Specifications

Mnl50005 (02-03) 22
WARRANTY POLICY
PARTS ONLY – STANDARD REPLACEMENT POLICY
For the first 12 months from the date of purchase, CleanMaster will warranty all components against material and
workmanship defects. In the event of a part failure, please call your distributor to obtain a replacement part.
If you are unable to contact your distributor, you may contact CleanMaster parts direct at [phone]. You will
be asked to provide the machine serial number, date of purchase and a detailed description of the failure including
the part number. An RMA number for the return of the failed part will be issued at the time the order is taken. This
number should be marked on the outside of the package containing the returned part.
CleanMasters policy is to ship warranty parts either COD or on open account with previously established credit. Your
account will be billed for the part and freight until the failed part has been returned and inspected. The customer is
responsible for additional charges for expedited freight. It is also the responsibility of the customer to pay the return
freight on the failed part. If warranty is granted, credit or a refund will be issued for the purchase price of the part and
for the cost of ground freight. If warranty is denied, you will be contacted. A credit will not be issued for either freight
or the part. The failed part will be returned to you at your request.
CleanMaster will pay labor for warranty repairs on new machines for 90 days from the date of purchase and must be
pre-approved. CleanMaster will pay Authorized Distributors at the current warranty labor rate.
HOW TO OBTAIN A RETURN AUTHORIZATION
Prior to shipping any part, assembly or machine to CleanMaster a Return Authorization Number must be requested
from CleanMaster and displayed prominently on the outside of all packages containing parts or machines for
warranty consideration to be processed and in effect. A Return Authorization can be obtained by calling
CleanMaster Service Department at 1-425-775-7276. The machine and/or part serial number must be
communicated to CleanMaster Customer Service to receive a Return Authorization Number. Any machine, part or
assembly must be returned with its original serial number as affixed by CleanMaster for warranty consideration to be
in effect. All returns will be sent to CleanMaster at 11015 47
th
Avenue West, Mukilteo Wa. 98275. Fax
communications can be sent to 1-800-426 -4225 and emails sent to [e-mail].