Specifications

Chapter 6: Warranty Service

Limitation of Warranty

Clavister warrants to the customer of the E5 Appliance that the Hardware components will be

free from defects in material and workmanship under normal use for a period of two (2) years

from the Start Date (as defined below). The warranty will only apply to failure of the product if

Clavister is informed of the failure not later than two (2) years from the Start Date or thirty (30)

days after that the failure was or ought to have been noticed by the customer.

The warranty will not apply to products from which serial numbers have been removed or to

defects resulting from unauthorized modification, operation or storage outside the

environmental specifications for the product, in-transit damage, improper maintenance, defects

resulting from use of third-party software, accessories, media, supplies, consumables or such

items not designed for use with the product, or any other misuse. Any replacement Hardware

will be warranted for the remainder of the original warranty period or thirty days, whichever is

longer.

Note that the term "Start Date" means the earlier of the product registration date OR ninety (90)

days following the day of shipment by Clavister.

Obtaining Warranty Service with an RMA

Warranty service can be obtained within the warranty period with the following steps:

1. Obtain a Return Material Authorization (RMA) Number from Clavister. This number must

be obtained before the product is sent back.

The Clavister RMA request form can be found online at (clickable link):

http://www.clavister.com/support/support-center/

If the Purchaser's circumstances require special handling of warranty correction, then at the

time of requesting the RMA number, the Purchaser may also propose suitable special

procedures.

2. The defective product MUST be packaged securely in the original packaging or other

suitable shipping packaging to ensure that it will not be damaged in transit.

3. The RMA number must be clearly marked on the outside of the package.

4. The package is then shipped to Clavister with all the costs of mailing/shipping/insurance

paid by the Purchaser. The address for shipping is: