, LAN or Internet. • IP Address - the IP address of the panel. • Netmask - the subnet mask for the network the panel is on. • Gateway - the IP address of the gateway to be used when connecting to the matrix. • DNS - the IP address of the Domain Name Server to be used by the panel to obtain an IP address automatically if DHCP is enabled.
8) Click on the left arrow button at the top of the IP Panels pane to display the panel filter facilities allowing panels to be filtered by state and/or by name. Figure 6-10 IP Panel Filter Options 9) To filter panels by status open the status menu (show as All Panels) and select the panel status filter. Figure 6-11 Status Filter Menu 10) Select the required status filter to list all the panels in that state.
11) 6.3 To filter panels by name enter the panel IP address, MAC address or panel ID into the Name Search box and click on the Discover button to refresh the display. Assigning a panel to an IVC-32 port 1) To assign panels to ports on an IVC-32 card, drag the panel icon from the IP Panels pane to the assignment zone on the IVC-32 card. Panels can also be moved from one IVC-32 port to another. The results of the action depend on the status of the panel.
Figure 6-14 IVC-32 Cards Diagnostics and Settings 2) 6.5 Click on the Get Diagnostic Info button to retrieve the current buffer overflow statistics. If a significant number of buffer overflows are reported this may indicate network problems. IVC-32 IP settings The IP Settings section displays the IP setup of the IVC-card. 1) 173 To make changes, click on the Edit button. The fields change from grey text to input boxes.
Figure 6-15 Editing IVC-32 Card Settings 6.5.1 IP port The port the panel uses to log in to the IVC-32 card. This is the internal IP port if the panel is on the same LAN, or the external IP port if not. This parameter should not normally be changed from the default value unless all the IP panels or Concert server are also updated to use the new port number. If this is not done the IP panels or Concert server cannot communicate with the IVC-32 card.
External IP address Enable this checkbox to edit the external IP address and port number below the checkbox. IP address The external IP address that can be used to communicate directly with the IVC-32 card itself rather than the matrix via the IVC-32 card. This address is not used by IP panels etc. IP port The external IP port used when communicating directly with the IVC-32 card using the external IP address. 1) When the edits are complete click on the tick button to save the changes.
Figure 6-16 List of Ports on an IVC-32 Card 2) To display diagnostics for a panel, click on the down arrow button on the right side of the entry for the required panel. This opens a diagnostics display of cumulative error data for the panel and the IVC-32 port it is connected to. Where data is presented for both panel and port this can be used to diagnose whether any network problems are at the matrix or panel end of the link.
o LAN mode panels can cope with jitter up to 80 milliseconds without audio dropout. o WAN mode panels can cope with jitter up to 120 milliseconds without audio dropout. o Internet mode panels can cope with jitter up to 200 milliseconds without audio dropout. • Forward Error Correction - this allows the IVC-32 to recover from corruption in audio packets caused by a poor network link, at the cost of slightly increased network traffic and slightly higher audio delay.
2) Click on the Edit button to enable the Concert server IP address for editing in order to input the correct address. Figure 6-20 Editing the Concert Server Address Note: 6.7.1 3) Enter the required address and optionally the port to be used. Normally the default port of 8003 should be accepted. 4) Click on the tick button to accept the edit or the cross button to cancel the edit.
• Gray - Concert user is discovered, login IP address set to the IP address of another matrix. • Red - Concert user discovered, user is not in any of the previous categories, may be used by other configuration on same matrix IP address or not in use but setup on the current matrix. Clicking on the arrow button on the right side of a user entry displays the user details and diagnostics.
Concert user diagnostics The diagnostic display for Concert users indicates user activity. • Software Version - the version of the Concert client in use. This field can only be displayed if the Concert user is logged in to the Concert server. • Online seconds - length of time in seconds that the user has been online to the Concert server. • Tx Pkts - number of ethernet packets transmitted to the user Concert client. • Tx Octets - number of 8-bit bytes transmitted.
7 Panel programming From the Panel Programming screen (in the Configuration menu), you can assign talk and listen labels to panel keys, assign labels to expansion panel keys, configure assignment panels, stack keys and set key specific functions. Figure 7-1 Panel Programming Screen 7.1 The panel programming screen The Panel Programming Screen is split into four areas. The top area provides scroll arrows and a drop down list of all intercom panels.
7.2 V-series panel programming The following section overs the programming of the V-Series lever key, pushbutton, and rotary panel types and their associated expansion panels. 7.2.1 V-series lever key panels 1) Select Panels from the Configuration menu to display the panel options toolbar and select the panel from the drop-down list or the > icons to step through the list of panels.
Figure 7-3 Assigning a Label on a Lever Key Panel Each blue display window is divided into an upper and lower section with the upper section being the listen label and the lower section being the talk label. This corresponds to the lever key action to activate the talk or listen routes (up to listen, down to talk). If the mouse pointer is positioned over a key display/label the details of the label are displayed.
Local assignment 1) Click the Local Assignment entry to display the available options for local key assignment. The options are to allow local key assignment to overwrite the selected key or to disallow local key assignment to overwrite the selected key. This allows you to limit the keys a panel operator can overwrite when locally assigning keys by Fast Key Assign (V-Series only) or by Local Key Assignment (on panels supporting this facility).
Figure 7-7 V-Series Lever Key Expansion Panel Labels are assigned to keys in the same way as main panels and the option menu is available. Local advanced latch disable When the mouse pointer is over this entry a second menu is displayed giving the options to set Local Advanced Latch Disable to On or Off. Select and click on the required option. This performs the same function as Latch Disable in the Local Advanced facility. It allows or disallows a panel to latch a key to another device.
