Instruction Manual

23 Tempest®24 00 MasterBelt
Technical Support
In order to ensure that your experience with Clear-Com and our World Class products is as bene cial, eff ec ve and e cient as
possible, we would like to de ne the policies and share some “best prac ces” that can accelerate any problem solving process-
es which we may  nd necessary. Our Technical Support, Return Material Authoriza on, and Repair Policies are set forth below.
These Policies are subject to revision and constantly evolve in order to address our Customers’ and the Market’s needs. Accord-
ingly these are provided by way of guidance and for informa on only and may be changed at any me with or without No ce.
TECHNICAL SUPPORT POLICY
a) Telephone, online, and e-mail technical support will be provided by the Customer Service Center free of charge during
the Warranty Period.
b) Technical support will be provided free of charge for all so ware products under the following condi ons:
i) The applica on, opera ng, and embedded so ware is installed on a product covered by Clear-Com’s Limited
Warranty, and:
1) The so ware is at the current release level; or,
2) The so ware is one (1) version removed from current.
ii) Older versions of so ware will receive “best-eff ort” support, but will not be updated to correct reported bugs or add
requested func onality.
c) For Technical Support:
i) North and South America, (incl. Canada, Mexico, and the Caribbean) & US Military:
Hours: 0800 - 1700 Pacifi c Time
Days: Monday - Friday
Tel: [phone]
E-mail: [e-mail]
ii) Europe, the Middle East and Africa:
Hours: 0800 - 2000 Central European Time
Days: Monday - Friday
Tel: [phone]
E-mail: [e-mail]
iii) Asia-Paci c:
Hours: 0800 - 1700 Pacifi c Time
Days: Monday - Friday
Tel: [phone]
E-mail: [e-mail]
d) E-mail Technical Support is available for all Clear-Com branded products free of charge for the life of the product, or two
years a er a product has been classi ed as obsolete, whichever comes  rst. To log or update a request, send an e-mail
to: [e-mail].
e) Support for Distributor and Dealer Sales
i) Distributors and Dealers may u lize the Customer Service Centers once a system has been installed and
commissioned. Clear-Com Systems and Applica ons Engineers will provide support to the Distributor from the pre-
sales stage through to sa sfactory installa on for new system purchases. Customers will be encouraged to contact
their Dealer or Distributor with their installa on and technical support enquires rather than using the Customer
Service Centers directly.