Operation Manual

23
Troubleshooting
If your device no longer functions properly, exhibits damages or requires a spare part,
please contact our customer service. For your own safety, do not perform any repairs
yourself.
The following table gives you tips on how to resolve minor problems yourself.
Problem Potential cause/solution/tips
The vacuum cleaner has no
suction power.
• Is the mains plug properly connected with the
socket? Correct the position of the mains plug.
• Is the socket defective? Try another socket.
• Check the fuse for your mains connection.
The suction power is weak.
• Is the auxiliary air valve on the handle open? Close
the valve.
• Is the dust bin too full? Empty the bin.
• Are one or both fi lters heavily laden with dirt?
Clean the fi lter(s).
• Is the attached nozzle, telescoping tube or suction
tube plugged? Turn the device off, pull the mains
plug out of the socket and remove the blockage.
The device emits dust when
vacuuming.
• Has the dust bin been closed properly and inserted
in the device? Correct this if necessary.
An unpleasant odour devel-
ops when vacuuming.
• Are you using the device for the fi rst time? An
odour often develops when using new devices for
the fi rst time. The odour should disappear once
you have used the device a few times.
• Has the device already been used on multiple
occasions? The device is defective. Turn off the
device, pull the mains plug out of the socket and
promptly contact customer service.