3) Click on the talk section for a talk key. Click on the listen section for a listen key Unlike the lever key panels only one label can be assigned to a key rather than two, but key activation can be assigned unlike lever key panels. 4) Position the mouse pointer over a key display/label to display the details of the label. Figure 7-9 V-Series Pushbutton Assignment 5) To display the action menu for a key, position the pointer over the label and rightclick the mouse.
4) Select the required interlock group or None if the key is not to be in any interlock group. 5) The key may be added to other interlock groups as required. 6) The key interlock groups are displayed in the key information popup. Figure 7-11 Interlock Group Assignment Activation The activation option allows the key type to be configured to determine how the key behaves when activated via the pushbutton.
Figure 7-13 V-Series Pushbutton Expansion Panel Labels are assigned to keys in the same way as main panels and the option menu is available. Local advanced latch disable When the mouse pointer is over this entry a second menu is displayed giving the options to set Local Advanced Latch Disable to On or Off. 1) Select and click on the required option. This performs the same function as Latch Disable in the Local Advanced facility. It allows or disallows a panel to latch a key to another device.
2) To assign keys, click on the required item in the list of available talk and listen labels, and then drag the items to the required key and drop them over the display corresponding to the key. Right click on the mouse to confirm the assignment. On rotary panels Listen and Talk are actioned by separate controls (rotary knob for Listen, talk button for Talk) so different paths can be assigned for Talk and Listen on the same key.
Figure 7-17 Rotary Key Properties Menu Local assignment 1) Click on the Local Assignment entry to display the available options for local key assignment. The options are to allow local key assignment to overwrite the selected key or to disallow local key assignment to overwrite the selected key. This allows you to limit the keys a panel operator can overwrite when locally assigning keys by Fast Key Assign (V-Series only) or by Local Key Assignment (on panels supporting this facility).
Figure 7-18 Interlock Group Assignment Rotary key panels (1RU and 2RU) can support up to eight rotary key expansion panels (not pushbutton or lever key expansion panels). 7) To add an expansion panel use the Advanced Settings options under Cards and Ports. 8) To display the expansion panel mimic open the right hand drop-down list (normally displaying Main Panel) to show the list of all the expansion panels configured and select the required expansion panel.
Go to key destination 1) Click the Go To Key Destination entry to display the editor screen for the type of destination the key refers to. For example if the destination is a panel then the panel is displayed on the Panels screen. For a partyline key the Partylines editor is displayed with the partyline highlighted. Delete key 1) 7.2.4 Click the Delete Key entry in the menu to delete the assigned label (shown highlighted). Note that only the highlighted label is deleted.
Figure 7-21 Label File Save Dialogue 2) Enter the name of the file which will default to the .ccl extension. The keys from all pages are saved (including shift pages where supported) but the keys from any expansion panels that may be fitted are not saved in the file. Expansion panel labels must be saved separately. Load 1) Click on the Load button on the Panel Programming toolbar to display the dialogue screen to select and open a panel label (.ccl) file.
Note: If the type of panel being loaded is not the same as the type of panel the label file was saved from this may result in labels being lost when the panel is loaded. Copy 1) Click on the Copy button on the Panel Programming toolbar to copy the labels of the current panel page only into the scratch pad. It does not copy labels from expansion panels. Paste 1) Click on the Paste button on the Panel Programming toolbar to paste the labels copied to the scratch pad onto the currently selected panel.
1) Select Panels from the Configuration menu to display the panel options toolbar and select the panel from the drop-down list or the > icons to step through the list of panels. Figure 7-23 Concert Panel 2) To assign keys, drag items from the list of available sources and destinations to the required key and drop them over the display corresponding to the required key. As with V-Series pushbutton panels only one label can be assigned to a key and key activation can be assigned.
7.3.1 Local assignment 1) Click the Local Assignment entry to display the available options for local key assignment. The options are to allow local key assignment to overwrite the selected key or to disallow local key assignment to overwrite the selected key. This permits the system administrator to limit the keys a panel operator can overwrite when locally assigning keys by Fast Key Assign (V-Series only) or by Local Key Assignment (on panels supporting this facility). 7.3.
Figure 7-26 Concert Interlock Group Assignment 7.3.3 Activation The activation option allows the key type to be configured to determine how the key behaves when activated via the button. To set the key activation type: 1) Right click over the required key to display the options menu and then select the Activation item to display the activation options. Figure 7-27 Concert Panel Key Activation 7.3.
7.3.5 Go to key destination 1) 7.3.6 Delete key 1) 7.4 Click the Go To Key Destination entry to display the editor screen for the type of destination the key refers to. For example if the destination is a panel then the panel is displayed on the Panels screen. For a partyline key the Partylines editor is displayed with the partyline highlighted. Click on the Delete Key entry in the menu to delete the assigned label (shown highlighted). Note that only the highlighted label is deleted.
7.4.2 Save 1) Click Save on the Panel Programming toolbar to display the label file save dialog. Figure 7-29 Label File Save Dialog 2) 7.4.3 Enter the name of the file which will default to the .ccl extension. The keys from all pages are saved (including shift pages where supported). Load 1) Click Load on the Panel Programming toolbar to display the dialog for selecting and opening a panel label (.ccl) file.
7.4.4 Copy 1) 7.4.5 Select Copy on the Panel Programming toolbar to copy the labels of the current panel page only into the scratch pad. Paste 1) Select Paste on the Panel Programming toolbar to paste the labels copied to the scratch pad onto the currently selected panel. All the labels currently on the page are lost. This allows single pages of labels to be pasted on to the panel.
