User`s guide

243
If Something Goes Wrong
DVD operating problems
5.375 x 8.375 ver 2.3
DVD operating problems
If you experience a problem playing DVDs, you may be able
to fix the problem yourself.
For general problems playing a DVD title, try the following
steps:
1 Verify that the disc is in a format that the drive supports.
2 Ensure that the disc is properly inserted in the drive tray.
3 Ensure that the Display properties are not True Color (24-
bit). If it is set to 24-bit color, there may be a video
format error. To verify your display settings:
❖ Click Start, Control Panel, Appearance and Themes,
and double-click Display.
❖ Click on the Settings tab and check the Color Palette. It
should be set to High Color (16-bit).
❖ If it is not set to High Color, change the settings to 16-bit
color and click OK.
4 Clean the disc and try again.
A dirty drive can also cause audio problems. If you have tried
several discs and all fail, consider sending your drive to an
authorized service provider to get it cleaned.
5 Verify that your computer recognizes your optical drive.
To do this:
Double-click the My Computer icon on the desktop. The
optical drive should appear in the list.
6 See “Checking device properties” on page 223 for
instructions on using Device Manager to view the optical
drive’s properties.
7 Check the Toshiba Web site for new information on
optical drives and their operation.