Setup guide

Chapter 4. Warranty

Limited Warranty

Clavister warrants to the customer of the SG3200 Series Appliance that the Hardware components

will be free from defects in material and workmanship under normal use for a period of two (2)

years from the Start Date (as defined below). The warranty will only apply to failure of the product

if Clavister is informed of the failure not later than two (2) years from the "Start Date" or thirty (30)

days after that the failure was or ought to have been noticed by the customer. The warranty will not

apply to products from which serial numbers have been removed or to defects resulting from

unauthorized modification, operation or storage outside the environmental specifications for the

product, in-transit damage, improper maintenance, defects resulting from use of third-party

software, accessories, media, supplies, consumables or such items not designed for use with the

product, or any other misuse. Any replacement Hardware will be warranted for the remainder of the

original warranty period or thirty days, whichever is longer.

Note that the term Start Date means the earlier of Product registration or ninety (90) days following

shipment from Clavister.

Obtaining Warranty Service

Warranty service may be obtained by contacting Clavister within the applicable warranty period,

and requesting a Return Material Authorization (RMA) number. If the product in question has not

been registered with the Clavister client web pages, then a proof of purchase (such as a copy of the

dated purchase invoice) must be provided. If Purchaser's circumstances require special handling of

warranty correction, then at the time of requesting the RMA number, the Purchaser may also

propose special procedures as may be suitable to the case.

After an RMA number is issued, the defective product must be packaged securely in the original or

other suitable shipping package to ensure that it will not be damaged in transit, and the RMA

number must be clearly marked on the outside of the package. The package must be mailed or

otherwise shipped to Clavister with all costs of mailing/shipping/insurance prepaid. Clavister shall

not be responsible for any of the Purchaser's software, firmware, information, or memory data

contained in, stored on, or integrated with any product returned to Clavister pursuant to this

warranty.

Any package returned to Clavister without an RMA number will be rejected and shipped back to the

Purchaser at the Purchaser's expense. Clavister reserves the right in such a case to levy a reasonable

handling charge in addition to mailing and or shipping costs.

To issue an Return Material Authorization (RMA) request for warranty or maintanence service for

any Clavister appliance product, please fill out the Clavister RMA request form which can be found

and submitted online at (clickable link):

http://www.clavister.com/support/support_rma_request.html

Should there be a problem with the online form then Clavister support can be contacted by email at:

mailto:support@Clavister.com.

The mail address is:

Clavister AB

Torggatan 10

891 27 ÖRNSKÖLDSVIK

SWEDEN

Details of the software procedures to follow when installing new hardware can be found in the

FineTune guide.