7.5 I-Series programming This section deals with programming I-Series main panels and expansions panels which are programmed in exactly the same way. The V-Series panels which may also be attached to I-Series panels as expansion panels are non-programmable. 7.5.1 Assigning labels Figure 7-31 Label Assign Screen To assign a label to a given selector 1) Locate the mimic of the panel to programme by either using the scroll arrows or the drop down list box from the middle area of the screen.
7.5.2 Re-assignment of labels Figure 7-32 Reassign Labels Screen To re-assign a label 7.5.3 1) Select the required port and locate the label that is required to be re-assigned. 2) To select the new Label, place the mouse cursor over the label. 3) Left click and hold down the mouse button. 4) Whilst holding down the mouse button drag slightly down the mouse until the label is free from the display.
Figure 7-33 Key Assignment Menu The activation options are: Talk, Listen, Talk and Listen, Talk and Forced Listen or Dual Talk and Listen. • Talk sets a talk from the I-Series panel to a destination with no automatic listen to the destination. • Listen sets a key to listen to the source without talking to the destination at the same time. Use as a monitor key. Press the volume level up/down buttons under the display to increase listen level. • Talk and Listen sets a talk key with listen.
To add a key to an interlocked group 1) From Panel Programming, select the desired panel. 2) Right click on the desired key to display the key options list. 3) Select the Interlock Group entry to display the interlock group options list. 4) Select the required interlock group or None if the key is not to be in any interlock group. 5) The key may be added to other interlock groups as required. 6) The key interlock groups are displayed in the key information popup.
7.5.4 I-series advanced functions The I-Series operates in one of four modes: • COM mode is the default mode. In this mode the I-Series panel operates as a simple panel. Talk labels are assigned to destinations, and listen labels are assigned to sources. • IFB mode allows the I-Series to assign a program audio source or sources to an IFB Global destination. For example on-the-air audio can be assigned to the talent or announcer in a television studio application.
To assign an audio source to an IFB destination 1) In Cards and Ports select the I-Series panel. Note: 7.5.7 Highlight the entire row when selecting the panel. 2) Go to Port Properties > AP Panel Options > IFB assignment. Select True (the box is checked). 3) From Panel Programming, select the I-Series panel. 4) Assign the IFB destination as a talk label. 5) Assign the IFB source or sources as a listen label.
7.6.1 Page 1) 7.6.2 Select Page to display a list of pages for the panel as a drop-down list. Click the required page to update the mimic to the page. Save 1) Select Save on the Panel Programming toolbar to display the label file save dialog. 2) Enter the name of the file which will default to the .ccl extension. The keys from all pages are saved (including shift pages where supported) but the keys from any expansion panels that may be fitted are not saved in the file.
7.6.7 Audio mixer 1) 7.6.8 Identify panel 1) 7.7 Select Audio Mixer to display the audio mixer panel that allows the levels of individual crosspoints to be adjusted interactively. This facility can only be used with V-Series panels. Selecting Identify Panel on the panel programming toolbar to cause the panel currently being edited to flash the panel buttons or LEDs red and display IDENTIFYME in the bottom left display. This facility is only available for V-Series panels.
7) From the Eclipse HX Downloads menu, click Apply and Reset. EHX uploads the information to the panel. 7.9 Setting up assignment panel fixed group membership options A fixed group occurs when one source needs to call many destinations at one time. Members of a fixed group may be added or removed by the panel operator in real time with the assignment panel provided this feature is enabled for the panel in EHX. To enable the feature in EHX 1) Open the required map configuration in EHX.
7.10 General panel setups 7.10.1 Stacked keys Stacked Keys functionality is the ability to add more than one Talk label to a single selector of an intercom panel. Figure 7-35 Stacked Keys Screen 7.10.2 Creating a stacked key To create a stacked key: 1) Open the Panel Programming screen. 2) Select the panel where the stacked key is to be created 3) Either programme a Talk label to the panel or identify a Talk label that has already been programmed onto the panel.
Figure 7-36 Stacked Key Label Order The order of the labels on the stacked key runs from the last (bottom) key in the list to the first (topmost) key in the list. 7.10.3 Removing labels from a stacked key Figure 7-37 Remove Label from Stacked Key 7.10.4 1) Double click the Stacked Key on the mimic of the panel using the left mouse button. The Stacked Key window displays all labels on the stack. 2) Click the label to be removed. 3) Click the Remove Label context box to remove the label.
7.10.5 8) Select or deselect each option, as required. 9) Select Apply. You return to the Palette. Key assignment You can specify how entities are assigned to panel keys. 7.10.6 1) Select Configure Palette. The Assign Keys options appear on the lower left of the screen. The following options are available: 2) On Double Click - double click an entity to assign it to the first free key on the panel. To determine the assignment mode, see 7.10.6 Default assignment mode.
7.10.7 Select unique search result This option automatically selects a search item, if that item is the only search result. 7.10.8 1) Select Configure Palette. 2) Select or deselect the Select Unique Search Result option as required. To determine the assignment mode, see 7.10.6 Default assignment mode. Entity searching It is possible to search the list of entities using the Search box at the top left of the Palette. Use an asterisk (*) to denote a wild character. 7.10.
3) Select Matrices from the top of the palette. The matrices appear as a row at the top of the palette. 4) Click on any matrix to select it. Note: 7.11 You can select more than one matrix by pressing the Control key and then selecting the matrices. Local advanced The Local Advanced screen sets functions that determine how every panel and interface in the system interacts with each other at the device level.
The type of source/destination is denoted by the color of the entry. These are: • Pink - Panel • Yellow - Partyline • Purple - Interface (Direct, FOR-22, Telephone, TEL-14, CCI-22) • Blue - Fixed Group • Green - Control The tabs allow the grid to be displayed for the various properties of the connections (such as Forced Listen, Latch Disable and so on). 2) Select one of the tabs to display a grid with sources and destinations which may have this property and the status of any connection between them.
Figure 7-41 Multiple Select Display 4) By holding down the Control key whilst selecting the tabs, you can select multiple tabs. In this case any squares representing connections are colored red if any of the select properties are set. Note: Only local settings are displayed when multiple tabs are selected. Global settings are not shown. When the mouse pointer is positioned over one of the squares of the grid a tooltip gives details of the connection.
Figure 7-42 Local Advanced Information Display 1) Place the pointer over the square that intersects the required source and destination. The tooltip displays the current properties. 2) Click the square. The square turns blue and the source and destination label backgrounds changes to white. 3) To set or clear the current property (for example, Latch Disable) right-click the mouse to display the On/Off options.
Figure 7-43 Local Advanced with a Property Selected The following is a description of each option. Every option does not appear for every combination of source and destination. The possible options are described below. 7.11.1 Forced listen A forced listen is a permanently enabled audio path between a source and a destination that can only be interrupted by IFB/ISO calls. It does not have any association with a selector key.
7.11.3 Latch disable This function prevents talks to any label from latching. If a latch-disabled label is assigned to a selector key, the key can only access the label for as long as the operator physically holds down the key. A latch-disabled port’s label can be included in a fixed group or partyline without automatically latch disabling the entire fixed group or partyline. 7.11.4 Local ISO This function enables a panel or interface as a local ISO destination of the source panel or interface.
7.11.8 Preset talk This option enables setting preset talk paths from this port to any other destination in either the local or a remote system. Preset talks are similar to routes, except they can be configured to activate only when a call signal is received at this port from an external device, such as a radio or telephone or external partyline (CCI-22). 7.11.9 Preset listen This options enables setting preset listen paths from this port to any other destination in either the local or a remote system.
8 Audio Mixer 8.1 Introduction to Audio Mixer The Audio Mixer facility is accessed from panel programming and is only available for VSeries panels. The Audio Mixer allows the audio input, output and crosspoint levels for the panel to be set by the use of the panel controls (main and auxiliary volume controls) or via the panel software. The audio mixer also allows audio input levels to be modified by means of threshold levels and compressors and for frequency based noise reduction filters to be applied.
8.2.1 Save to EHX configuration and exit 1) Click on this button to save the audio mixer setup to the current EHX configuration. When in Online mode clicking on this button also saves the audio mixer settings into the current EHX configuration. After the setup has been saved the audio mixer automatically exits back to panel programming.
Figure 8-3 Online Mode Connected and Ready Whenever a setting is changed in Online mode it is sent to the matrix to be applied to the panel and a confirmation is returned. While EHX is waiting for confirmation that the change has been applied the online button changes to amber and then to green when confirmation is received. 8.2.2 Restore to default values 1) 8.2.3 Save to file 1) 8.2.4 Click on this button to save the audio mixer settings to a file. The file save dialogue requests a file name.
Layout basic settings This configures the audio mixer for the panel when using the RJ-45 analogue matrix connection. Layout basic settings using D25 This configures the audio mixer for use with the analogue RJ-45 and auxiliary audio connectors. Layout binaural coax/AES This configures the audio mixer for use with the AES3 digital option card. The AES3 option card has both RJ-45 and coax connectors and auto-detects which is in use.
Filter The filter column shows a graphic representing the type of audio filtering that is being applied to the audio inputs. The graphic represents the frequency profile of the input filters. Output area The top row of the output area lists all the outputs that may be available in the configuration. All of the possible outputs are listed below but some outputs may not be available in specific configurations. Main LS This outputs audio to the main panel loudspeaker.
The Low Pass filter passes low frequencies and is used to remove high frequency noise such as wind noise while the High Pass filter passes high frequencies and is used to remove low frequency noise such as machinery. Each filter has four possible settings: off, filter 1, filter 2 and filter 3. • Off - no noise filtering is done. • Filter 1 - uses the first noise filtering algorithm. • Filter 2 - uses the second noise filtering algorithm.
Figure 8-5 Audio Level Compression Limiter This sets the maximum audio level on the input that is passed to further stages of the audio mixer. The limiter settings are: • Off • -6dB • -8db Threshold The threshold setting determines the level at which audio compression starts. When the audio input level passes the threshold it begins to be compressed so that the output level from the compressor approaches the audio limit more slowly as the audio input level rises.
Figure 8-6 Audio Compression Input trim The input trim sets the amount by which the output from the filter and compressor is modified before it is fed to the audio crosspoints. It is displayed as a color coded dial indicating the trim action. To set the trim right click over the dial to display the list of preset trim levels. Figure 8-7 Input Trim If the dial is colored blue then no trim (0dB) is being applied. If the dial is green then a negative trim is being applied to reduce the audio level.
8.2.7 Crosspoints The crosspoint area of the audio mixer displays all the crosspoints available for the current configuration and the status of the crosspoint. Each crosspoint allows individual setting of the input and output audio between the audio source in the input section and the Asia destination in the output section. Each crosspoint is displayed as a dial with color coding to show the status of the crosspoint.
Figure 8-9 Crosspoint Settings If an additional yellow ring is displayed on the crosspoint dial this indicates that the crosspoint is also used by an IFB. If the IFB is activated the audio output from the crosspoint mixer is reduced (dimmed) by the specified amount. Figure 8-10 Crosspoint with IFB The colored segment in the outer dial indicates the dim setting for the IFB (the amount by which the source audio is dimmed when the IFB control is activated).
Figure 8-11 Setting IFB Dim on Crosspoint The level settings from +12dB to -30dB represent the levels set for audio through the crosspoint and Mute stops all audio through the crosspoint. Below this are the IFB dim levels from 0dB to -30dB and Mute (IFB completely interrupts audio feed). Setting Up IFBs in Imported Configurations When a EHX 4.2 map is imported the IFB control information V-Series panels is lost due to changes in the way the configuration data is organized.
8.2.8 8) Select a control or create a new control. 9) Use the control manager to attach the IFB to the control. 10) Close the control manager. 11) In panel programming the control is now available under the Controls tab to be assigned to a key on the panel in the normal way. Output area The output area contains trim controllers for individual outputs displayed as dials. When these are set whatever audio is being sent to the output is changed by the specified amount.
9 Online mode 9.1 Introduction to Online mode Online mode is a mode that allows changes to be made to the configuration of a live system without the need to download a new configuration. The new configuration is held in the matrix and even if the matrix is reset the modified configuration is preserved rather than defaulting back to the original configuration map.
Figure 9-1 Online Update Sequence 9.2 Entering online mode 1) Select the Online link in the System menu to open a drop-down menu of online mode options. Figure 9-2 Online Mode Options The online modes have the following effects: • No Merge - go online without merging the current EHX configuration with the current matrix configuration. • Merge Down - merge the current EHX configuration down to the matrix; the EHX configuration takes precedence.
EHX displays any differences between the current configuration open in EHX and the information from the matrix. For example, if a key is present on a panel in the EHX configuration but not in the matrix configuration then it be reported as a difference. The same approach applies to forced and blocked listens. Beltpacks and panels attached to the matrix that are offline or disconnected are not considered when EHX is checking for differences between the matrix configuration and the EHX configuration.
9.3 Using online mode In the example below keys are assigned to a panel in Online mode to take immediate effect. Figure 9-3 Panel Programming Display with Online Active If the keys are changed on this panel the changes are sent to the matrix and then on to the panel. The matrix returns a confirmation to EHX that the panel has been updated. Forced and blocked listens on crosspoints in Local Advanced can also be set or cleared using Online mode.
Figure 9-4 Local Advanced Display with Online Active 9.4 Online limitations Online mode provides much of the functionality of Panel Programming but it cannot be used to create new entities. This must be done in EHX. Specifically Online mode cannot: • Create or edit a Party Line. • Create or edit a Fixed Group. • Create or edit a Control. • Create a Talk and Forced Listen key. • Create the first remote key to a Fixed Group. • Create the first remote key to a Party Line.
is updated in Online mode it should be saved in EHX either to the current project or as a new project to ensure that the changes are preserved. Online mode can also be ended as a result of other actions that force EHX out of this online mode. Possible actions include: • Changing to a different configuration while online. This action causes EHX to drop the connection to the matrix. • Closing the current project without exiting online mode first. • Selecting Apply Changes to download a new map to the matrix.
10 Networking 10.1 Network system configuration Using the layout pane, the EHX operator can create, delete, or edit matrices for a particular matrix system. From this screen the EHX operator can also allocate configurations to Eclipse HX matrices, clear configurations and upload active current configurations. The layout screen also allows the management of Intelligent Linking Trunks. This is explained in 10.2 Intelligent linking (trunking). 10.1.
2) To set or change the password for a configuration type the password into the Password field and then retype in the Confirm password field. Then click on the Update Details to add the password to the configuration. The configuration must be saved and closed before the password becomes operative. EHX users with Admin rights can always open a configuration regardless of whether a password has been set and reset the password if required.
Matrix status The matrix icons in the layout pane are colored according to the status of the matrices: • Amber - the EHX configuration is not the same as the current matrix configuration. • Red - wrong firmware on matrix for current version of EHX. • Grey - matrix unavailable or already connected to EHX. • Green - matrix is connected and available. Protocols and port numbers The Eclipse HX system components (matrix and EHX) communicate using UDP and TCP protocols.
2) From the context menu, select Delete Matrix from Project. The matrix is deleted from the current project and removed from the layout pane. 10.1.5 Uploading the last downloaded configuration from the matrix To upload the last downloaded configuration from the matrix: 1) Right-click on the matrix. 2) From the context menu, select Configuration > Upload Configuration from Matrix. The last downloaded configuration is uploaded and added to the currently selected slot on the matrix. Note: 10.
10.2.1 Fiber trunking To enable fiber trunking, you must install and configure E-FIB fiber cards in the matrices you want to connect. Fiber trunked matrix matrices are normally connected in a ring configuration. An example connection layout (the IP addresses increment to match the system numbers) is shown below. Figure 10-5 Fiber Connections An example of matrices with trunks is shown below.
10.2.2 Four-wire trunks To configure four-wire trunks: 1) Open Hardware > Cards and Ports, then select the MVX card on the first matrix where the trunks are to be configured. 2) Configure the required ports as Trunks. 3) Switch to the MVX card on the second matrix, and configure the required ports as Trunks. 4) On the layout pane, ensure that the required systems layout is open The systems layout should be automatically updated with the trunk information on both matrices.
If the call is refused three times, to continue making the call you must select Restart Blocked Connections at the bottom of the IVC-32 Diagnostics screen (see Restart blocked connections on page 175). Figure 10-7 IVC-32 Diagnostics screen You can also access the Restart Blocked Connections button by selecting Detailed at the top right of the Monitoring screen.
Configuring an IP direct 1) In the Cards and Ports screen, for each of the IVC-32 cards, right click on the card and select Card Properties. 2) From the IVC-32 Card Properties screen, enter valid IP addresses and gateways for the card. 3) In the Cards and Ports screen, select the direct port. 4) From the properties list, select IP Port Options. Figure 10-9 IP Port Options Note: 5) For the caller IVC-32 card, select the VOIP Caller checkbox. The other card will be the recipient.
Configuring an IP trunk 1) In the Cards and Ports screen, for each of the IVC-32 cards, right click on the card and select Card Properties. 2) From the IVC-32 Card Properties screen, enter valid IP addresses and gateways for the card. 3) In the Cards and Ports screen, select the trunk port. 4) From the properties list, select IP Port Options, and enter valid settings for the Network Connection, Audio Codec and VOIP Caller.
10.3 10.4 Programming remote labels 1) To program remote labels onto panels, open Configuration > Panels. 2) From the Panel Programming area of the screen select the required panel to be programmed by either selecting the panel from the drop down list or cycling through the panels by selecting the left or right arrows.
Note: 10.5 5) Select the members of the group from the Available pane and click on the > button to transfer them to the Attached pane. They are now members of the group. To remove members from the group select them in the Attached pane and click on the < to transfer them back to the Available pane. 6) Click on the Apply Changes to Matrix button to download the new map to the matrix immediately or close the Fixed Groups dialogue if other changes are to be made.
Note: 10.6 The available members area is filtered according to the active matrix filters, but the attached area always shows all attached members, even if their matrices are filtered out. Remote 2-way radio If a 2-way radio system if connected via a FOR-22, the 2-Way Radio can operate over an intelligently linked system. To configure a remote 2-way radio: 10.7 1) Create a control. Attach the relay for the FOR-22, and set the control as a secondary action on the FOR-22.
4) Activate a talk for the telephone 5) Activate the speed dial (make the call). Alternatively: 1) Set-up telephone and speed dial as above. 2) Switch matrices 3) Program the telephone interface onto any required panels 4) Double click the talk label to the telephone interface 5) Select controls and click on the speed dial control 6) Add to the stacked key area. 7) Download to the matrix Activating the talk to the telephone operate the speed dial and the call is made 10.7.
Figure 10-14 Remote Controls 3) Switch matrices 4) Open Panels. Select the Controls tab in the labels section of the window Figure 10-15 Controls on a Panel 5. A complete list of controls is displayed. Locate the required control. 6. Program onto any required panel, using drag and drop 7. Download to the matrix.
10.9 Remote secondary actions Other functionality implemented is the remote secondary action where a control can be attached to a label as a secondary action.
11 Client server 11.1 Client/server operation Client/Server operation enables multiple clients to share and download configurations to one or more matrices using a central server which runs EHX. The application ensures that while a user is editing a configuration, other users are prohibited from also making edits to the same configuration. If client/server operation is being used then all the EHX PCs on the network should be configured to run in this mode. Figure 11-1 EHX Client Server Wiring 11.1.
11.1.3 Initial setup The following steps need to be completed in the specified order: Note: 1) Install and configure IIS on the server system. 2) Install EHX server. 3) Install EHX on each client PC. 4) Configure each client PC to access the server. 5) Login to the server from a client machine. The default installation path is assumed to be C:\Program Files\ClearCom\Eclipse HX Configuration Server 7.
Windows XP In Windows XP: 1) Go to Control Panel. 2) Select Add Or Remove Programs. 3) Click Add/Remove Windows Components on the left hand side of the window. 4) Under Internet Information Services, click Details and make sure the following options are enabled: • Common Files. • Internet Information Services Snap-In. • World Wide Web Service. o Scripts virtual directory o World Wide Web Service. Windows Vista In Windows Vista: 1) Go to Control Panel. 2) Select Programs and Features.
HTTP Errors Static Content o Performance Features Static Content Compression o Security 5) Basic Authentication Windows Authentication Under Microsoft .Net Framework 3.0, make sure the following options are enabled: • Windows Communication Foundation HTTP Activation • Windows Communication Foundation Non-HTTP Activation Windows 7 In Windows 7: 1) Go to Control Panel. 2) Select Programs > Turn Windows features on or off.
Static Content Compression o Security 4) Basic Authentication Windows Authentication Under Microsoft .Net Framework 3.0, make sure the following options are enabled: • Windows Communication Foundation HTTP Activation • Windows Communication Foundation Non-HTTP Activation Windows Server 2003 In Windows Server 2003: 1) Go to Manage Your Server. 2) Click Add or Remove a Role. 3) Select Application Server (IIS) and click Next. 4) Confirm that you wish to install the Application Server.
o Common HTTP Features Default Document Directory Browsing HTTP Errors Static Content o Performance Features Static Content Compression o Security Basic Authentication Windows Authentication 5) From Server Manager, click Add Features. 6) Ensure that the following features are enabled: • Net Framework 3.5.1 Features o Net Framework 3.5.
ASP.NET 4.5 ISAPI Extensions ISAPI Filters o Common HTTP Features Default Document Directory Browsing HTTP Errors Static Content o Performance Features Static Content Compression o Security 4) Basic Authentication Windows Authentication Under .NET Framework 3.5 (includes .Net 2.0 and 3.0) • Windows Communication Foundation HTTP Activation • Windows Communication Foundation Non-HTTP Activation 5) Under .NET Framework 4.5 Advanced Services • ASP.NET 4.
The client must able to connect to the server to login. If it cannot connect an appropriate error is displayed. This problem may even be encountered in the case where the client is on the same machine as the server when the machine is not connected to the network. If the access to the server is required with the machine in this state, setting the EHX server as http://127.0.0.1/EclipseServer/ allows this (this is using the network loopback address).
12 Eclipse HX downloads When the EHX operator creates or edits a configuration, adds hardware to the system, or performs a variety of other functions the changes must be downloaded to the Eclipse HX system. Do one of the following to download the configuration: • Select Tools > Apply Changes to Matrix. • Click Apply Changes from the context menu of the selected matrix in the layout pane. • Select Apply Changes to System in the System menu.
Figure 12-2 Apply Configuration to Matrix Options 4) Select the required option (or options) and then click OK to continue with the download. The configuration is built and downloaded to the matrix. 12.1.1 Apply changes with reset (red reset) 1) Select Apply changes with reset (to initialise new hardware or add trunks) to make the download reset the matrix and any crosspoints. Talk/Listen paths are remade.
• Locally assigned keys - any locally assigned keys are deleted. • Local panel microphone settings - all panel microphone settings are set to the EHX downloaded value. • Local panel microphone gains- all panel microphone settings are set to the EHX downloaded value. • Key status - all keys are unmade. • Any local changes to groups, party lines and IFBs made through I-Series panels are reset to the EHX map default. • Locally assigned fixed groups - all groups are reset to the EHX default.
Figure 12-3 Apply Changes to all Matrices The reset options comprise: • Apply with no reset. The configuration is applied without resetting the matrices in the system. • Apply and reset. The configuration and a red reset is applied to the matrices after download (the matrices and any crosspoints are reset, and Talk/Listen paths are remade). • Apply and reset, clearing all talk paths and listen levels.
13 Using the diagnostic tools The Diagnostics menu displays information about the state of the system’s hardware and software operation that is useful for diagnosing and preventing problems. Note: The Save Diagnostics Information utility (Help > Save Diagnostics Information) enables you to take a snapshot of the current state of your project, the EHX PC and the matrices, and store this information as a zip file on your computer.
Figure 13-2 Crosspoint Monitor Display 2) Use Ctrl+ (zoom in) and Ctrl- (zoom out) to zoom in or out, producing clearer views of the map, or if a wheel mouse is available use Ctrl and the wheel to zoom. 3) Click on the Refresh All Crosspoints button at the top of the crosspoint map to request the crosspoint information from the matrix and use it to update the crosspoint map. When a input or output level is changed it affects all the crosspoints that are connected to the port.
Figure 13-3 Input and Output Gain Settings You can set the default port gain using the individual port settings on the Cards & Ports screen. The setting is downloaded to the matrix as part of the map and is displayed by the crosspoint monitor. 5) Right-click the port gain setting to display the gain levels and show this value as the default setting so the port may be reset to the EHX value at any time without a new map download and reset.
Figure 13-4 Crosspoint State Options 7) To set the crosspoint level, select the level option on the menu to display the crosspoint level slider and set the required level. Figure 13-5 Crosspoint Level Slider 8) 13.1.1 Select the Refresh All option to update the display with the crosspoint settings current on the matrix.
• 2.1 dB • 3.2 dB • 3.9 dB • 6.0 dB • 8.9 dB • 12.1 dB The range for V-Series panels is -42 dB to +12 dB. 13.2 Matrix event log In Live mode, messages are displayed in the Matrix Event Log as soon as they are generated by the matrix. In offline mode, EHX makes a connection to the database. The user sets search criteria and the resulting messages are displayed on screen. The Matrix Event Log gives the EHX user information about the state of the matrix that is helpful in diagnosing and repairing problems.
13.2.1 Request info 1) Select Request Info in the Properties pane to display a Request Matrix Information screen which allows a number of matrix parameters to be set or displayed. Figure 13-7 Request Matrix Information 2) Select the required function in the left pane and the click on the Send button to send the request or update. The default functions are described below. Matrix overview 1) Select this option to cause information about the current matrix status to be output to the matrix event log.
Ethernet stats 1) Select this option to output the statistics of ethernet transactions logged such as packet losses to the matrix event log. Change IP address 1) Select this option to allow the primary and redundant IP address of the target matrix to be set. These addresses correspond to the LAN1 and LAN2 connectors on the rear of the CPU card (see the Eclipse HX-Omega, Eclipse HX-Median and Eclipse HX-Delta User Guides) or the Eclipse HX-PiCo unit (LAN 1 only).
• Warning • Info If no option is selected, no event in this category of messages causes an audio alert. 13.2.3 Changing matrix IP address It may be necessary to change the IP address of a matrix. The sequence of steps to change the IP address of a matrix via the event log is: 1) After starting EHX open the configuration. 2) Ensure that the PC is connected to the matrix via ethernet or a serial link.
Figure 13-10 Request Info Button 6) Choose Change IP Address from the list in the left hand pane and enter the desired values listed below. Figure 13-11 IP Address Entry • Select parameter 1 and enter the pin code. • Select parameter 2 and enter interface 1 and then enter the LAN1 port address. • Select parameter 2 and enter interface 2 and then enter the LAN2 port address (Omega, Median and Delta matrix only). • Select parameter 3 and enter the subnet mask.
13.2.4 System monitoring To start system monitoring: 1) Selecting System > Monitoring. Figure 13-12 System Menu Monitoring displays all the matrices in the current configuration and their status. Figure 13-13 System Monitoring Screen On the monitoring screen, all trunks are coloured light blue. Trunk lines that are detected as being in error as coloured red, and those that are detected as being in use in are colored blue.
Color coding is used to indicate system status, according to the following key: Figure 13-14 System Monitoring key An error summary is listed in the right-hand side of the Monitoring screen. 2) 276 Select the Detailed button in the top-right of the Monitoring screen to switch to an alternate view of the same information. This provides a detailed tree view of the system. You can filter information for matrix, error type or error priority.
Figure 13-15 Detailed system monitoring view If an error is selected, the right-hand side of the monitoring screen shows detailed information about that particular error, including any additional details that might be available and a short troubleshooting guide. A history of the state of that particular error is also shown, so you can see when this fault happened and whether it has happened previously. 3) 13.
Figure 13-16 Example resource chart 13.4 Save diagnostics information utility The Save Diagnostics Information utility (Help > Save Diagnostics) enables you to take a snapshot of the current state of your configuration, the EHX PC and the matrices, and store this information as a compressed file on your computer. This information can then be sent to Clear-Com support to assist with the diagnosis of issues.
Information captured Description / comments EHX exception logs The exception logs from EHX EHX event logs The ADM event logs from EHX Matrix diagnostics information A dump of diagnostics information from the matrices (including system information, fiber allocation, IP and Ethernet usage, and task performance history) Table 13-1 Save Diagnostics Info Utility 13.5 Clear unused memory The .
14 Glossary The glossary gives a brief explanation of some of the main terms that you might encounter in this manual. Analog Port Any of the Eclipse HX matrix’s analog input/output RJ-45 connectors that are used to connect cable from the matrix to panels and interfaces. Each port connects to a separate audio channel in the matrix intercom system. Alias label A label that is temporarily assigned and replaces a previously labeled port or conference.
Configuration. Determines the operating parameters of the Eclipse HX matrix system, including port functions, talk-and-listen audio routes, controls and other functions. Configurations are created and managed in EHX, for download to the matrices. Destination A device such as an intercom panel, beltpack, or interface to which audio signals are sent. The device from which audio signals are sent is called a source.
KeyGroup KeyGroups provide a way of assigning a label to multiple panels simultaneously even within a networked matrix system. Once the KeyGroups have been defined using EHX, all the keys within a KeyGroup can be changed with a single assignment in Production Maestro (Pro mode only). Label A label is an alphanumeric name of up to five characters that identifies a source, destination, or control function accessed by an intercom panel. Labels appear in the displays of the intercom panel.
Sidetone The sound of the panel operator’s own voice heard in their own earphone as they speak. Source In this manual, the term source refers to a device—such as an intercom panel, interface, or beltpack —that sends audio into the matrix. The device to which audio is sent is called a destination. VOX In the Eclipse HX system, when audio at a panel exceeds a threshold, a light switches on at the panel’s port card to visually cue the operator.
15 Limited Warranty This document details the Clear-Com Standard Limited Warranty for all new products for sale within all regions with the exception of Military, Aerospace, and Government (MAG). EXCEPT AS SET FORTH HEREIN ("LIMITED WARRANTY"), CLEAR-COM MAKES NO OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF THIRD PARTY RIGHTS, OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
Any Clear-Com product that is repaired or supplied as a replacement under the terms of this Limited Warranty shall inherit the remaining warranty period from the original product. Standard Warranty Period Start Date i. ii. Dealer / Distributor Sales: In view of Dealer or Distributor stocking practices, the Standard Warranty Period for products sold through Dealers or Distributors will commence from the Clear-Com invoice date and will include an automatic extension of three months.
failure in the Services provided by Clear-Com.
16 Technical Support & Repair Policy APRIL 29, 2010 To ensure that your experience with Clear-Com and our World Class products is as beneficial, effective and efficient as possible, we would like to define the policies and share some "best practices" that can accelerate any problem solving processes which we may find necessary and to enhance your customer service experience. Our Technical Support, Return Material Authorization, and Repair Policies are set forth below.
4) Email Technical Support is available for all Clear-Com branded products free of charge for the life of the product, or two years after a product has been classified as obsolete, whichever comes first. To log or update a request, send an email to: Support@Clearcom.com. 5) Support for Distributor and Dealer Sales a) Distributors and Dealers may utilize the Customer Service Centers once a system has been installed and commissioned.
of receipt of the replacement or will be invoiced for the list price of a new product. To obtain an RMA number or request an AWR: (1) North and South America, Asia-Pacific, and US Military: Hours: Days: Tel: Email: 0800 - 1700 Pacific Time Monday - Friday +1 510 337 6600 SalesSupportUS@Clearcom.com (2) Europe, the Middle East and Africa: Hours: Days: Tel: Email: 0800 - 1700 GMT + 1 Monday - Friday + 44 1223 815000 SalesSupportEMEA@Clearcom.
4) Return for Repair a) Customers are required to ship equipment at their own cost (including transportation, packing, transit, insurance, taxes and duties) to ClearCom's designated location for repair. (1) Clear-Com will pay for the equipment to be returned to the Customer when it is repaired under warranty. (2) Shipping from Clear-Com is normal ground delivery or international economy. (3) Requests for expedited shipping (E.g.
